Steps to reproduce:
Have another member in your support team claim a ticket. You can then unclaim the ticket for them using $unclaim command. You can then claim the ticket for yourself.
Expected Behaviour:
You should not be able to unclaim a ticket that you do not already have claimed.
Actual Behaviour:
You can unclaim someone else’s already claimed ticket. Then claim it for yourself. Ticket tool will show an embed saying that you unclaimed the ticket.