#[SOLVED] Skin gifting did not go through even though my credit card was charged
29 messages · Page 1 of 1 (latest)
@near pecan Sometimes the gift bomb processing can be delayed. If you're still not seeing the gifts, let me know. I'll forward this to the Raiders team in any case!
Just an update on this that we can confirm the gifts did not get distributed but payment did go through and the Captain did receive their revenue share. So we'll be fixing the skin distribution soon!
Sorry for the issue. Please tell Meems she can blame Bread. She'll understand.
[SOLVED] Skin gifting did not go through even though my credit card was charged
@near pecan - curious which browser was used during this?
@wintry garnet Chrome. I have seen a delay in the past but it's usually no more than 10 minutes for smaller gift bombs, which is why I was concerned I wasn't seeing it after almost 30 minutes.
I legit just had this happen to two of my community members tonight. They did a skin bomb, my SP went up, it went through on their end, but the bomb hasn't came through on my end. I will give an update if they come through or not @silver tapir @wintry garnet @lusty marten
I just did a 5 skin bomb to Meistar... I have the email to prove it went through, but the bomb did not post in her chat, and pretty sure it didn't add to her SP total
The weird thing too was that the skin bombs didn't come through on the activity feed and chat, but individual purchases did
Update on this, this bombs still haven’t came through on my end
Lemme double check - I think it might just be a reporting thing but let's be sure, I'll Dm you to get more details
Was this resolved? I've seen my SP go up after AG's bomb (thank you again!
) but I think there was another. I'd like to thank the folks who loved on me and I'm not seeing it in my activity feed at all. I've got someone else claiming they did, I just want to make sure.
We're looking into reports - so I'll reach out to get more details from you (have 2 from other folks above I'm still researching)
I also had a skin gift bomb go through tonight that went into my SP total, but didn't show up in my activity feed. No idea who/if anyone got skins
Thanks for the report @spare violet -gonna open this one back up and put in known issues as we're still reviewing what's up here
[NOTED] Skin gifting did not go through even though my credit card was charged
I just hope this situation can get solved cause I know it will cause some issues with skinathons coming up if the streamer doesn't know who gifted or who to thank for the bombs. But I can confirm that gifting personally does indeed work and that it's just the skin bombs
I agree, I just really just need to know who it was that night. I know Garfield, I possibly know the other one, but I'm not certain. I'd love to give them credit and my stars on the wall as well as the stars on my face as per the incentive lol. If I can just get that I'd be a happy camper! 
Update: I just had a skin bomb just now and it's not showing me any info, nothing on the bot, nothing in my hub/activity feed. Only reason I know is because we unlocked a full skin and i got that message.
Yea - we got a the root of the issue and are looking into solutions. We pushed an attempted fix during our DEV PLAY stream, but clearly didn't work 😛
Same thing happend to me got two gifted 5 bombs, during my stream too, and its not showing in the activity feed too, this was awhile ago, lol i just called the skin bomb a ghost. cuz it never showed up
Is there any chance I could get a list of who did what? I keep incentives for stuff like this (their name goes up on the wall, and at the end of the month they get pulled for a full skin from me), and I'd like to be able to give credit where credit is due. I'm sorry to sound like a broken record, I just really would like to know who did what. This is night #2 of not knowing who did skin bombs and not being able to thank them properly and looking silly on stream because I can't figure it out. Please and thank you.
Okay - update here! We think resolved the activity feed issue for ongoing community gifting. For gifting that happened before the fix, we’ll have to figure how we can provide who got what. Will review on Monday!
[SOLVED] Skin gifting did not go through even though my credit card was charged
Thank you so much Kermond for this update!
Thank you for this!
@gleaming monolith @little temple @spare violet @inland tide @near pecan - long follow up on this one, but the missing activity feed entries for gifts are now in Captain's activity feeds (as of this morning!)