#Transcript bug with username who opened ticket.

1 messages · Page 1 of 1 (latest)

modest palm
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If you transcript a ticket from a user who is not in the server anymore.

It displays as:

  • [UserID]#[UserID]

It should be:

  • Username#Discriminator

Why?

  • The username#Discriminator is in the list of users who sent a message in the ticket, so it should be able to get displayed as the user who opened the ticket.
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arctic sphinx
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Hi there @modest palm. This is not a bug. You can set this yourself if you go under the Transcript portion of the Advanced Settings for that panel. It is actually using {user_name}#{user_tag} by default. You will need to have premium_blue Premium, however, to do this.

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modest palm
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This is wrong

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This is right

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arctic sphinx
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With Discord, if they are not in the server that the bot is in then it is unable to pull information on that user. Same as us. We cannot see people not in the same server as us.

modest palm
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I know, i am just saying that tickettool doesn't handle left user correctly in the ticket

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Ticket transcript*

modest palm
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That doesn't make sense

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If it can be shows there, then it can also be shown as the username

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With username i mean this

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arctic sphinx
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It shows correctly when they rejoin.

modest palm
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What?

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You don't get it, that is the whole issue, the user is displayed wrong, because they are not in the server and can be displayed correctly, if they use the "Users in transcript" Username#Discriminator as the username in the ticket transcript

arctic sphinx
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“You can set this yourself if you go under the Transcript portion of the Advanced Settings for that panel.”

What I recommend is:

  1. With a Premium subscription navigate from the panel of choice > Advanced Settings > Transcripts > Edit Transcript Message
  2. Click the link to see the variables you can use
  3. Change the variables you are mentioning to what you feel they need to be to suit your needs
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“It is actually using {user_name}#{user_tag} by default.”

arctic sphinx
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Not sure why the message was rejected for use of headers and warned me about hyperlinks (which were not used) but anyways, I’ll repost differently.

Discord bots (including TicketTool) fetch live data about users via the Discord API. When a user leaves the server, Discord restricts access to certain user information with whom you do not share a server or friendship with. This applies to bots also, leading it to fail to display correctly when the user has left the server.

You will need to change the variables to one of the other options available as instructed above for your use case instead.

I understand the confusion. You’re seeing a discrepancy because the ‘Ticket Owner’ field pulls user data directly from Discord’s API, which fails when the user leaves the server, resulting in the display you described as [UserID]#[UserID].

This isn’t technically a bug; rather, it’s a limitation Discord has implemented in its API.

north gorge