Lost save on web

[grizzled hare]

I opened the website to find my account wiped. The only part of my acc that is left is my user id

[inland fractal]

If you do not use the game's cloud saving tool, then the problem is most likely that your browser has deleted cookies

[grizzled hare]

does that mean i have to restart

[inland fractal]

We strongly recommend using the versions available on Steam, the App Store, the Play Store, or the Amazon Store

[inland fractal]

probably

[grizzled hare]

i found my acc on friends

can you check what email _ REEEEEEEEE_ C6E1CA2D3D940B is

[inland fractal]

that's not a email address

that's probably your playerID, but i don't know what is that REEEEEE

[grizzled hare]

it's my acc

[inland fractal]

REEEEEEE is your nickname in the game?

[grizzled hare]

yea

[inland fractal]

you don't have a mail account linked to the game?

[grizzled hare]

idk

this one

[inland fractal]

if you don't have one, it is impossible to prepare a backup copy for you

[inland fractal]

that's not a mail

go to save manager

and if you have a mail linked, if you have it, you should see something like this

[grizzled hare]

there's nothing

[inland fractal]

if not, you have to create one

then, send an email to [e-mail] informing them of your problem, and do not forget to include your playerID and the email address associated with the game and what did you lost

[grizzled hare]

i'm locked out

[inland fractal]

and please, better don't use web version, is the one that causes the most problems

[inland fractal]

to save manager or to where?

[grizzled hare]

of my acc

[inland fractal]

first of all check if you have some local backup in there

do you have any local save?

[grizzled hare]

i think i deleted my cookies to try because the servers were not loading

[inland fractal]

ok, then, create an account, by access to the link button in the Save manager option and then create account