Royal Merchant purchase | Shop Titans | Page 1

supple latch Oct 24, 2023, 4:11 PM

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Hi i purchased the royal merchant yesterday but ive not received the benefits. I’ve looked under my Apple subscriptions and it’s active and paid for, I contacted support through the game but ive had no response so I’m not sure what else I’m supposed to do. Any help would be appreciated thanks

broken gullBOT Oct 24, 2023, 4:11 PM

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@supple latch

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
Your platform(s) (Epic, Steam, Android, iOS)
Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
Your device model (e.g. Google Pixel 7, iPhone 13)
Any reproduction steps for your issue
Any screenshots or videos

fathom prairie Oct 24, 2023, 4:15 PM

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How long ago did you contact support?

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We aim for a response time of 24 hours Mon-Fri, which (if you filed the ticket on mobile) the bot should have mentioned when you first reached out

supple latch Oct 24, 2023, 4:52 PM

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Hi I’ve been contacted in game and I have been told to wait a little longer to see how it pans out

supple latch Oct 25, 2023, 5:27 PM

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It’s been 30+ hours and still no royal merchant :(

#Royal Merchant purchase