Program Status not updating Post Nitro Launch | Captain.tv | Page 1

queen citrus Mar 14, 2023, 7:19 AM

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how do i get the trackers to update? theyve been like this since before Fallen Hearts went live for raiders.

Since nitro's launched ive done about 20 hrs worth of nitro game play.

hidden jetty Mar 14, 2023, 1:49 PM

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Hi @queen citrus - the team is aware of this issue and has been brought up in #partners-affiliates . We should have a fix soon!

queen citrus Mar 14, 2023, 3:02 PM

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are they aware captain hub also shows download instead of play now for nitro even though nitro already installed?

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or is that intended

rough cloak Mar 15, 2023, 7:06 PM

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Intended! - passed this feedback along though

faint geode Mar 19, 2023, 2:20 AM

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Seconding this as mine is not updating post stream

jaunty lake Mar 20, 2023, 4:06 PM

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mine is gone altogehter, wanted to sort my flag today but the goal isnt even there anymore

hidden jetty Mar 20, 2023, 4:09 PM

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@jaunty lake @faint geode - could you reach out to your Account Manager about this when you have a chance?

jolly yew Mar 20, 2023, 9:51 PM

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@hidden jetty having the same issue

queen citrus Mar 27, 2023, 11:03 PM

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something else i noticed in my screenshot is a typo on the status section on the left- theres 3 R's in current

rich pier Apr 4, 2023, 9:43 AM

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Is this still an issue I have noticed that my average viewers hasn’t changed and is just sitting the same even tho my stream summary says I’m averaging 22. @hidden jetty

hidden jetty Apr 4, 2023, 7:26 PM

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rich pier Is this still an issue I have noticed that my average viewers hasn’t changed and...

Hi there! Have you logged out of, and back into Nitro recently?

rich pier Apr 4, 2023, 11:23 PM

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yes both nitro and raiders @hidden jetty

hidden jetty Apr 5, 2023, 2:42 PM

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rich pier yes both nitro and raiders <@704346829743194133>

Thanks. How long have you noticed this has not changed from 22?

spiral nexus Apr 21, 2023, 9:29 AM

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Got accepted into Captain Affiliate but I still cant see the goals yet?

quartz sorrel Apr 21, 2023, 4:35 PM

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Goals are things you earn in specific games, and naturally different based on game. For Nitro goals include flags, car wraps and honks. I think you can see the actual goals in the Nitro client itself.

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Actually take it back, there's a "Rewards" tab / screen that shows what I was talking about.

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Maybe someone else can chime in about that Goals screen. 🤔

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Also looks like you already meet the requirements for CTV Partner, so congrats!

spiral nexus Apr 28, 2023, 5:47 AM

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quartz sorrel Also looks like you already meet the requirements for CTV Partner, so congrats!

been stuck on this status for a while and hasn't updated to Partner yet for some reason

lone perch Apr 28, 2023, 5:49 PM

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@spiral nexus will look into this for you.

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With regards to goals: Nitro goals will appear in the Captain Hub as soon as you log into the Nitro streamer app. As lockmastah mentioned, you can also see the status of your Nitro goals directly in the Nitro streamer app.

Your Stream Raiders goals will be in the Stream Raiders section.

rough cloak Apr 28, 2023, 6:15 PM

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^^ I believe we're adding some messaging in there for folks who don't have Nitro goals, to goto the Raiders section to find their goals. Less than ideal, but should help guide folks to the right spot.

#Program Status not updating Post Nitro Launch