I have been redirected here from my ticket. My ticket helper and myself are both experiencing this issue. When you enable the "Storage Mode", the setting does not get saved and upon reload or synchronisation, the setting will be disabled again.
#Storage Mode Does Not Save
topaz shore
static umbra
//bug confirmed, even using a different browser doesn't help
After saving the settings:
After refreshing the page
fleet orbit
Idk what ya'll are talking about, it works just fine.
||I've found and fixed the bug =)||
topaz shore
🙂
Awesome
Thank you for the quick response
@fleet orbitHey, sorry for the mention. Not sure whether this is related or an error on my end but when I "delete" a ticket, it moves to the correct category and is brought back accordingly. However, when I close the ticket it brought back, I don't get any options to "delete" it again. It just remains there.
fleet orbit
<@279639060996292609>Hey, sorry for the mention. Not sure whether this is relate...
Delete = Close?
fleet orbit
Oh, I see..
topaz shore
No other options tho
fleet orbit
Storage mode
topaz shore
Yes but the channel remains in the original category, not the storage category after I close it again after bringing it back
fleet orbit
lets run over the is:
Storage Mode Enabled. <store category>
-> Create Ticket <create category>
-> Delete Ticket <store category> (should be cleared of all messages)
-> Create Ticket pull from <store category> put into <create category>
are we correct upto this point?
topaz shore
Yes:
I create a ticket
I close a ticket
I delete a ticket (ticket gets moved to storage)
I open a new ticket (ticket is brought back from storage)
I close this ticket and have no options to "delete" it nor does it remove it's overwrite or messages.
fleet orbit
Yes:
I create a ticket
I close a ticket
I delete a ticket (ticket gets moved to...
Seems like Ticket Tool might be missing permissions on that new category or something.
topaz shore
The bot has admin
fleet orbit
Then it's not that lol
topaz shore
lmao
As I said, it works flawlessly the first time
Just when it's brought back, the options to delete transcript and all that is missing
and when closing, no overwrites are removed from the ticket owner
@fleet orbit
Okay, sorry for the hassle. Turns out the bot just hit a ratelimit(?) or had bad latency and didn't send the follow-up embed. I just checked the channel and the embed was sent almost 10 minutes later
fleet orbit
<@279639060996292609>
Okay, sorry for the hassle. Turns out the bot just hit a ...
I see.. 10 minutes later would be that it hit the rename rate limit.
topaz shore
But that shouldn't affect overwrite or message limits
fleet orbit
Interesting.. I'll need to see why it didn't handle it.
fleet orbit
But that shouldn't affect overwrite or message limits
Well, if the other events are waiting in queue..
topaz shore
Ah, I see
fleet orbit
I'll look into this and see if I can find out why my checks didn't catch that rate limit.
topaz shore
Sounds good. Thanks for your time and I'll leave it with the smart people now lmao
fleet orbit
Otherwise everything worked fine?
fleet orbit
Not sure whether I should close this ticket or anything
It's been marked as solved, we're all good here.
topaz shore
Okay
I think Discord itself may be having troubles not your end tho
Because now simply creating a ticket isn't working lmao
Just stuck on the intial response of "creating.."
topaz shore
@fleet orbit Do you have updates on this btw? We still encounter issues where the bot has a delay when sending the follow-up embed after closing the ticket.
winter owl
<@279639060996292609> Do you have updates on this btw? We still encounter issues...
This is a different issue and we recommend looking for support in #🆘│community-support or #🎫│make-a-ticket (#premium-support or #premium-tickets since you have premium access). It will not be addressed if you bring it up here in an unrelated bug report.