#Pro Plan - Admin Panel and Spoke links still point to original URL after custom domain name change

1 messages · Page 1 of 1 (latest)

pine lance
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Using "default" hub client but mapping to custom URL.

Admin panel and Spoke shortcuts on Dashboard still pointing to https://1c67feec24.us1.myhubs.net instead of demo1.nu-reality.com. Neither app works.

If I manually change the URL, I am able to access the functionality.

red relic
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Hey @pine lance thanks for reporting this! This is a great catch on this Dashboard feature

red relic
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@rotund magnet Hey I think you may be experiencing a similar issue to this one. After connecting a custom domain, you are unable to access your spoke scenes?

rotund magnet
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hi. I will write a bit more about the problem. We bought the Community Edition on Monday and made some scenes and a room and had no problems.
Then we chaged to a custom domain with the help of this video https://www.youtube.com/watch?v=0PTmHNKdZB0&themeRefresh=1
Since that (even after switching back to a non custom domain) we have following problems:
We get CORS-Error when creating a new Spoke-project or loading an existing Spoke-project.
It takes a long time to connect to our room or is impossible at all because it will never load (depending on browser/device).
Even if you can enter a room all linked objects will be brocken media Links

This is probably the same problem, as mentioned, but I am not sure.

This video covers the process of connecting a custom domain to your Hubs Professional Plan!

IMPORTANT UPDATE
Beginning November 1, 2023, "Firefox accounts" has been renamed "Mozilla accounts". You can learn more about how this change impacts you here: https://support.mozilla.org/en-US/kb/firefox-accounts-renamed-mozilla-accounts

COMPANION DOCU...

▶ Play video
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I can attach pictures of the errors if you want them