#royal merchant issue

6 messages · Page 1 of 1 (latest)

toxic depot
#

Hello, I purchased royal merchant 4hrs ago, and still showing not active in the game. I have received payment info from email and my phone.
Please help me to active it.
Here is my account info and device info.

VAboyYang#12496

My platform is iOS.

5d162147b4427510845a3370

Thanks

IMG_7452.png
deft kestrelBOT
#

@toxic depot

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

  • Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
  • Your platform(s) (Epic, Steam, Android, iOS)
  • Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
  • Your device model (e.g. Google Pixel 7, iPhone 13)
  • Any reproduction steps for your issue
  • Any screenshots or videos
sage wolf
#

Its normally take up to 24hours

uncut prairie
#

If you dont have it by then then make a ticket and send them your username#12345 and add the receipt of the purchase

#

?support

craggy irisBOT
#

Use the in-game "Contact Us" button found in the Settings menu or our official support site.