#Thanks for your reply, @Richard (Unity

1 messages · Page 1 of 1 (latest)

wild comet
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No worries at all, Could you let me know a bit more information so I can take a deeper look at your case, like:

  1. What SDK version you are on for push notifications

  2. What Unity version is being used?

  3. What version of iOS are you testing this on?

  4. is there anything in the xcode logs that may give us more information?

  5. can you double check for me that in the project settings > Mobile Notifications > IOS that you have enabled the request authorization on app lauch, Enable Push notifications and Register for push notifications on app launch options

  6. If you could provide your project ID that would be helpful as well

spiral shell
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Thank you so much for the help, @wild comet. Here's the info:

  • 1.- Push Notifications SDK version is 4.0.0-pre.1 and Mobile Notifications in 2.3.2. Working fine on Android, but no Push on iOS.
  • 2.- Unity 2022.3.39f1
  • 3.- iOS 17.2.1
  • 4.- Sometimes I get Device Token, others not.
  • 5.- Options enabled
  • 6.- Project ID: 84947447-cc27-47af-89a8-130b25017182
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I have just received one test notification on Development environment, but I got "Notification failed to send..." message on Production

wild comet
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Hey @spiral shell , apologies for getting back so late, been looking into potential solutions for you and keep coming back to potentially missing something with setting up your IOS notifications.

Just for reference, the guide here goes through everything you need to setup IOS notifications. Note that you need to setup the IOS device tokens for each unity environment separately in the dashboard. I can see you’ve already set that up for both environments, so it may be worth testing this with two separate keys if you can/if you’re using the same key in both environments (although I suspect this may not make a difference). From what I’ve been able to dig into it looks like more of a configuration issue rather than a service level issue, I would suggest getting in touch with our support team at https://support.unity.com/hc/en-us/requests/new?ticket_form_id=65905, the team there will have more tools to be able to provide some more support

First steps
spiral shell
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I followed the guide step by step! Push Notifications seems to be working on Dev environment, but gives us an error in Prod environment.