#Augmentations store purchase issue

1 messages · Page 1 of 1 (latest)

sleek crane
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Uncertain what caused this to happen, but I shall fill out the fullest details I know

Description

I lost 75 logits when trying to purchase the fungi artifact. I did not accidentally purchase anything else; as far as I'm aware, there is no other logit purchase that is 75 logits. This happened on Dec. 23rd when holiday gifts existed & the music event was underway.

Steps to reproduce

Right after claiming 2 logits from the first milestone in the music event with having 73 logits, I immediately went to the logit menu to purchase the fungi artifact with exactly 75 logits. Then I went to the main sim to purchase the evolutionary traits. Unfortunately, the fungi artifact was shown to be still unpurchased, but I have 0 logits due to my unregistered purchase. I tried refreshing the app to no avail.

Additional information

I have included screenshots. The last screenshot is from Nov. 29 to prove I didn't start out with zero. Thanks to the holiday gifts, the tea, philosophy, & music events, I was able to make it to 75 logits.

winter nacelle
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Huh

maiden gorge
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hmm

sleek crane
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I think what you said was viable though

winter nacelle
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Just to note, this is a different bug

sleek crane
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Since I was in the event menu, it did not register in the main sim

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Oh

left beacon
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Augmentations store purchase issue

desert runeBOT
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This has been added to our bug tracking system as the issue CELL-1894. As we resolve that issue, updates will be posted back here.

gleaming pulsar
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A very similar thing happened to me in the Augmentation store. I purchased the Sphinx for 80 darwinium cubes, the cubes were deducted from my balance but it is showing that I have not purchased the Sphinx and I never received the associated boost!

sleek crane
gleaming pulsar
icy mountain
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i have feliformes and everything required for both

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im on steam

icy mountain
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nvm , i fixed it through an email withs upport

sleek crane
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I tried emailing them twice, but didn't get any response back

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How did you email them?

gleaming pulsar
sleek crane