Hey all I have two videos

[fading pewter]

here's the one that works:

here's the one that doesn't:

[dense burrow]

What kind of diagnostic do you expect us to do just from seeing the video? If there is a problem, it's probably in encoding/compression of the video. Whoever exported the video needs to make sure both videos are exported with the same parameters. You should also check the log for errors before the crash for clues on what went wrong.

[sudden bloom]

First thing you should do is read the logs

[fading pewter]

thanks @dense burrow

[fading pewter]

@dense burrow @sudden bloom

[OMX.MTK.VIDEO.DECODER.AVC] ERROR(0x80001005)

that's what we see in the logs

[dense burrow]

Did you try googling that error?

[sudden bloom]

small hint but a hint nonetheless. Seems it's related to the video decoder

maybe the video has been encoded with an unsupported encoding

[fading pewter]

yeah nothing's been working

[fading pewter]

thank you!

we've been trying to re encode it for awhile just no luck

it works fine on ios