#IS the infinity pass disabled? Nothing happens when I click the Green button.
1 messages · Page 1 of 1 (latest)
Hey is this still happening ? Can you try closing the game and opening it from steam ?
Yes and I did that. Same issue
Thats very weird, what country are you from ?
United States
Some other quirks that may be related. The News button pops up a blank window that just sits and spins
When I try to enter codes it takes a while then comes back and says it cannot connect
Oh thats pretty helpful to know, are you by any chance on a VPN or a private DNS ?
I am not
and are you able to play the events normally ?
I believe so, still new to the game, but wrapped up the most recent event and was able to buy a trophy
Ok cool, can you check if you have an ID in here ?
Can you try switching your networks to a different network and reopen the game from steam to see if you have an ID there and if the news loads ? Looks like the issue is that your network seems to be blocking our backend servers which is not letting you purchase anything and view the news
I don;t have a different one to try unfortunately. this is not an issue for any other game. I can check the firewall though. What IP/Port should I open?
We use playfab (https://playfab.com/) as our backend provider, your network seems to be blocking the specific domain and the API provided by them (https://a126.playfabapi.com/)
hmm interesting
Yeah that would 404, thats something used ingame and doesnt point to a webpage
gotcha
OK I disabled my firewall and I still have the issue
Blank ID too
The news also doesnt load ?
So got stuck on this screen. Claim rewards button doesn;t do anything and I cannot dismiss the screen.
I ran the file integrity check in steam, and the issue is resolved
Thats awesome! thanks for letting me know
I assume all of the other issues got fixed with it ? (purchases, playfab ID and the leaderboards)