I didn't get my exploration rewards | Cell to Singularity | Page 1

boreal finch Mar 30, 2026, 3:06 PM

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This happens for the second time for me. I post the same issue last time month ago but I didn't get any compensation

I was #25 of the exploration, and ended the event by timeout while in the event. Yet game give me nothing, no matter when the event ends or next event begins.

If you can only claim reward by exiting that's unfair. I need two of my compensation asap

Player id:70ECF02C69D68D62

boreal finch Mar 30, 2026, 3:34 PM

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Edit: by moving to another device which has an older save, I am able to claim the reward by a cost of hours progress loss. The bug of no reward if player ends event in the event when timeout must be fixed

pastel sleet Mar 30, 2026, 5:12 PM

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You might not see rewards claiming symbol immediately. Game restart or simulation switching should do it. Happened to me few times. Always got my prizes.

rare knoll Mar 30, 2026, 5:13 PM

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same here, I was in-game when the event ended and the event poppup just disappeared entirely. left and came back later and there it was

vestal lintel Mar 31, 2026, 12:28 AM

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same

boreal finch Mar 31, 2026, 2:50 AM

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Okay, thanks for your info. I assume that:

When end the event by timeout, you are guaranteed to NOT claim the reward.
After 1. , restart the game would be able to claim
If player enter new event before doing 2. , the reward (for this save) will be permanently lost. Because that's what I did.

#I didn't get my exploration rewards