#Friend lost account, need help

8 messages · Page 1 of 1 (latest)

weak bayBOT
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@upper wharf

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

  • Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
  • Your platform(s) (Epic, Steam, Android, iOS)
  • Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
  • Your device model (e.g. Google Pixel 7, iPhone 13)
  • Any reproduction steps for your issue
  • Any screenshots or videos
blissful wolf
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Oop - answered you in #💬｜general-discussion but let me move it over here

upper wharf
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sorry lol thought this was more fitting

blissful wolf
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Sounds like your friend just hooked it up in reverse. Support can fix that for them, yeah

They'll need to reach out, let us know both accounts' names and #12345s, and they'll have to include a screenshot of one of their purchase receipts if they've made any real-money purchases as proof of account ownership

Once we have that, it's just a quick cut/paste on our end

upper wharf
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Okay he hasn’t made any real purchases though

blissful wolf
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Then no need to worry about the receipt at all

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Just a ticket letting us know what happened and including both names and #12345s so we can find the accounts to cut/paste the IDs

upper wharf
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Okay thanks thats a big help