Lost infinity pass and Darwinium

[ancient hill]

Hello, I also sent this as an email but I was playing primarily on browser, then logged onto steam to purchase an Infinity pass. However, I made an error in retrospect by downloading the save from the browser after purchasing the pass.

Now there doesn't seem to be a way to restore the save with the pass!

[mossy pivot]

Hey have you managed to resovle this yet

[ancient hill]

Hi, no I haven't as there wasn't any way to restore the save I bought the pass on.

[mossy pivot]

I can restore the pass for you, but I'm confused on how much progress you ended up losing due to this issue ?

[ancient hill]

I didn't lose any progress since I was transferring the save. Just the cost of buying the pass and not receiving it.

I did end up buying the pass again shortly after, so I was wondering if it would be possible to refund one of the two transactions instead?

[mossy pivot]

Ah that makes things simpler then, please DM me your player ID, I can give you back your pass

[mossy pivot]

If you made the purchase through steam, you'd have to go through their platform to request a refund - https://help.steampowered.com/en/faqs/view/784C-923B-A4A1-C825

[ancient hill]

It says as an in-game transaction they can't refund it and rather I should contact game support

[mossy pivot]

Have you emailed us at [e-mail] regarding this ?

[ancient hill]

Yes I did