Automation not working properly

[minor flare]

I had an issue where an automation made to trigger on ticket creation was supposed to stop all other automations but it only stopped one.

• setup
  2 timed automations triggered by lack of response from the ticket user, one triggered 3 hours after the last message from the user and the second 20 hours after the last message from the user.

• Broken automation
  Trigger on ticket creation, action: stop automation, no delay.

• solution
  Added delay and it started working and stopped both of the other automations. Tested 1s delay and 30s delay, both worked as solutions

[bold sluice]

@minor flare please attach screenshots of your settings in the dashboard for our team to replicate the environment

[ebon inlet]

How Can This?

[hoary cloak]

@minor flare bump

[minor flare]

Thanks, I ended up forgetting, which settings should I send?

[finite marlin]

Gave +1 Rep to @hoary cloak

[hoary cloak]

Everything relevant to the above

[lofty orchid]

https://discordapp.com/channels/509192800865353738/662692902245498910/1148398443191087164

[frosty robin]

@finite marlin