Not loading

[dense falcon]

Ticket tool transcripts are not loading.

[steel fern]

Blank screen?

[dense falcon]

Yeah, just not loading.

[steel fern]

Ok, If you have time, go to your dashboard for the server your tickets are on

[dense falcon]

It’s a server I don’t own

[steel fern]

Double check the Transcript channel is set by going to Server Configs->Transcript Options and selecting a designated Channel for the transcripts to be saved.
Double check that the ticket tool has the necessary permissions (E.G. read message history, send messages, etc) in the transcript channel and ticket category

Are you able to look at the dashboard for ticket tool?

If not, then try /debug in the transcript channel. It'll point out if you have missing permissions

[rare berry]

That's not the issue here.

[rare berry]

Please head to the transcript file and click on Direct Link then click on the link again. That updates the link and it should work again.

If you Need more help #🎫│make-a-ticket