#If "Support Team Permissions" does not have "View", other permissions enabled, do not activate

1 messages · Page 1 of 1 (latest)

sturdy beacon
#

Good morning,

I will accompany with screens to make it clear.

I have 2 roles :

  • @Staff
  • @_access_ticket

The @Staff role has support permissions, but does not see the ticket.
They can add the role or remove the "@_acces_ticket" role which allows them to access all tickets. This means that when they are on weekends or otherwise they are not spammed by this. He manages their time this way.

So I configured TicketTool:

  • Support Team Permissions (@Staff): Manage Permissions - enabled (the rest in gray)
  • Additional Roles Permissions (@_acces_ticket): View Channel - enabled (the rest in gray)
  • Everyone Role Permissions: View Channel - disabled (the rest in gray)

But.. The results are not quite the same..
@Staff does not have the "Manage Premissions" permission enabled.

However, I checked that Ticket Tool had "Manage Channel" and "Manager Permission" activated in the server permissions.

I suppose this is because the Support Team is not activated on "View Channel".

(I speak better in French if you prefer)

image.png image.png image.png image.png
lofty sparrow
#

@sturdy beacon I am not 100% sure about this, but I think this is because of a weird permission rule from discord for bots. Bots can only assign the "manage permission" permission, if they have admin permissions in the server. You can try giving the bot admin and then create a ticket. If it works, then I'm right. If not, this is probably a ticket tool bug

sturdy beacon
#

Thank you. 🙂

lofty sparrow
#

You could try giving the permission to the support team in the category. This way they could create channels in the category, but if ticket tool isn't touching this permission in each ticket, then they should be able to manage the ticket channels too @sturdy beacon