Claiming the free 15 minutes infinity pass removes purchased infinity pass

[tough mortar]

I had purchased an infinity pass at the end of last month so I still had about 2 weeks left on its timer. Today the login reward gave a free 15 minute infinity pass and it imidiately removed the purchased pass.

I reported this via mail as well but made a post here so others can be aware (I also don't know how frequent which channel is checked).

[jaunty forge]

Same happened to me. sent an email

[jaunty forge]

quite a few with same problem on steam, and some hope to get it fixed soon

[worldly robin]

I had a couple days left in mine, and got hit by this too on iOS.

Just went ahead and repurchased as I was near the end of the previous one anyways but still, hoping this isn’t going to be a common thing with the new daily login thing.

[nocturne idol]

Hello! We are currently working on fix for this issue. Should be resolved later today in an upcoming patch.

Also if you were affected, please use this link:
https://forms.gle/TJ17dAiA7xdFpNW78

[jaunty forge]

Got generous compensation, many thanks!

[ruby oak]

Hey @worldly robin @jaunty forge @tough mortar which platform did you guys purchase infinity passes on ? could you reshare your player IDs once more in this chat ?

[jaunty forge]

Steam. They did already send comp though thanks!

775AA13F1E6ED4D0

[tough mortar]

Purchased the pass on Android. My ID is 6D8BAFCA89D7CEF9

[peak aspen]

My infinity pass disappeared as well, installed the update but that didn't fix it. FF802EE850FB144F

[worldly robin]

iOS App Store, in app purchase. ID E0BCCC625023D404

[winged isle]

Android, ID: 69373FDA5C2296C1
My pass is ended too.

[wary zodiac]

I'm on android and the update didn't help. Player ID F6A7A02D1591C4B4

[winged isle]

Why can't you restore it sooner? It's so inconvenient...!

[random vault]

It's been less than 9 hours since you messaged here, ignoring the message by support...

[ruby oak]

Hey we ended up storing your pass before you sent the message here, could you reload your simulation and check the main simulation to see if you are able to get the pass gift ?

[winged isle]

problem is solved. thanks.

[serene sedge]

@ruby oak I filled the form about 12+ hours ago and problem still not yet to be solved

[ruby oak]

Can you share your player ID ?

everyone who sent their IDs in the form or in the chat here should already be compensated, I'll check with my records

[serene sedge]

my id is 85910BF83490B611

[ruby oak]

I just checked in with our system and you've already been compensated but you're yet to actually claim it. Try restarting your game and check your main simulation, you should be able to claim the pass from there

There'll be a gift icon on the left side of the screen, make sure to have your internet on when opening the game

[serene sedge]

ohh ty, i will try that