I cannot press the exploration hub because of internet required, but I already turn on the internet. | Cell to Singularity | Page 1

lapis bone Nov 11, 2023, 3:15 AM

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fast bough Nov 11, 2023, 8:27 AM

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This has also happened on my Steam version, Beta 21_58 Windows 10.

pure garden Nov 11, 2023, 9:07 AM

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+1

fresh sage Nov 11, 2023, 10:06 AM

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+1. Android and Steam both

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Has nothing to do with the internet - some other kind of bug

stable falcon Nov 11, 2023, 10:22 AM

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Same on Beta 21_51 on Android 11

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No event tab, Exploration button says "connect to internet", for a few hours I had broken (no textstrings at all, icons only) 'Music' event, now it's gone also

upbeat vigil Nov 11, 2023, 11:28 AM

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same for me Beta 21_58 Windows 10

serene haven Nov 11, 2023, 1:15 PM

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+1 iOS 21.51

upbeat vigil Nov 11, 2023, 2:03 PM

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also what does +1 do

thorny yacht Nov 11, 2023, 2:04 PM

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Is anyone seeing this bug on non beta version ?

serene haven Nov 11, 2023, 2:05 PM

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upbeat vigil also what does +1 do

basically meanign you are also having this bug

upbeat vigil Nov 11, 2023, 2:05 PM

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oh

upbeat vigil Nov 11, 2023, 2:05 PM

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thorny yacht Is anyone seeing this bug on non beta version ?

hol up lemme check

thorny yacht Nov 11, 2023, 2:06 PM

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That would be helpful, thanks

upbeat vigil Nov 11, 2023, 2:07 PM

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@thorny yacht normally shows up in non-beta

thorny yacht Nov 11, 2023, 2:07 PM

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Alright cool, thanks

upbeat vigil Nov 11, 2023, 2:07 PM

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np

thorny yacht Nov 11, 2023, 2:15 PM

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We've figured out the issue. It'll be fixed soon

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I'll keep you updated on this thread

upbeat vigil Nov 11, 2023, 2:19 PM

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🔥

upbeat vigil Nov 11, 2023, 2:40 PM

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wait so what are u gonna pay us for thi-

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/jk jk

fresh sage Nov 11, 2023, 2:57 PM

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Aditya, thanks for the feedback. Just curious, are you able to divulge what the root problem was?

crystal rover Nov 11, 2023, 4:20 PM

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Hey guys, we fixed the issue. Can you access the event now?

fresh sage Nov 11, 2023, 4:22 PM

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👍

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Thanks!

ember delta Nov 11, 2023, 4:37 PM

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crystal rover Hey guys, we fixed the issue. Can you access the event now?

👍

fast bough Nov 12, 2023, 1:35 AM

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I'm playing it right now. Thanks!

heady portal Jul 31, 2024, 4:38 PM

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I have this bug. Yesterday the internet connection in the game disappeared. Because of this there are no events. My internet is fine, I am writing here. Steam version, tried both beta and regular 27_31.

heady portal Jul 31, 2024, 6:38 PM

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crystal rover Hey guys, we fixed the issue. Can you access the event now?

Plz help 🙂

merry minnow Jul 31, 2024, 6:42 PM

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heady portal Plz help 🙂

can you restart your game? are you using an external tool or VPN by anychance?

heady portal Jul 31, 2024, 6:49 PM

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merry minnow can you restart your game? are you using an external tool or VPN by anychance?

What do you mean "restart the game"? I rebooted my computer and router - it didn't help.
I don't use VPN. But I do use GoodbyeDPI and yes, I launched it just yesterday.

merry minnow Jul 31, 2024, 6:49 PM

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heady portal What do you mean "restart the game"? I rebooted my computer and router - it didn...

Closing out and reopen the game.

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Can you disable GoodbyeDPI and try again?

heady portal Jul 31, 2024, 6:54 PM

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merry minnow Can you disable GoodbyeDPI and try again?

Well, disabling GoodbyeDPI really helped, how could I not have thought of it 🙂 But for a number of reasons I have to use it, is it possible to make the game not conflict with it?

merry minnow Jul 31, 2024, 6:57 PM

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Some times third-party apps might mess up the game connections to our external servers. We try our best to be compatible with most of them, but we don't have control of all of them.

heady portal Jul 31, 2024, 7:04 PM

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merry minnow Some times third-party apps might mess up the game connections to our external s...

Can you tell me the addresses of the servers that the game uses for cloud saving and access to events? I'll try to configure GoodbyeDPI

merry minnow Jul 31, 2024, 7:08 PM

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mostly Playfab

zealous lark Jan 4, 2025, 3:20 PM

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I am having this issue on my android phone, but only when connected through my home wifi. If i use my cell data or the wifi at my parents' (which is a much newer route) i can enter the exploration hub just fine.

My router is a Netgear JWNR2010v5 using the latest firmware, which was released in 2018. Do i need to forward a specific port? Or could some setting be interfering with the connection?

distant slate Jan 5, 2025, 10:57 PM

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How fast is your home wifi? I'm not saying what you have contracted, but how fast is your wifi speed? If you don't know, you can use this tool https://www.speedtest.net/

zealous lark Jan 6, 2025, 12:56 PM

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52.7 Mbps down @ 9 ms.

I found that i can set individual apps to only use the cell network. That removes the annoying part of the issue (switching wifi on and off), but it would still be nice if that wasn't necessary 😋

I also started to wonder if it could be an issue with my ISP or DNS. I think i've had problems with that before. It would be nice if i could monitor individual network requests and see what happens to them, but i'm not sure how to pull that off.

trail lodge Jan 11, 2025, 9:42 AM

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Currently having this issue too.
It was working fine earlier today.

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I don't know how related it it - but since connection issue started the game has also refused to close properly, instead freezing and requiring a task manager to force it to close.

trail lodge Jan 11, 2025, 10:22 AM

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Well after an hour it looks like it resolved itself.

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And it looks like the connection issue must of been responsible for the freezing since the game closes properly now too.

zealous lark Jan 20, 2025, 2:11 PM

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zealous lark I am having this issue on my android phone, but only when connected through my h...

I found an app called NetGuard which can intercept all network requests. I ran Cells for a while on my wifi, and then for a while on my mobile network and compared the connections made (see text file).

There seems to be some aws server that my local network can't access. Though i don't know if that's because of my router or my ISP.

edit: Actually my parents have the same ISP and the exploration hub worked on their wifi, so it's probably my router.

📎 connections_classified.txt

finite onyx Sep 28, 2025, 2:01 PM

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i am getting error or "internet connection" even when everything is work.

finite onyx Sep 28, 2025, 6:56 PM

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any solution to this

distant slate Sep 29, 2025, 7:49 AM

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The problem may be coming from your ISP, i don't really know. This error only happens to a few people

#I cannot press the exploration hub because of internet required, but I already turn on the internet.