Can’t connect to the game | Shop Titans | Page 1

shell spire Jan 18, 2026, 5:26 PM

#

De installed and re installed did not work keep getting stuck In the loading screen

sweet berryBOT Jan 18, 2026, 5:26 PM

#

@shell spire

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
Your platform(s) (Epic, Steam, Android, iOS)
Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
Your device model (e.g. Google Pixel 7, iPhone 13)
Any reproduction steps for your issue
Any screenshots or videos

shell spire Jan 18, 2026, 5:28 PM

#

#

iOS

#

iPhone 14+

shell spire Jan 18, 2026, 7:22 PM

#

Please can some one help me?

novel pond Jan 18, 2026, 7:45 PM

#

?support

tacit iceBOT Jan 18, 2026, 7:45 PM

#

Use the in-game "Contact Us" button found in the Settings menu or our official support site.

#

Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

novel pond Jan 18, 2026, 7:46 PM

#

Your best bet is to open a ticket. QA can look into your account to see what, if anything, has gone wrong.

thorny lodge Jan 19, 2026, 12:13 AM

#

Though today is Sunday, will have to wait until tomorrow for them to reply

#Can’t connect to the game