Game crashing with return from ad viewing.

[remote hearth]

As per title this has only just started today, but when viewing any ad the game crashes completely and shuts down when finishing the ad.

[scarlet cipher]

What device are you playing the game on ? are you still encountering this issue ?

[shut delta]

I was having the same issue on my android. I seemed to have gotten around it by changing android settings to speed up the phone overall (eg, reducing/elimination animation delays and effects).

[fallow fog]

The same issue is happening to me since yesterday

[rough orbit]

Same on pixel 6a

[fallow fog]

My device is a Motorola G30

[rough orbit]

Dev settings changing animation scale? Weird fix

[shut delta]

indeed. But I was getting tired of the game crashing. 😁

[rough orbit]

Didn't work for me

[rough orbit]

It's pretty unplayable rn

[scarlet cipher]

Hey@rough orbit are you still facing this issue ?

[rough orbit]

Yep

[fallow fog]

me too

[scarlet cipher]

Could you try clearing your cache and seeing if you still face the issue ?

If that also doesnt fix it, try backing up your save to the cloud using the game transfer feature and then perform a reinstall of the game

[fallow fog]

I already did this two steps before coming here
Didn't work

[scarlet cipher]

Could you send your email id associated with your game transfer account ?

[shut delta]

@fallow fog I'd recommend sending that to Nan (aditya) as a DM, not necessarily putting it here so everyone can see it. Unless you don't care if everyone sees your email.....

[fallow fog]

sorry for that

[shut delta]

no need to apologize at all. Just a courtesy tip. 😄

[distant oxide]

i dont have ads lol

[forest valley]

This has been added to our bug tracking system as the issue CELL-1151. As we resolve that issue, updates will be posted back here.

[fallow fog]

i'm no longer facing this issue since yesterday

[slender elk]

whats a jira sync

[rough orbit]

Still happening for me

[tough osprey]

This just started happening to me today

On Android, Samsung Galaxy S23 Ultra

Clearing cache didnt help, going to try the transfer/reinstall thing next

[scarlet cipher]

Please let me know if it doesnt get fixed

Is this issue completely random for everyone in here ? I couldnt end up reproducing it consistently, even on low end devices

[tough osprey]

It stopped happening for a while, started again, I cleared the cache and it stopped. So everything seems fine for now

[shut delta]

Shall I return my android animation settings back to "normal"? I have them all turned down (off) to prevent crashing problems.

[scarlet cipher]

What phone are you running the game on ?

Unless its an extremely old phone you should be good

[shut delta]

Umidigi A9, from 2021. I think it suffers from bloatware, maybe even spyware, as I don't have much installed but it still goes slow

[tough osprey]

It started happening again. I cleared the cache, but it still crashed. I got this message:

[scarlet cipher]

All of you guys who are facing this issue (cc @tough osprey @slender crown @rough orbit @remote hearth) could you please DM me these details:

• Game transfer email
• Country you are from
• Language of the game
• Version of the game
• Your phone model

[scarlet cipher]

cc @blissful valve

[rough orbit]

Done

[modest bridge]

This has now started for me. Do you want the same details?

Oh, just fully read the thread. Will try a reinstall first (cache clearing didn't help)

Still crashes. And now my daily rewards have reset which is annoying. I was going to get my final shark in a day or two (can't fully remember) and now I have to do the whole 2 weeks again

[scarlet cipher]

Yeah, please do DM me the details

[rough orbit]

Seems to be working a little better for now

[night meteor]

I am having the issue I reported it as well

[night meteor]

I'm running on a galaxy s23 ultra and now mine is also doing it

[scarlet cipher]

working a little better as in ? you get crashes less often when trying to watch ads ?

[scarlet cipher]

Just to confirm, do you get crashes on every single ad watch ?

[rough orbit]

As in I gave up on trying ads entirely for a month, then accidentally hit it once and it didn't crash. I'll try again and let you know if it's consistent

[scarlet cipher]

Yes please do, this bug is a little tricky to track down and reproduce so the more info you guys provide us with the higher the chance of us figuring it out and fixing it

[shut delta]

I have disabled all animation in my phone, but the game still goes VERY slow in Beyond. But I have not had any crashes since disabling the phone animation - I feel like I'm close, though. 😄 There is something about the Beyond that is really eating at my phone resources, but I am not sure what it is, nor why it would be different than other parts of the game.

[night meteor]

I was then last night it just stopped

It's so weird

[scarlet cipher]

@regal oak players in this thread are facing crashing issue

(I've added all of these players details onto the ticket)

[regal oak]

If you are still affected by the bug, please send me a DM

[slender elk]

oh my god it's a massacre

[shut delta]

Just curious, is there a debugger we can use on the client-side? Or a resource monitor? Because my game is so slow and because this seems directly correlated to when my game crashes, it seems to me that possibly a critical resource is bottlenecking and causing unnecessary contention, which leads to an eventual timeout while waiting for a resource.

[raw crescent]

Hello all. The problem is still present for me

[regal oak]

We added a fix on 19.95 can you install it and check if the bug still occurs.

[shut delta]

waiting for 19.95 on android.... 😄

Thanks for your work on this!

[dusky whale]

maybe i'll install it and it gets fixed, please let it get fixed 😨

because it crashes the entire time

nope theres no update oof

i cant reinstall because i havent saved it yet

I'll try to turn my time a little back for that

if it works

someone says sometimes it crashes if its over a week, lets see

oof

No it still does not work, someone help pls

[modest bridge]

Is there an eta for android

[scarlet cipher]

It's live on beta

Cc @dusky whale @shut delta @raw crescent

[shut delta]

Yup, thanks, I have it now. Trying to make it crash. 😄

[dusky whale]

The problem is im not in beta on my phone, i gotta just figure out how to transfer my save towards my pc without the game transfer

[raw crescent]

Thanks, unfortunatly I'm not in beta. Just waiting the eta in normal.

[ripe chasm]

I saw a few random crashes when returning from an ad watch in the 20_00 beta release ... it is happening intermittently. So I'm not sure if it is my Android phone or the game ... will keep testing me see if I see a pattern of crash

[shut delta]

same here. I have the debugger running, but I can't open/see it during an ad, so.....

[modest bridge]

My first ad watch on 19_99 (im not in beta) caused a crash

[elfin apex]

Consistently crashing after viewing ad. 19.99 on pixel 5

Clearing cache did not help

[night meteor]

Mine was doing it again on the galaxy s23 ultra

[shut delta]

Mine is still crashing from time to time. The debugger shows a significant number of errors in Beyond, but I get ad-related crashes in the exploration events occasionally.

[regal oak]

We are going to release a fix for that very soon on a hotfix (20.06) thank you for your patience.

[tough osprey]

Will there be another update for it? Or will it happen automatically?

[raw crescent]

Hope this update will solve the bug. I spend many darwinium for the Tea event.
Thanks for your work 👍

[strong harness]

If it still helps, it seems to be a specific style of ad with a 5 second skip... regardless of if you skip the x to close ignores taps. Reporting the ad will close it. I could attach screen grabs but I'm not sure if that's allowed here.

[vocal canopy]

I have the app crash every time an ad finished

[raw ginkgo]

The same thing happens with me

[scarlet cipher]

whats your version number ?

cc @raw ginkgo

[compact panther]

Ok after a scam adds which open the store at the end of it, all the add crashes the app

Clear game cache, reset google Id or even restarting the phone don't fix the problems

Version 20_06

[compact panther]

With developers option on i managed to have the log of the crash. Should i send it?

[regal oak]

yes please.

@compact panther

[compact panther]

Should i just copy it here?

I send the zip file with all the log buy mp. I use the dev option bug reports, full report

[compact panther]

So add no longer crash the game for me. Either because off time pass or because i import my save to another device. Log in there and came back on my first phone

[tough osprey]

Still happening to me too

Was going well for a while

[raw ginkgo]

19_99

[merry mural]

i watched 5 ads and noen of them crashed (ios)

(20.00)

[echo magnet]

I had this three days ago, (tried clearing cache, restarting phone, and phone animation settings, nothing worked, I don't want to reinstall without making sure it works because it messes up daily rewards, will try this after i get the 14th day tho) but then several hours later it was fixed out of nowhere, I don't know what I did. But today, after the new update (which was presumably to fix the ads ironically) , it started happening again and still is going on.

[minor fog]

Same here for about a week now, I tried everything

[west heart]

Mine was fixed but with the latest update it's back to crashing and closing after ads again. Version 20.09

[modest bridge]

Still crashing on 20_11

[autumn gazelle]

Worked yesterday, back to crashing today after updating.

[echo magnet]

It got fixed... For now

[shut delta]

mine still crashing

[molten ice]

all advertising is over, the game crashes. I use an android phone and the latest game version

[compact panther]

My app crash again after the new update. 20_11. This time without an app that open the store. I will try to have a new logs for the crash

[compact panther]

I found a work around for me. Watching an add in another game. After watching an add in another game. The game don't crash for now

[molten ice]

can you address the fact that I transferred the game from PC to phone?

[scarlet cipher]

Hey @everyone, are any of you here facing the ad crashing issue on iOS ? We're trying to narrow down the issue to see if its Android specific, so having your inputs would be helpful.

[dusky whale]

i have no iphone so i cant help, neither ipad or mac or anything with ios

and i never crashed on android because of ads

I have no idea but once i crashed every time for 3 ays in cell to singularity after having close the game for over a week but i have no idea what the issue was about that

i cant help about both of them

neither ads or the reason of the 3 day crash

[compact panther]

Only have android. So i dont now of ios.
(Samsung)

[elfin apex]

Only on android. I have no iOS devices

[minor fog]

Same after 20.11 update on Android, problem still here

[tough osprey]

Im on andrioid, but it hasnt happened to me for a day or two

[echo magnet]

I'm on android

[ripe chasm]

I have not faced this issue in the latest beta release yet (20_14 - Android).

[west heart]

Android. It was working for a day, now it's back to crashing 😞

[small hatch]

I am on android and i have never faced this bug with the latest version.

[echo magnet]

It started crashing again

[molten ice]

@scarlet cipher I play with Android (Motorola) and use the latest version of the game

[scarlet cipher]

Version and device specifics ?

[echo magnet]

20.11 and Motorola G25 but I woke up and it didnt crash

[ripe chasm]

Started crashing in Android (20_14) beginning today morning. I have seen that if I restart my phone it seems to resolve itself for some time before it starts crashing again 🙂

[ripe chasm]

I think that this might be something to do with the cache ... if we purge the cache, the crash does not happen. Potentially some.kind.of memory leak maybe.

[echo magnet]

I had it happen despite resetting cache and restarting phone

[silver fox]

I've been experiencing this bug as well and sent an email to support earlier today regarding it, I only just realized that I'm in the discord and I can just directly state that I'm experiencing it, starting about halfway through the tea event and still occurring now

[hasty snow]

Android?

Or on another platform?

The devs are trying to narrow this down to android, which would help a lot in the debugging process

[silver fox]

Yes, android

[scarlet cipher]

So just a couple questions,

• do you guys by any chance use bluetooth headphones while playing the game ?
• do you guys crash only when you click on the actual ad itself or does it crash without any interaction on your end ?

[modest bridge]

No Bluetooth headphones (I will try with Bluetooth turned off)

It crashes when I click to close the ad. If I don't click, the ad will stay forever

[scarlet cipher]

so you just click the X button ? More specifically, you dont accidentally click the install button or interact with the ads right ?

[modest bridge]

Yep.

Just confirmed, still crashes with Bluetooth off. And the game screen flashes up for a second before it crashes

[compact panther]

Don't always have Bluetooth but yes 2 times its starts when i was listening to music on Bluetooth. 1 when the add open the store.
When its begin to crash, shutting down the Bluetooth Don't help to not making the game crash

One one with Bluetooth i click on sond music off, after its crash on the press of the X. But it's Don't always crash when the Bluetooth is on and connected

Ok i confirm it. Watch an add with Bluetooth on but earplug not connected. Its work. Watch just after an add which music in the background and earplug connected to Bluetooth . The game crash when the music restart (using YouTube music)

Disconnected my earplug the add are working again (Bluetooth still on) reconnected my earplug (without music) add crash the game

And with Bluetooth devices not connected even with music on the background it's still working.
And the game don't crash is the Bluetooth devices is a mouse and not a wireless earplug

However the game also crash with and wireless speakers connected. It's seems that for me, Bluetooth audio device connected crash the game after the add. I will try tonight with a connected computer. Or chromecast

[shut delta]

My experience with crashes have NOTHING to do with sound (I always have the sound turned off, and I don't use any headphones at all).

When/if my game crashes, usually it is during the transition from ad back to the game (after I manually close the ad). If I accidentally click "outside" the X and go to the google play store (which does not happen often), typically the game will have crashed by then. However, I find that other context switches, like if I open a text message or anything else that overtly puts the game in the background, has a good chance of causing the game to restart.

Which reminds me, sometimes my game will just disappear, and sometimes it will automatically restart. I don't know if you consider both events to be "crashes" or not. My player experience is disrupted either way.

[silver fox]

Only crashes after I closed the ad, it freezes and then crashes, I have to test out the Bluetooth stuff tho

Tried without Bluetooth earbuds and it didn't crash

Now I'll see if it crashes with them

Ok it's absolutely the Bluetooth earbuds doing it because not only does it crash on ads with them but it causes noticeable lag to a high degree

If it helps narrow down anything I'm using DeWalt earbuds

From what I can tell it's an issue regarding the transition between the ad and in-game music and sounds even if they're turned off, but I don't actually know anything, I'm just making an inference and that's what I personally feel might be happening

[hasty snow]

I'm thinking Bluetooth takes up a lot of memory, so it's more susceptible to crash

Just a guess though

[silver fox]

Yeah and the transition out of the ad somehow takes up a big sudden spike of memory and that causes a crash

[echo magnet]

I use normal earphones but not any bluetooth, it always crashes after but never before or during the ad, it happens when watching a regular video as well as watching an interactive ad

[raw crescent]

I try to watch ads with Bluetooth turned off and it works, ads are not crashing.
I don't use or connect Bluetooth earphones when I'm playing the game.
The only thing connected to my phone is a smartwatch ( Huawei Band 6 )

[modest bridge]

Seeing as Bluetooth seems to be affecting it for other people, I'm trying it again without Bluetooth, but turning it off before loading the game.

Shouldn't make a difference as nothing is connected to my Bluetooth though

Still crashed. But this time it showed the game for a couple of seconds before crashing instead of instantly

[echo magnet]

It didnt crash for a while but now as soon as i updated its crashing again

[autumn gazelle]

Same here

[echo magnet]

Since this was the last day of daily rewards anyway I reinstalled and yep it STILL crashes on phone fortunately I was able to watch videos on desktop via BlueStacks and it didn't crash there

[night slate]

Not crashing after watching ads for me now. It was but now it is not

[shut delta]

my game just crashed on me (android, C2S 20_28). I was in Beyond, clicked a booster, started to watch an add, and after about 10 seconds it froze up (nothing was happening on screen, timer was not moving, could not interact with any buttons). I then put the game in the background, and then back in foreground and it rebooted back to the Main Sim.

[autumn gazelle]

Was working fine, then I had to update to play the event. Now, after an ad has finished, I see the game for a second or two before it crashes.

[night slate]

And it's broken again

[undone crescent]

Hasn't worked for me in a few days now. Clearing of data and reinstall didn't help. Sharp decline in active players in Game Launcher tells me this is affecting a bunch of people. Using S22U.

[west heart]

It was fixed for me for a few days but it back to crashing constantly after ads with the currency update. 😦

[autumn gazelle]

For some reason it started working again, then after a phone reboot it started crashing again. Really frustrating...

[echo magnet]

I think i'm starting to see a weird correlation with charging my phone and the adds stopping crashing. (But not neccessarily the battery level, had crashes with 90% level and no crashes with 10%) but always after i charge my phone for a long time the crashing stops until the next update

[shell latch]

I have recently started encountering this exact same issue.
I tried uninstalling and reinstalling and the game stopped responding

I could not progress further from this

[abstract perch]

i also got returned after ad finished

[minor fog]

Yup, ads still make the game crash once they are finished

Why it's not possible to buy a Cell game without these fckg ads ? (Keeping the inside darwinium buying system)

[minor fog]

I'm between 90 and 86% this morning, still crashing so I don't think this is linked to the battery

[autumn gazelle]

Completely agree. A reasonably priced no-ads microtransaction is often what makes good mobile games great.

[shut delta]

wait, let's not talk about fixing this problem with microtransactions! That is a bandaid on a much bigger issue, and a completely bad bandaid at that.

[cobalt lantern]

How much would you be willing to pay though? Because I think they make a lot from ads so would need to cover their costs somehow

Also bearing in mind ads in C2S are not compulsory to watch unlike other games, they speed up progress

[abstract perch]

.

the ads

nvm

[night slate]

Mine has been working again. But I always force quit the game because if I don't, the screen goes black after an ad plays.

Basically, I go in, do my stuff, watch the ads and close the game. When I go back in later, it's fine.

[autumn gazelle]

It's not as simple a calculation as that, though. Rewarding those who support the devs through a microtransaction creates a loyal playerbase and increases the likelihood of further support. Personally, I would play this game a lot more if I could get the benefits of watching ads without watching them. But to answer your question, I think $5 is reasonable.

[vocal canopy]

No Bluetooth, crashes independent of whether interacted with the ad or not. The app stays open until just a moment after the ad closes

[raw crescent]

Ad crash again since now. Even if bluetooth is off. It's strange because ad worked great with last update and bluetooth off.

[hasty snow]

You can do that already, if you want to pay instead

I should definitely try this out

See if I have this or not

[late tangle]

Playing on a Galaxy Tab A8, was working fine for days and then last Night all of a sudded it starts crashing after Every Ad, Cleared Cache and Data did not help, Re Install did not Help... Please Help

[autumn gazelle]

If you mean pay to skip each ad with cubes, that is technically possible, sure. But it's not sustainable for any non-whale player.

[hasty snow]

Then don't say you want microtransactions instead, because we already have them and you don't want to use them

[cobalt lantern]

He's talking about a one-off payment that would give you a permanent production boost, so it is a different mechanic to be fair

[slender crown]

Im at a loss. At first it was just in the event and now its every single boost for an ad feature in the game. It should at this point just reward us at a buttons push until it is fixed. Otherwise it will look like a no ads push.

[hasty snow]

Ah, to pay2win. Great way to ruin the game.

[cobalt lantern]

Tbf I've seen this in other idle games but just don't think it would make sense financially for the devs

[modest bridge]

I'm quite happy to support the devs with ads (if they worked that is). But I can't justify spending continuous money on the game, and a one off payment wouldn't make sense for them

[rough orbit]

The issue seems to have resolved for me

[hasty snow]

I checked, and I don't have this bug yet

[abstract perch]

i still have bugs 😦

[modest bridge]

Still got it as of last night at least

[scarlet cipher]

Are you still encountering the issue even after a reinstall ?

If possible could you guys give us a screenshot of the ad that you guys get before crashing ?

If you're not comfortable sharing it here, you could DM me the screenshot as well

[modest bridge]

Every ad does it for me. Would you like me to screenshot a variety of them?

[scarlet cipher]

What version of the game are you on ?

[echo magnet]

Literally every ad

[late tangle]

I waited a Day and I am now able to play again... It only occured after playing all day, I was wondering if it could be an issue of viewing too many adds in a single day

I am able to play fine now

[modest bridge]

20_28

[compact panther]

On 20_49 no more crash even with Bluetooth on and earbuds connected

[compact panther]

However now all the add stop the music playing on the background (from other app)(and not all stop the music but don't make it restart at the end of the add)

And some time its also close the other app

[echo magnet]

It actually didnt crash after updating now

[dusky whale]

The new beta update 20_58 supposedly fixes this issue, someone needs to be on beta tho so we can know completely

I am but only on steam and i dont check for every feature, for example beyond as i dont want to spoil myself

Im not planning to switch to beta in mobile anytime soon

[half ledge]

@scarlet cipher This bug also gives you free rewards if you exit the app while a ad is in progress and then re-entering the game, You can also get supporter achievements easily using this bug method.

[modest bridge]

Can confirm that 20_49 didn't crash when I watched an ad. I don't have music enabled so I can't confirm this

[scarlet cipher]

Hey @everyone, we released a new Android patch yesterday with a lot of stability improvements to the game.

Could you guys please update your game to the latest version (20_49 as of this message) and let me know if you guys are facing crashes ?

[minor fog]

No more crash for me !! I'll try several times but I think it's fixed 🙂 thanks for your message

[compact panther]

No more crashes. But add can take a long time to arrive (button watch add gray out. I have to switch simulation (mesozoic, even, beyond) to reset the button, or even close and open the app again).

[abstract perch]

i have no more crashes, thank you so much devs

[strong harness]

Ads take a long time for button to be available when on wifi. Normal and no crashes if I disable wifi and use cellular data. (Note: that was yesterday evening about 12 hours ago... it appears better this morning after a short test)

[half ledge]

Hey @scarlet cipher , I have updated the game (20_49 The latest verieon), But The free rewards glitch (By Leaving and joining the game while the ad is in progress) Is still working and can be abused.

Could you tell me the issue?
Im having this issue on android, Huawei Nova 3i.

[regal oak]

We are aware of the ad rewards issue, it will be fixed in a later update 🙂

[slender crown]

Seems fixed on this end! Cheers!

[fallow fog]

Some ads are not showing the X button even when their time is finished, so I have to close the game and restart again because I get stuck in the ad screen

[abstract perch]

💀

[scarlet cipher]

Thats great!

[scarlet cipher]

Thats weird, does manually pressing the back button on the mobile not do the trick ?

[fallow fog]

My device don't have this button, but this is happening with some kind of ads, not all of them

[fallow fog]

I could normally end the ads that aren't in this format

[regal oak]

if you are playing on android you can swipe left to exit out the ad

[fallow fog]

I already have try that but doesn't work
But like I said it's fine because it's happening only with this format of ad
The rest are working normally

[scarlet cipher]

Hey which language are you playing the game in ? and which country are you from ? You could DM me the details if you're not comfortable sharing it here

[raw crescent]

No crash since the update. Thanks for your work 👍 🍾

[vocal canopy]

All good! Thanks

[abstract perch]

No crash 😄

[mild depot]

I play in Russian from the Russian region, the game does not crash, but the advertising does not close.

[scarlet cipher]

Yeah we're actively investigating this issue and working on fixing it. Please do let us know if anyone else is facing this issue as well

[mild depot]

By the way, yesterday the error disappeared and the videos played normally, but after a few hours it appeared again.

[molten ice]

Now it doesn't crash anymore, everything is solved. Great work by the whole team, really good💪🗿

[mild depot]

I'm afraid the problem is back again

[scarlet cipher]

What version of the game are you on ? and whats your language of the game and which country are you from ?

[mild depot]

V. 20.70 ru russia

[scarlet cipher]

thank you

[mild depot]

by the way, the game on the device currently has the name "cells" and not the full one. Maybe it's important

[scarlet cipher]

It has always been named Cells on mobile

[mild depot]

Ok

[slender elk]

huh, why do ads have "cells" over them now anyways

[toxic pine]

They're making sure you don't forget what game you're playing when watching ads

[hasty snow]

Lol

Same though

[scarlet cipher]

Are you able to close those ads ?

[hasty snow]

I am, it's just a weird visual thing for me

I don't think it's related to being unable to close ads now, since I got the funny cells bar in ads and was able to close them

[elfin apex]

No crashes. Good job.

[slender elk]

honsetly i don't really know i just skip the ads with that one glitch never fixed

[shut delta]

My game just crashed. Android, version 21_05. I clicked on a white drawf (Beyond) boost and was watching an ad, and then boom, the game was restarting.

[dusky whale]

Im not sure as it only happened once but after i watched an ad to get nanobots again during the nanobot sequence it just wouldnt let me move ariund the screen anymore (The Big Questions). I assume this happened because of the ad. The game also just froze completely once right after the ad, so not being able to move and the freezing mustve been the ads, however i cant give extra information as this happened only once both scenarios

[scarlet cipher]

Did you guys by any chance lose any darwinium when you guys crashed ?

cc @shut delta

was there any kind of progress loss ?

[dusky whale]

I luckily didnt, i once couldnt move, and the other time when i froze i didnt get the reward from the thing that gives you questions aswell, idk what thats named

[shut delta]

Not that I know of - only the boost from the ad was lost, no big deal.

[shut delta]

And game crashed again, with latest update; opened Beyond, hit the ad-supported boost to double my offline production, game crashed (didn't even see the ad this time).

[scarlet cipher]

version no ?

[shut delta]

21_22 android. Is there a faster way to determine the version from the play store? I haven't found it, yet.

[scarlet cipher]

you should be able to see the version at the very end of "about the game"

however thats only accurate if you're on the latest version of the game iirc

some third party game/app lauchers also show the game version without actually opening the game

I've seen samsung game launcher do that

[shut delta]

Thanks. Is your mobile screen really that wide?!? 👀

[scarlet cipher]

Nah I took that one from my PC

[shut delta]

Phew, you had me wondering! 😁

[shut delta]

Crashed again: Android, beta 21_41, clicked on Ad boost, ad had just opened and game crashed.

[mild depot]

@scarlet cipher 1 time crashed from one ad, it goes through 2 timers, but the last third does not move. And if you click on the screen, everything freezes and restarts.

[dusky whale]

It happened again, twice, whilst i was trying to be first in tea event, the game twuce just froze forever after watching ads, in the three times it happened it was twice from comet tea or something and once refreshing nanobots, i still dont have exact information still sadly

[scarlet cipher]

Hey @dusky whale @mild depot @shut delta would it be possible for you to record videos of this bug happening ? (if you could consistly reproduce)

[scarlet cipher]

Does it still crash after restart or is it random ?

[dusky whale]

This will be hard because its really random when it happens

[scarlet cipher]

I see

[dusky whale]

At my case

sacrophyte's case seems to be different than mines and once from Totenkraft

The ad plays normally for me then its just the question if it freezes me right after or not

Im gonna try to get the simulation speed to 75 hours and 50 minutes (Because in the mean time it goes less than 72 hours and i can watch another ad) and hope that this happens to me again so you get to see it perhaps

Nope this time no sightings sadly

[shut delta]

it's random for me.

Have a favorite app for recording the screen?

[scarlet cipher]

Alright thanks, You can just use the inbuilt screen recorder

If you dont have one then you can use this https://play.google.com/store/apps/details?id=com.hecorat.screenrecorder.free

or any similar app

[shut delta]

I've been recording several times I hit the ad boost, and so far no crashes. I have, however, noticed that if I put CtS in the background to check messages or make a phone call, CtS will restart. Quite consistently. Is that normal for everyone else?

[shut delta]

I recorded a crash; how shall I get it to you? Drop it here?

[scarlet cipher]

Yeah you can just send it here

[shut delta]

here you go

[scarlet cipher]

Whats your version number ?

beta 21_41 ?

[shut delta]

yes, beta 21_41

[scarlet cipher]

@dusky whale and @mild depot what are your version numbers ?

[dusky whale]

The latest android version without beta, let me check

21_24, also i was randomly prompted to make another research username even tho you can clearly see my name

I was first checking the version number, which i saw my player id had nothing, then i checked the research lbs and i was prompted to make a new name even tho it shows my name on the card with the rank information

Upon reloading the game it vanished

Hmm

I smell another bug with that which i again cant tell how its happening, others have reported this already tho

[scarlet cipher]

What vanished ?

[dusky whale]

The player not loading bug, sorry i didnt explain it well with that message

[scarlet cipher]

Despite some initial weirdness when the leaderboard first loads in, you should have the same username and progress on different platforms

[dusky whale]

Yeah, for some reason it didnt load the player id that one time where i checked to version

[hasty snow]

If on android, it is normal for it to reload after being in the background for too long

[shut delta]

What about 2 seconds? Sometimes I can have the game in the background for hours with no problem, other times the OS decides to whack the game after a few clock cycles - no rhyme or reason that I can find. But it makes me wonder if perhaps this is related to my game crashing.

[hasty snow]

I don't think so, I haven't had crashing issues and I have it reloading after certain amounts of time of it being in the background that I haven't counted

[mild depot]

the newest version, the game crashed for me for the first and only time so far

[half ledge]

@scarlet cipher I just wanted to add but My phone gets laggy as hell when i watch an ad.

[scarlet cipher]

What device are you using ? and whats your version number ?

[half ledge]

Im using Android, Huawei Nova 3i, and my verison number is 21.27

[half ledge]

Not all of the ads are laggy to me, but there are some that are so laggy that my phone froze and resetarted by itself

[half ledge]

And btw the free ads bug is still there i can get free rewards

[shut delta]

Aditya, I discovered I have other apps that crash on my phone as well - my issue is not isolated to CtS. So no need to worry about my experiences in the context of the game crashing.

[scarlet cipher]

Ah alright, thanks for keeping us updated ^^