#[SOLVED] Skin gifting did not go through even though my credit card was charged

29 messages · Page 1 of 1 (latest)

near pecan
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About 25 minutes ago I dropped a 5-bomb of UandMeems skinsbut the skins were not gifted even though my credit card was charged.
Another viewer just dropped a 5-bomb and their skins were gifted. I have included screenshots of my receipt and the Gifted skins.

lusty marten
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@near pecan Sometimes the gift bomb processing can be delayed. If you're still not seeing the gifts, let me know. I'll forward this to the Raiders team in any case!

lusty marten
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Just an update on this that we can confirm the gifts did not get distributed but payment did go through and the Captain did receive their revenue share. So we'll be fixing the skin distribution soon!

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Sorry for the issue. Please tell Meems she can blame Bread. She'll understand.

wintry garnet
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[SOLVED] Skin gifting did not go through even though my credit card was charged

wintry garnet
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@near pecan - curious which browser was used during this?

near pecan
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@wintry garnet Chrome. I have seen a delay in the past but it's usually no more than 10 minutes for smaller gift bombs, which is why I was concerned I wasn't seeing it after almost 30 minutes.

gleaming monolith
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I legit just had this happen to two of my community members tonight. They did a skin bomb, my SP went up, it went through on their end, but the bomb hasn't came through on my end. I will give an update if they come through or not @silver tapir @wintry garnet @lusty marten

inland tide
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I just did a 5 skin bomb to Meistar... I have the email to prove it went through, but the bomb did not post in her chat, and pretty sure it didn't add to her SP total

gleaming monolith
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The weird thing too was that the skin bombs didn't come through on the activity feed and chat, but individual purchases did

gleaming monolith
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Update on this, this bombs still haven’t came through on my end

silver tapir
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Lemme double check - I think it might just be a reporting thing but let's be sure, I'll Dm you to get more details

little temple
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Was this resolved? I've seen my SP go up after AG's bomb (thank you again! aerogaHUG ) but I think there was another. I'd like to thank the folks who loved on me and I'm not seeing it in my activity feed at all. I've got someone else claiming they did, I just want to make sure.

silver tapir
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We're looking into reports - so I'll reach out to get more details from you (have 2 from other folks above I'm still researching)

spare violet
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I also had a skin gift bomb go through tonight that went into my SP total, but didn't show up in my activity feed. No idea who/if anyone got skins

silver tapir
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Thanks for the report @spare violet -gonna open this one back up and put in known issues as we're still reviewing what's up here

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[NOTED] Skin gifting did not go through even though my credit card was charged

gleaming monolith
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I just hope this situation can get solved cause I know it will cause some issues with skinathons coming up if the streamer doesn't know who gifted or who to thank for the bombs. But I can confirm that gifting personally does indeed work and that it's just the skin bombs

little temple
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I agree, I just really just need to know who it was that night. I know Garfield, I possibly know the other one, but I'm not certain. I'd love to give them credit and my stars on the wall as well as the stars on my face as per the incentive lol. If I can just get that I'd be a happy camper! MeistarLessThan3

little temple
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Update: I just had a skin bomb just now and it's not showing me any info, nothing on the bot, nothing in my hub/activity feed. Only reason I know is because we unlocked a full skin and i got that message.

silver tapir
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Yea - we got a the root of the issue and are looking into solutions. We pushed an attempted fix during our DEV PLAY stream, but clearly didn't work 😛

queen mango
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Same thing happend to me got two gifted 5 bombs, during my stream too, and its not showing in the activity feed too, this was awhile ago, lol i just called the skin bomb a ghost. cuz it never showed up

little temple
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Is there any chance I could get a list of who did what? I keep incentives for stuff like this (their name goes up on the wall, and at the end of the month they get pulled for a full skin from me), and I'd like to be able to give credit where credit is due. I'm sorry to sound like a broken record, I just really would like to know who did what. This is night #2 of not knowing who did skin bombs and not being able to thank them properly and looking silly on stream because I can't figure it out. Please and thank you.

silver tapir
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Okay - update here! We think resolved the activity feed issue for ongoing community gifting. For gifting that happened before the fix, we’ll have to figure how we can provide who got what. Will review on Monday!

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[SOLVED] Skin gifting did not go through even though my credit card was charged

gleaming monolith
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Thank you so much Kermond for this update!

little temple
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Thank you for this!

silver tapir
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@gleaming monolith @little temple @spare violet @inland tide @near pecan - long follow up on this one, but the missing activity feed entries for gifts are now in Captain's activity feeds (as of this morning!)