#`$add` command is not adding people to the ticket

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drowsy remnant
#

When using the $add command I get a message that X was added to the ticket but they are not actually added to the ticket.

$remove seems to be working normally (i can remove anyone as usual that was added to the ticket at the time the ticket was opened)

More info:
Weird thing, when I used $add to add my alt (which was not actually added), when i used $close my alt was then added to the ticket

using $add or /add does add the person if the person has admin perms
(it wont add the person unless the person using the text or / has admin perms)