#Any news on the disconnecting issue? It’s happening more and more regularly.

19 messages · Page 1 of 1 (latest)

craggy fjord
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Please and thank you for feedback

chrome hillBOT
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@craggy fjord

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

  • Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
  • Your platform(s) (Epic, Steam, Android, iOS)
  • Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
  • Your device model (e.g. Google Pixel 7, iPhone 13)
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iron salmon
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There is no global disconnecting issue known. We'd need much more information.

craggy fjord
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Kodaav-Ahrk#63250, steam and iOS. iPhone 13, pc. I get disconnected 10/50 times I hop on. Mainly my phone. In WC there’s been others that have same issue.

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I thought it was because I had the game still opened then went to another app. And would go back and it’s just refreshing itself. But no, I started to clear app entirely but issue still occurred.

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I’ll attempt to screenshot next time

floral barn
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Does it do it on both wifi and cell data?

craggy fjord
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Yes

gleaming cape
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I'm having bad disconnect issues as well. 10 times in a row then it lets me in for 2 minutes and disconnects again. Android. Katala#19652

craggy fjord
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It’s happened 4 times in 5 min also guild mates having same issue

iron salmon
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Again, there's no kind of global disconnect issue. If you're having persistent issues disconnecting but only on one platform (e.g. your phone is acting up but Steam is fine) then that'd suggest it to be an issue with your device. If it happens on all platforms, then it's likely an account crash or similar, which would necessitate filing a support ticket for us to offer personal assistance

somber dune
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I'm having this problem for more than a week and with all of my devices. It always rolls back from few seconds to a full minute

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When I have this problem with my phone, I think it was due to Wi-Fi connection but when I experience the same issue dozens of times a day on my computer, which is connected via a cable, it doesn’t sound very plausible

zinc pagoda
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PC Steam, I am also disconnecting and my shop uh.. looks wrong after I reconnected getting one of these messages

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getting error 4006

indigo vessel
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I was getting 4006 on iPhone 17 And Steam Win 11.
Was getting it every 2 min.
but now it works again.

So it might be working again now.

leaden basin
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i have the same problem on both my pc and ios. multiple times in a row

little arrow
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#💬｜community-discussion message
Richard just mentioned that the instability is being investigated.