We have this a couple of times where people are called rude, cranky, unhelpful or other stuff when they were normal helping, just cuz the person complaining isnt hearing what they wanted to hear or are making things bad that arent bad. We should have a rule against that and if they break that rule they should get muted for a day or two, if they break it again ban them or something.
Its getting ridiculous and just stopping help doesnt work, cuz someone else might chime in and help and they dont learn.