Text encoded incorrectly in transcript | Ticket Tool Support | Page 1

vivid jetty Oct 19, 2022, 1:55 PM

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why when I download a transcript, I have an unknown and incomprehensible language when checked

vocal zinc Oct 19, 2022, 3:15 PM

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Text encoded incorrectly in transcript

slow heart Oct 19, 2022, 3:20 PM

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Are you on a mobile device?

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Also, please attach the file here to confirm

vivid jetty Oct 19, 2022, 3:37 PM

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yep

📎 transcript-closed-0004.html

amber shore Oct 19, 2022, 4:00 PM

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seems fine to me

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try using a different browser (tested it on edge on pc) or maybe a different platform if you cant access another browser

vivid jetty Oct 19, 2022, 4:01 PM

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okey, thanks

slow heart Oct 19, 2022, 7:31 PM

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The issue is with mobile itself

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Mobile devices don't render properly HTML files

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What I do suggest is you use our web linking

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Meaning that you open the transcripts within our webpage

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For example this one

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Opening it on the website does render the characters properly

vivid jetty Oct 19, 2022, 7:37 PM

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okey, thank's for explatnation

#Text encoded incorrectly in transcript