#Cross Connect needs a way to update email address

3 messages · Page 1 of 1 (latest)

unborn rock
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The creation of the web store means the Kabam Cross Connect feature is a lot more important now. But there is still no way to update our email addresses. This is a feature almost every web site and service provides. Can you please provide an update on when Kabam will be able to handle this?

My email on the Cross Connect has been wrong for a year and a half. At the time I changed to my current address, I was told this did not matter because Google Play, Steam, and Epic were backing me up. But now it means I can't use the web store, or take advantage of any of the codes being given away on social media. Please either provide an automated way to allow us to update the address, or start taking support ticket requests to do it for us on a case by case basis.

untold flameBOT
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@unborn rock

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

  • Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
  • Your platform(s) (Epic, Steam, Android, iOS)
  • Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
  • Your device model (e.g. Google Pixel 7, iPhone 13)
  • Any reproduction steps for your issue
  • Any screenshots or videos
unborn rock
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Player ID: Grenadier#40243
Platform(s): Steam, Android, occasionally Epic
OS: Windows 10, Android 11
Reproduce: App has never allowed updates to the Cross Connect email.