#Purchased Royal Merchant but not getting the benefits

4 messages · Page 1 of 1 (latest)

zenith roseBOT
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@twin iris

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

  • Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
  • Your platform(s) (Epic, Steam, Android, iOS)
  • Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
  • Your device model (e.g. Google Pixel 7, iPhone 13)
  • Any reproduction steps for your issue
  • Any screenshots or videos
normal spear
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If Royal Merchant doesn't initiate for you after 24hrs from purchase, it's recommended that you reach out to support to get the process started of getting it activated. If protocol hasn't changed, they usually ask for the purchase receipt, usually found within the email your platform is tied to.

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?support

foggy horizonBOT
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Use the in-game "Contact Us" button found in the Settings menu or our official support site.