my purchase is not activating | Shop Titans | Page 1

void burrow Jul 31, 2023, 11:58 PM

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I bought the monthly pass and it doesn't show up as active

carmine garnetBOT Jul 31, 2023, 11:58 PM

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@void burrow

[This is an automated bot response]

Thanks for posting your bug or issue!

Please make sure you have included as much of the information mentioned below as possible regardless of how minor you may think your issue is. This information will help us greatly in investigating and will cut down on unnecessary back-and-forth discussions.

Your full Player ID (PlayerName#12345) which can be found on your profile card below your username
Your platform(s) (Epic, Steam, Android, iOS)
Your operating system and system version (e.g. Windows 11, Android 13, iOS 16)
Your device model (e.g. Google Pixel 7, iPhone 13)
Any reproduction steps for your issue
Any screenshots or videos

void burrow Aug 1, 2023, 12:00 AM

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ID SouzaPro #74634

sharp path Aug 1, 2023, 12:01 AM

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How long has it been since you bought it?

void burrow Aug 1, 2023, 12:01 AM

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bought yesterday

sharp path Aug 1, 2023, 12:02 AM

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If it has been more than 24 hours open a ticket and explain the situation

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?support

abstract mesaBOT Aug 1, 2023, 12:02 AM

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Use the in-game "Contact Us" button found in the Settings menu or our official support site.

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Official Shop Titans Support

Submit an official support ticket directly to Kabam Montreal by using this contact form.

void burrow Aug 1, 2023, 12:02 AM

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ok

dense spruce Aug 1, 2023, 1:03 AM

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Took a quick look at the account, purchase hasn't validated it looks like

#my purchase is not activating