#Chat “bots” issue

10 messages · Page 1 of 1 (latest)

hybrid swiftBOT
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@edgy ravine

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strange prism
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Transparency post: Player was issued a warning specifically about this exact behavior (callout posting) and was directed to file a support ticket. As they have opted to continue doing it on this Discord server instead, escalated to 7d ban.

stray ibex
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Any chance they thought this was submitting a support ticket?

strange prism
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Hopefully not, given when I spoke with them in #💬｜general-discussion last night I explicitly told them this was under no circumstances acceptable on the Discord, and this is still the Discord

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That was here: #💬｜general-discussion message

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The warning text itself was also pretty clear:

Please note that callout posts are strictly against server guidelines. If you'd like to report a player for inappropriate conduct, please do so via the in-game reporting system and via the Contact Us option in the in-game Settings.

stray ibex
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Yeah I saw that one. I just know many people think that this and #1037756743549190278 are official support tickets. Especially given how many get resolved and they say 'ok thanks you can close this out now.'

I didn't get to see the original post. But based on the interaction and how they agreed with it in the convo. I wouldn't put it past them to think this was support. Maybe more lack of paying attention over malicious intent

strange prism
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Yeah, I'd say there's likely no malicious intent. But ultimately we don't discriminate on why someone opts not to follow the rules

stray ibex
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Oh yeah fully agreed there. Still can feel bad about it though

strange prism
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For sure. Although I'd say less so in this case, given the warning explicitly said "in-game Contact Us button and in-game reporting system" and this is very clearly neither of those things.