Install Issue, Norton | Official Unity Discord | Page 1

woven arrow Jul 11, 2024, 7:21 PM

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Also, ensure there is no active firewall

keen marsh Jul 11, 2024, 7:21 PM

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i removed the firewall for unity hub

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just found another update, ill keep back in touch when its done updating and i test it out again

woven arrow Jul 11, 2024, 7:23 PM

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There are many more things that would need to get through the firewall. is it Windows Firewall, or a third party one?

keen marsh Jul 11, 2024, 7:23 PM

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windows

woven arrow Jul 11, 2024, 7:23 PM

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ok, that is not as bad then

keen marsh Jul 11, 2024, 7:23 PM

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norton was my only third party security software

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but i completely uninstalled it

woven arrow Jul 11, 2024, 7:25 PM

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Install Issue, Norton

keen marsh Jul 11, 2024, 7:31 PM

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@woven arrow yeah i installed all the updates and rebooted, but its still not letting me launch any apps

woven arrow Jul 11, 2024, 7:32 PM

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So, the problem goes well beyond Unity then..

keen marsh Jul 11, 2024, 7:32 PM

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why not follow the diagnostic issues

woven arrow Jul 11, 2024, 7:32 PM

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we already did.

keen marsh Jul 11, 2024, 7:32 PM

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× Detecting whether proxy is configured at the system level...
× Testing connection to UPM via IPC connection...
× Measuring the latency of the latest editor download endpoint...
× Test the downloadability of the latest editor...
× Accessing Unity Services Endpoints...

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these ones

woven arrow Jul 11, 2024, 7:33 PM

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If other things do not work on your computer, no amount of unity specific troubleshooting is going to do anything. you need to figure out the core issue first

keen marsh Jul 11, 2024, 7:34 PM

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everything on my pc has worked just fine

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everything besides unity

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😭

woven arrow Jul 11, 2024, 7:34 PM

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"yeah i installed all the updates and rebooted, but its still not letting me launch any apps" define 'any apps'

keen marsh Jul 11, 2024, 7:34 PM

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keen marsh <@740532794089930802> yeah i installed all the updates and rebooted, but its sti...

should have worded this better

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any unity games

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well

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orjects

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projects

woven arrow Jul 11, 2024, 7:35 PM

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do you know how to use cmd prompt?

keen marsh Jul 11, 2024, 7:35 PM

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havent used it since my 9th grade IT class lol

woven arrow Jul 11, 2024, 7:36 PM

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one sec, testing pings

keen marsh Jul 11, 2024, 7:36 PM

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okay

woven arrow Jul 11, 2024, 7:36 PM

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ok, from Start, type cmd, and open that

keen marsh Jul 11, 2024, 7:37 PM

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okay

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what nex

woven arrow Jul 11, 2024, 7:37 PM

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ping packages.unity.com

keen marsh Jul 11, 2024, 7:37 PM

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what next

woven arrow Jul 11, 2024, 7:37 PM

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was it successful?

keen marsh Jul 11, 2024, 7:37 PM

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yeah

woven arrow Jul 11, 2024, 7:38 PM

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ok. and you tried reinstalling Unity After uninstalling norton?

keen marsh Jul 11, 2024, 7:38 PM

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yeah

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should i reinstall it again just to be sure?

woven arrow Jul 11, 2024, 7:38 PM

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when you say you reinstalled Unity, do you mean Hub, or Engine?

keen marsh Jul 11, 2024, 7:38 PM

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ill reinstall the installer too

woven arrow Jul 11, 2024, 7:38 PM

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yeah

keen marsh Jul 11, 2024, 7:38 PM

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both

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i reinstalled all the unity stuff on my pc

woven arrow Jul 11, 2024, 7:39 PM

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the bottom line is, if Norton is fully uninstalled, and there is not another firewall on the computer, this should be working

keen marsh Jul 11, 2024, 7:40 PM

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so i cant have my basic firewall on?

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like the windows firewall

woven arrow Jul 11, 2024, 7:40 PM

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also, did you use the Windows Progerams and Features to uninstall norton, or did you use the norton specific uninstaller?

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Windows firewall is usually not a problem, as long as when it pops up, you let things through

keen marsh Jul 11, 2024, 7:41 PM

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i uninstalled it through windows

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woven arrow Jul 11, 2024, 7:42 PM

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for testing purposes, you can disable windows firewall for a bit. often times, programs like norton, for claimed security reasons, require you to use their uninstaller, unlike other software. there are legitimate reasons

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https://support.norton.com/sp/en/us/home/current/solutions/v15972972

Uninstall your Norton device security product on Windows

Learn how to uninstall Norton security products from your computer. This article contains steps to uninstall Norton device security from Window 10, Windows 8, and Windows 7.

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it is worth verifying

keen marsh Jul 11, 2024, 7:42 PM

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Could not find Unity Package Manager local server application at [C:/Program Files/Unity/Hub/Editor/2022.3.37f1/Editor/Data/Resources/PackageManager/Server/UnityPackageManager.exe]. Missing files could be the result of an antivirus action or a corrupt Unity installation.

Click on Retry to relaunch Unity and reopen your project.

Click on Diagnose to launch the Unity Package Manager Diagnostics tool.

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still the same error

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do you use wifi or ethernet

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im current on an ethernet connection

woven arrow Jul 11, 2024, 7:44 PM

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let me know what happens after uninstalling norton with the tool and restarting windows. i use wired

keen marsh Jul 11, 2024, 7:46 PM

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@woven arrow i used the tool and restarted my pc

woven arrow Jul 11, 2024, 7:47 PM

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well, if it worked properly, you should be able to install Unity now

keen marsh Jul 11, 2024, 7:47 PM

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okay

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i already have unity

woven arrow Jul 11, 2024, 7:48 PM

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you do Not have a working copy of Unity. you have a corrupt mess

keen marsh Jul 11, 2024, 7:48 PM

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so should i reinstall again

woven arrow Jul 11, 2024, 7:48 PM

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yes

keen marsh Jul 11, 2024, 7:48 PM

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okay

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reinstalled, still doesnt work

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@woven arrow

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i even turned off my firewall

woven arrow Jul 11, 2024, 7:57 PM

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keen marsh okay

Ok, at this point, there is nothing else i can do. it simply should be working. maybe someone else will see the post and have an idea. good luck

#Install Issue, Norton