#unity installation issue
lament gale
Take a screenshot.
fossil wing
ok one sec
idk how to take screenshots with this keyboard so
i’ve uninstalled it and reinstalled it and it got stuck here again
okay, i tried installing a different version and it says i don’t have enough storage which makes no sense
lament gale
Is that on the system drive?
lament gale
System drive is usually C. It's a common computer usage knowledge.
Basically where you have windows installed.
fossil wing
oh it needs to be where windows is?
lament gale
It doesn't, but it uses it during installation.
lament gale
In general, you should have some 20-30 Gb available on your system drive at all times if you don't want problems with your PC.
lament gale
you think thats the issue?
It is.
fossil wing
alright onemoment
ill move things over
i have tons of files that r just labellled as hdr r those important
.hdr
lament gale
i have tons of files that r just labellled as hdr r those important
No clue.
fossil wing
ill assume they are just in case
lament gale
Where are they located? How is it that you don't know what they are?😅
fossil wing
i need a bigger hard drive im a hoarder
c drive,theres like 50 of them
no clue where they came from
oh its my vr stuff
i understand now
ill update if it works, i have 30 gb free
fossil wing
it’s still stuck in validating
lament gale
it’s still stuck in validating
Try looking at the hub(installation?) log for more info.
lament gale
Check the pinned messages in #💻┃unity-talk to find the path to the log files.
fossil wing
i can read and write code but im still ass at everything else lol
when i input it into my pc there was no wayto open the files
its a .json file right>
?
so it seems like its stuck in a loop
ill send the code
"timestamp":"2023-07-24T01:02:14.593Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Received 1 entitlement groups' ]"}\r\n{"timestamp":"2023-07-24T01:02:35.138Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Get all entitlement groups' ]"}\r\n{"timestamp":"2023-07-24T01:02:35.153Z","level":"info","moduleName":"LicensingSdkService","message":"[ 'Successfully received all entitlement groups details' ] its justy stuck doing this forever
"UnityInstallerWindows","message":"[ 'executing', '\"D:\\\\program Files\\\\Unity Hub\\\\Unity Hub.exe\"', '-- --winInstaller' ]"}\r\n{"timestamp":"2023-07-24T01:02:14.565Z","level":"error","message":"Unhandled promise rejection, reason: spawn UNKNOWN\n\tstack Error: spawn UNKNOWN\n at ChildProcess.spawn (node:internal/child_process:413:11)\n at spawn (node:child_process:737:9)\n at Object.execFile (node:child_process:338:17)\n at t.<computed> [as execFile] (node:electron/js2c/asar_bundle:2:2218)\n at Object.exec (node:child_process:235:25)\n at Object.exec (node:electron/js2c/asar_bundle:2:12711)\n at WindowsElevate (D:\\program Files\\Unit
wait i think this is whats wrong
does this make any sense
i bet its my win installer
oh thats not even what i thought it was
wtf is wrong i cant even tell
lament gale
"UnityInstallerWindows\",\"message\":\"[ 'executing', '\\\"D:\\\\\\\\program Fil...
Seems like it doesn't have the correct rights to do some operation. Are there any popups asking you to give it admin rights or something?
fossil wing
no, i gave it admin rights upon installing the hub
is there a way to give it admin rights again
lament gale
That just gave admin rights to the installer.
lament gale
is there a way to give it admin rights again
Try launching the hub with admin rights.
fossil wing
how do i do that
lament gale
Right click the exe - run as administrator
fossil wing
i decided to uninstall and run it under c drive and as admin
ill update
nope
Unity Hub.exe\"', '-- --winInstaller' ]"}\r\n{"timestamp":"2023-07-24T01:45:23.025Z","level":"error","message":"Unhandled promise rejection, reason: spawn UNKNOWN\n\tstack Error: spawn UNKNOWN\n at ChildProcess.spawn (node:internal/child_process:413:11)\n at spawn (node:child_process:737:9)\n at Object.execFile (node:child_process:338:17)\n at t.<computed> [as execFile] (node:electron/js2c/asar_bundle:2:2218)\n at Object.exec (node:child_process:235:25)\n at Object.exec (node:electron/js2c/asar_bundle:2:12711)\n
lament gale
That looks like a different error. Or not the whole thing.
lament gale
Hard to say without seeing more of the log.
fossil wing
okay ill send the whole thing?
lament gale
Yeah
lament gale
Unity Hub.exe\\\"', '-- --winInstaller' ]\"}\r\n{\"timestamp\":\"2023-07-24T01:4...
Did you launch the hub with admin rights?
lament gale
Hmm
lament gale
Are there any other log files? Like "install" or something?
fossil wing
i can look
"hubDisableAnalytics": false,
"hubDisableAutoUpdate": false,
"hubDisableCloudProjects": false,
"hubDisableCommunity": false,
"hubDisableElevate": false,
"hubDisableLearn": false,
"hubDisablePersonalLicense": false,
"hubDisableSignin": false,
"hubDisableVisualStudioDownload": false,
"hubDisableWelcomeScreen": false,
"analyticsHighlightUI": false,
"connectivityConfig": {
"CONNECTIVITY_DNS_LOOKUP_HOSTNAME": "public-cdn.cloud.unity3d.com",
"CONNECTIVITY_HTTPS_LOOKUP_HOSTNAME": "https://storage.googleapis.com/unitycloud-testtarget/index.html",
"DNS_TIMEOUT": 500,
"HTTP_HEAD_TIMEOUT": 1000,
"OFF_TO_ON_CHECK_INTERVAL": 30000,
"ON_TO_OFF_CHECK_INTERVAL": 600000
},
"betaFeedbackUrl": "https://docs.google.com/forms/d/e/1FAIpQLSc2qwlO0Boye0TTPRMvJ0w_L_gOBJu7Xi-rEwSwv25ooT17QQ/viewform",
"newUserOnboarding": {}
}
i found this
idk if it means anything
no it doesnt
oops
okay anyway
theres no other data logs
maybe i have to update my pc
nope
lament gale
Did you try restarting your PC?
lament gale
Seems to be the same error, but it doesn't provide much details.
Perhaps try reinstalling the unity hub. What version are you using btw?
lament gale
i’ve tried reinstalling it multiple times
Well, there's not much we can do here. You should contact unity support. Maybe post on the forums as well.
fossil wing
update: i fixed it