#I just installed Unity 6.0, created a
celest phoenix
So, no one has any input on this? Why the hell am I getting this message with a brand new account and install?
scenic skiff
I'd try and login to the Unity website with your account and see if any extra info is there
tight vector
revoke it/ refresh it
celest phoenix
I am logged in, do I have to log out and back in to see a change in the dashboard?
scenic skiff
If the website is fine, organization is fine, etc. Then it you could try logging out and in on the hub. But I'd start by checking the website in case there is an issue.
I can't give a lot of good advice as the log files i know etc are all on Windows. But their licenses are a bit stitched together right now. As a possible easy fix I'd log out of everything. Check the web login. Then check the hub. But that's just me, I haven't seen this specific one.
tight vector
hub -> settings -> licenses -> refresh / return license
celest phoenix
if I hit refresh in the hub, this doesn't change
but I got the message pop up again a few minutes ago in the editor
going to try logging out and back in on the hub
well that closed unity
well shit
who do I contact about this
scenic skiff
It'll always need to close Unity Editor to update a license
I'd check on the web first though and see if you can sign in here
https://login.unity.com/en/sign-in
celest phoenix
able to sign in to the website
from the unity hub now, if I click on the project I started working on yesterday after hitting OK on the popup.
I get this
and if I click manage licenses
celest phoenix
this is ridiculous
scenic skiff
celest phoenix
rebooted. opened unity hub
got this message. clicked agree.
clicked on my project, and got the "your unity personal license...blah" with only quit as an option.
I'm now rather upset since I cannot access the project I worked on all night
scenic skiff
Well, I don't work for unity, nor do I get anything for helping people with it. So it may be good to contact them
celest phoenix
no I understand that. I apologize if I seem like I'm upset with you, I am not. I very much appreciate you taking the time to help.
I will see about reaching out to them
wtf
The message, 'Your Personal Edition license was revoked because your company might have a paid subscription. Contact your system administrator or your organization's account owner to get a valid license.', is shown when Unity believes you may be ineligible to use Unity Personal.
is.. is it because I used "studios" in my freaking username?
the message is different tho
scenic skiff
Yeah i doubt that is it. There's is a license file it saves to, I'm not sure where it is on mac. If you delete it, and restart the hub it will force it to download the license and refresh the token
That mayyyy solve it
elder mortar
Perhaps VPN? And if you had another license perhaps you can remove/revoke it and add the default license?
i wonder if there is still a problem if you want to use multiple unity accounts without logging out etc (windows users with different unity accounts)
celest phoenix
I'm writing support now...
scenic skiff
I have seen them before, think that someone belongs to the wrong company. Either a name match or the company name. But I think its a manual process the sales reps use (paid on commission) to try and strong arm folks to pro licenses. So you'd probably have got an email if that was the case.
My best guess, if wiping the file didn't fix it, is some automated system flagged you
their entire licensing things pretty frustrsting
celest phoenix
definitely not the way to retain a user that's for sure