unofficial-troubleshooting

[fleet turret]

oh welp ill turn it off then ty for heads up

[late vapor]

Hm, gonna try to uninstall the redistributable that got installed with the update to div2 earlier.. see if that can knock it into shape

Probably gonna break something horridly, but meh!

[modern sandal]

Anyone know why my skills arent staying active and get reset with 15 second cooldown

[gentle tide]

i have no idea about the runtime errors eddi sorry

[rancid coral]

I need help, ill be in the game for about 5 mints then i get this... You have been disconnected from tom Clancy's the division 2 servers - DELTA-03. way am i getting this?

[gentle tide]

what keyboard do u have dansku

[mint robin]

ok soooo i changed nothing and now its telling me about another problem....

[modern sandal]

huh

cherry red mechanical with ps/2 connection

[native turret]

What's the problem now?

[mint robin]

https://imgur.com/XKfsouO

[native turret]

dwm is the Windows Desktop Manager wtf

[lofty heart]

Is anyone else getting repeating opening sounds from when you loot? I've noticed a couple of times that the looting noise seems to keep happening

[gentle tide]

poor jmk

[mint robin]

im completely lost at this point

[native turret]

Reduce your quality settings

[gentle tide]

how much ram u got

[mint robin]

8gb and everything is turned down to the lowest

[late vapor]

It's fine killahsin. Uninstalled the package that was kicking back the error now, and doing a verification of game files now.

[gentle tide]

how much hard drive space is free on your C drive

[late vapor]

So, I'll try to figure it out. If not, I'll just wait till enough people complain about it, and play solo till that 😄

[mint robin]

i just bought another 8gb so ill have 16gb
in total tmr but i doubt this is the issue

and i have 200gb of space free

[whole nymph]

still didnt work killahsin

[gentle tide]

power down your machine unplug the sob to do a static dump of your ram and see if u get the memory allocation error again. thats pretty wild

dee idk than buddy

[mint robin]

ok

[gentle tide]

apparently your internet doesnt like ubisofts servers

[whole nymph]

😦

[gentle tide]

or vice versa

you said u disabled your firewall completely right to try and it still was disco'ing you?

[lapis yarrow]

Hey guys, i bought divison 2 over uplay, but the game is not in my library and my order history is empty aswell. Didnt get a mail either on my purchase, anyone know what to do ? :X

[late vapor]

Restarted your uplay?

[lapis yarrow]

I did that too, still nothing

[late vapor]

How long ago are we talking?

[lapis yarrow]

20-30 mins now

[thick spoke]

I'm sorry is there MODERATOR can help me out something ? is come purchase problem

[echo crow]

Why does this game stutter so much

[brave obsidian]

I have a sound Problem, when i use Logitech Headset i got no Sound lol.

[floral cliff]

i need help i tryd to launch divison 2 on epic games and then i uninstald it and the same error pops up : EU-FA-0 https://gyazo.com/01b4337036afacec1367544934e31a94

[echo crow]

Game installed on a SSD, i5 7500, 1060 6gb 16gb RAM and I get constant stuttering when aiming etc

[rancid coral]

i keep getting Delta-03 i cant even play.

[vagrant locust]

same delta-3 error after 10mins playing

[upbeat fossil]

@rancid coral same here its unplayable

[hearty charm]

@brave obsidian known issue there a sticky on their forum about it but short version is kill the Logitech software

[brave obsidian]

@hearty charm Thanks can you send me the Link?

[lofty heart]

https://www.reddit.com/r/thedivision/comments/azu0hc/fix_for_no_sound_for_those_with_logitech/ @brave obsidian

[obtuse estuary]

I keep getting the MIKE-01 error

[soft talon]

im getting the EU-FA-0 error when I try to even purchase the game on the Epic Games Launcher

[obtuse estuary]

same

[brave obsidian]

@lofty heart thanks you!

[obtuse estuary]

i keep getting the mike 0-1 error

pls help

[mint robin]

@gentle tide nope it didnt work

game wont even stay open for 10 secs

[soft talon]

what should i get for lunch

while I wait for them to fix the fucking game

[obtuse estuary]

i dont know

this is fucking annoying

[native forge]

DELTA 03 three days

[soft talon]

subway or panda express

[obtuse estuary]

subway

[soft talon]

or mcdonalds

[mint robin]

panda

[soft talon]

i work there so i can a discount

[mint robin]

but look at this it gives me a new error code every time?! https://imgur.com/lbyuBva

[tardy siren]

Whoa that one

Can you send me the launcher_log.txt file?

I might help investigate that

[mint robin]

ok

[rancid coral]

yep keep getting delta-03. spent over 100$ for this game and i get this crap lol.

[echo crow]

feelsbad

why did you buy the gold edition lol comestics only really and 7 day access to free content

[odd harness]

season pass year 1

[echo crow]

yeah thats free

you just got access to it 7 days early

[obtuse estuary]

i have no clue why i am getting the mike -01 error

[echo crow]

lol?? 3 days early before today.

Its 7 days for future content.

[obtuse estuary]

please help

[native turret]

Wtf Uplay crashes now?

[whole nymph]

i got Delta 4 and cant go to customize character screen

nice game XD all games i can access just not this one

[warm raft]

Anyone got a fix for Charlie03?

[echo crow]

not sure why so many people are getting errors works fine for me omegalul

[low elbow]

anyone got a fix for having 5000 ping on fiber optic?

[warm raft]

I know its annoying especially since the beta worked great for me

[obtuse estuary]

anyone have a fix for MIKE 0-1

[outer badger]

is the game supposed to be always windowed like d1?

[winter ibex]

anyone get random crashes while playing the game?

[native turret]

Not unless you launch the game while another window is focused

[frozen magnet]

Is anyone else having trouble with skills not working on Xbox? I put out the turret for example but it immediately disappears and goes on a 15sec cool down.

I have tried reloading the game but that didn’t fix it.

[obtuse estuary]

Can someone help with the mike0-1 error code

[lofty heart]

I cant be the only person on PC thats having issues going fullscreen, right? If I play in anything other than windowed the entire window freezes and I have to close my game

[native turret]

@frozen magnet some people have been experiencing with that issue too, with cooldowns spanning full duration

@lofty heart any screen overlays enabled? Like Discord overlay?

[lofty heart]

I haven't checked actually, lemme try that. good idea

[frozen magnet]

Hmm, this game is kinda tough without the ability to use skills...

Shield sees to work for me though

[obtuse estuary]

its kinda tough without the abbility to play the game

Can someone help with the mike0-1 error code

[lofty heart]

lol wtf that worked @native turret thanks man, cant believe I didnt think of that before

[obtuse estuary]

can anybody help me

[lofty heart]

what platform are you on @obtuse estuary

[obtuse estuary]

PC

[lofty heart]

try turning off your firewall maybe?

[obtuse estuary]

its allready off

[lofty heart]

the code has to do with connecting to game servers

[native turret]

No worries, @lofty heart, for the record what did you disable in case someone else needs to in the future

[lofty heart]

I just went into the discord overlay settings and turned it off completely

[obtuse estuary]

thanks for trying

[lofty heart]

@obtuse estuary https://support.ubi.com/en-US/Faqs/000038816

try some of the stuff there

[native turret]

Nice one

[obtuse estuary]

thanks

[radiant elk]

Nice, gamecrash at the bossfight of Potomac Event Center and the mission got reset FFS...

[warm raft]

Still getting a crash Charlie03 on my 3rd verify file attempt

any ideas?

of course would get one of the error codes that is not listed in the faq

[outer badger]

My game just froze once i made a character, is that supposed to happen?

[frozen magnet]

I did a hard reset on my Xbox and now my skills work again.

[whole nymph]

ok i got in wtf just keep trying XD

servers a mess i think

[native turret]

So it does look like NA is having a bit of an issue

[verbal latch]

any1 know why the sound spark constantly and dialog sounds like robots? tried reinstall and all ingame setting i can think of

[shadow zenith]

Uhm division 2 on my PS4 is not loading any items

[shadow summit]

hi guys i need you help. i have every few minuts an Delta 3 error. on Thuesday it works perfectly. What can i do ? (PC)

[native turret]

@shadow summit NA?

[whole nymph]

might be some providers have issue connecting the game

[native turret]

@verbal latch what's your audio settings? Mix type I mean

[spare spoke]

Can someone explain me how i can get german voices in cutscenes?

[verbal latch]

what does mix type mean?

[spare spoke]

in english everything works fine :(

[native turret]

Go into Settings -> Audio -> Mix Type

[spare spoke]

Ingame?

[rich junco]

I've been trying to play this game for two days now and can only get 10 or so minutes in before it crashes to the desktop, and has a screen that wants me to send crash stats to ubisoft. Is there anything out yet or things to try fix wise?

[copper locust]

Cannot find any way to link my UPlay account to my Epic Games account to download Division 2 on PC that I just bought. Help?

[lofty heart]

you tried turning off dx12 mode? @rich junco

[rich junco]

yea, just running dx11

[verbal latch]

@native turret headphones, but tried them all

also tired multible headphones and its the same for all

[native turret]

Hmmm I had a hunch changing them would work but apparently not

[cold ginkgo]

LOGITECH headphones are causing audio cut offs - try to disable all devices and programs from logitech

[verbal latch]

i use steelseries siberia 800

[native turret]

Ah you have special headphones :)

[rancid coral]

any one getting delta-3 errors?

[lofty heart]

are those the wireless ones?

[native turret]

I just use the good ol' 3.5mm

[verbal latch]

@lofty heart yes, but ive tired other aswell byt same problem

[lofty heart]

hmmm weird

[verbal latch]

cut scenes and bullet sound is fine, but all the sound from runing, jumping, dialog, music is fucked

[lofty heart]

i had issues with sound in the beta where most of it wouldnt play

[copper locust]

Just bought Division 2 via UPlay. Order email says the game should be listed in My Games to DL but it's not. Checked my Epic account and there's no option to link my UPlay account. Checked my UPlay account and there's no option to link my Epic account. WTF? I just want to DL the game I paid for.

[lofty heart]

if you bought it on uplay then it will be on uplay

[copper locust]

It's not.

[slim field]

After the last patch my game is crash simulator now can't go one mission without 2-3 crashes whats up with it?

[spare spoke]

So everyone who have Problems with their Language in Cutscenes. This is how i fixed my Issue:

1. In Windows Set ur Audio Device that u are using to Default
2. Reset all Preferences that u have in the ingame Settings,
3. Reboot or Restart the Game
4. Enjoy <3

[lofty heart]

restart the launcher

[copper locust]

I have.

[lofty heart]

you sure the payment went through?

[verbal latch]

does uplay have any kind of live chat support?

[echo crow]

Does anyone know the most CPU intensive settings for this game?

[copper locust]

Yes, and I have an order confirmation email saying the game is in my "Games" section of the Uplay PC app.

[native turret]

Why do you need your Epic Games account? You said you bought it via Uplay

[copper locust]

The game isn't in my Uplay directory and I remember reading before launch it was going to be exclusive to the Epic Store. I'm jsut trying anything that I can to find the game I bought.

[lofty heart]

nah its not exclusive its on the uplay store too

idk why it wouldnt be showing up though

[copper locust]

Okay. I'll keep looking on forums/reddit I guess. Thanks for your help, all.

[native turret]

Yeah it's definitely not an Epic Store exclusive, it's on Uplay too

[lofty heart]

which is hopefully where everyone here on PC bought it.....

[native turret]

I would try logging in and out but that's just based on faith now

[lofty heart]

ok does any one know why after burner is not working in this game? ive set a toggle key bind. i have an msi 980ti gpu. this program works fine in other games. is there a certain setting i need to use?

afterburner is working fine for me

hmmm ill keep digging

[native turret]

Btw @copper locust try access https://club.ubisoft.com/en-GB/games and see if TD2 is there?

[lofty heart]

thank you..

[native turret]

Ubisoft Club should show all games you own, without the client

[outer badger]

is there a way to fix the 0 audio

[warm raft]

Just posting that I’m in now and playing after a Charlie03 error. I verified my files 3 times in a row and it finally worked, that was 3 times in a row without attempting to launch mind you!

[outer badger]

my game is only playing audio when im alt tabbed

[gritty crag]

@outer badger Task manager-logitech sorroundsound system task-end it! If you have audio troubles with logitech equipment

[outer badger]

thanks!!

[shadow summit]

Is there anything I can do against Delta 03?

[native turret]

Just keep retrying?

[shadow summit]

every few minuts 2-3 an error 😦

[native turret]

:(

[hidden valley]

Hey i got problem when i start the game i got fps drops to 6fps System: i5 8600k Gtx 1060 6gb anyone know something to do?

[native turret]

How much RAM?

[hidden valley]

16gb ddr4

[native turret]

Interesting

Check that there's no overlay enabled and try again

Also what's your CPU/GPU usage when the FPS drops?

[hidden valley]

i played the beta on ultra and now i cant play the released game on low 😄 its a bit sad^^

[shadow summit]

cpu 15% and gpu 10%

when error come than cpu 100%

[native turret]

Hmm

Doesn't really sound healthy, not sure what's going wrong

[north frost]

My games audio sounds really bad. All the shooting sounds super quiet, except for my own gun. I recorded a video of it: https://streamable.com/jv28l

Anyone know of a fix?

[hasty dune]

So spent 2 hours in "support" for TD2 on ubisoft website. Their answer after spending $128.39 was to wait 24 hours and if i still have no access to game download, request a refund that may take 7-10 business days and try the purchase again. Any actual help here?

[grim slate]

right click on the sound on the task bar then select sounds > playback > choose the audio device you use then right click on it then prosperities > advanced > set on DVD quality [ it worked for me ]

[hidden valley]

i checked my cpu usage is 20% and gpu i got no software for it doesnt know where i can see it...

[hasty dune]

gpu should be shown in system alongside cpu

[hidden valley]

okay i found my problem

[native turret]

@smoky lotus check Windows Update again

[viral otter]

@hidden valley what is your problem? i'm having constant FPS issues though benchmark says there shouldn't be any drops

[hidden valley]

can anyone tell me how i switch my gpus? because it runs with the intern cpu and not my gtx...

[unborn cove]

hey im not sure im in the right place but, i just bought the game today and downloaded it no problem, i start it up, the seizure text pops up and all the toehr stuff untill i get to the connection step, i says connecting to tom clancys the divions 2 servers, and then crashes, i would be happy to any information like, am i the only one, of maybe even a fix if such a thing excist atm. i've tried all the beta crash fixes but with no result at all.

[hidden valley]

my system tells me that intel uhd graphics ... is active not my gtx 1060

[hasty dune]

depends if the game isnt running while youre looking it shouldnt use your gtx

[hidden valley]

where can i change it?

[viral otter]

ahhh so your onboard is overriding your card, that's weird they're supposed to turn off if there's a card

[native turret]

@hidden valley DM?

[hasty dune]

mine switches to gtx only when needed, should do that as soon as it use something like a game

[zinc pagoda]

Honestly take you graphics card out and put it back in, and boot up again. worked for me one time.

[viral otter]

@hidden valley check it again when it's running the game

[brittle latch]

Since the KB4489899 windows update game is constantly crashing, anyone got the same issue ?

[hasty dune]

if i could even get it to download i'd give you a valued response @brittle latch

[strong mauve]

Guys my game runs OK for 30 min or so then the fps starts to drop to 1. Does anyone have a fix?

[unborn cove]

hey im just gonna try again, i just bought the game today and downloaded it no problem, i start it up, the seizure text pops up and all the toehr stuff untill i get to the connection step, i says connecting to tom clancys the divions 2 servers, and then crashes, i would be happy to any information like, am i the only one, of maybe even a fix if such a thing excist atm. i've tried all the beta crash fixes but with no result at all.

[native turret]

@brittle latch that update should've fixed the gaming issues lol

In that case you could try uninstall and see if it still crashes

[brittle latch]

well ... not for me lol

yesterday I played all day long without a single crash (windows updated when i stopped my pc) since then, unplayable

@native turret yup, I'll try that

[native turret]

Good luck

[lofty heart]

Any1 here got Kicked to Deskop every 30-45 min?

[brittle latch]

I'll keep you posted if it works

[unborn cove]

hey im not sure im in the right place but, i just bought the game today and downloaded it no problem, i start it up, the seizure text pops up and all the toehr stuff untill i get to the connection step, i says connecting to tom clancys the divions 2 servers, and then crashes, i would be happy to any information like, am i the only one, of maybe even a fix if such a thing excist atm. i've tried all the beta crash fixes but with no result at all.

[wet echo]

Anyone else having issue with the Southwest contaminated zone?

[strong mauve]

No fps issue fix? :(

[zinc pagoda]

Try turning off DX12 render in settings it might help. @wet echo

[wet echo]

@zinc pagoda It's not DirectX 12 issue. It's a game bug. I'm not using DX12 😃

Going up in the elevator ends up in me becoming stuck in the elevator.

https://www.youtube.com/watch?v=gAI5Uh3gtx4

[nocturne stream]

anyone got crash with party matchmaking?

[unborn cove]

how often can i ask my question without it being "spam"`?

[native turret]

@unborn cove crashes like Windows Error Reporting crashes or just black screen/insta-quit?

[lofty heart]

Game still crashing with dx11

[unborn cove]

@native turret instaquit i think with a uplay crashreport request

at the connection screen

[spare spoke]

i cant even activate DX12.. everytime i restart the game after activating it, it is on DX11 again... Im on Windows 10 64 Bit Pro and using an RX590

[thin burrow]

Are you hitting the Apply button at the bottom?

[spare spoke]

yeah of course, checked twice :D

[thin burrow]

okay, cause I was trying to turn it off and forgot to do that part. 😄

[native turret]

@spare spoke you can modify the settings through the .cfg if you want

[spare spoke]

What path are the .cfg?

[native turret]

C:\Users\<user>\Documents\My Games\Tom Clancy's The Division 2 where <user> is your user profile name

[spare spoke]

Thanks, i have to hurry up. Server maintenance in 27 minutes >.<

[native turret]

The config file is state.cfg, set dx12 = true,

[lofty heart]

what time for the mainternance?

[unborn cove]

@[PC/UK] Suhosin instaquit i think with a uplay crashreport request
at the connection screen

[native turret]

Oh I think Ubi mods/support might need to look at that

I wouldn't advise pinging them though lol

[lofty heart]

hi

[hasty dune]

"support"

[mystic salmon]

Whats with all the crashes ffs

[spare spoke]

i guess i have to make the state.cfg to read only?

[unborn cove]

@native turret what does pinging them mean? i dont wanna do something to upset them 😄

[lofty heart]

why the start screen wont open

i mean the game dose

[native turret]

Oh just don't @ them

[lofty heart]

start

[blissful sleet]

To those who bought this game through epic store. Do you launch through epic store or just uplay? Also even though I installed it through epic, why is epic store keeping the installation files still?

[hasty dune]

@ the s*** out of 'em

[native turret]

I think it's like how Steam distributes Rainbow Six Seige

They distribute on Steam but it requires Uplay to play

[unborn cove]

so i shouldn't try to get a hold on them from here?

[blissful sleet]

@native turret using steam you simply download the game and it starts from uplay, that is how siege operates. But for this game, after you download the game on epic, there is seperate installation on uplay. After the installation ,you still have the downloaded installer epic store downloaded. So it takes double the size

[spare spoke]

@native turret omg u are my hero of the day, it actually works i send u a BIG FUQQING THX from Germany ❤ ❤ ❤

[devout zodiac]

my game sound keeps stopping and then my game freezes, happen to anyone else?

[blissful sleet]

@devout zodiac same

[native turret]

No worries enjoy :D @spare spoke

[spare spoke]

Oh yes sir, i will :D

[native turret]

@blissful sleet well that's odd, an inefficient af

[blissful sleet]

I know @native turret

[cloud ether]

Hello everybody
I have a sound problem .. I hear no steps and the ISSAC in the missions ebenfals not reload the weapon is also not hearable .. shots and battle sounds but already ... can anyone help me?

[blissful sleet]

Sound has been a big issue for this game

[devout zodiac]

I dont care too much about the sound, it's just when i'm in a fight and my entire game just freezes for around 15 seconds is when i get really frustrated.

[spare spoke]

So everyone who have Problems with their Language in Cutscenes. This is how i fixed my Problem:

1. In Windows Set ur Audio Device that u are using to Default
2. Reset all Preferences that u have in the ingame Settings,
3. Reboot or Restart the Game
4. Enjoy <3

Try this, this worked 4 me ^^

wtf... how smooth does the game run with DX12 😍

[brittle latch]

Uninstalling the last Windows update worked so far, no game crash since 🤞🏻

[inland marten]

@brittle latch can you give the ID for that update please

[teal sable]

anyone found a way to solve the crashes

[native turret]

@brittle latch good job man, let's hope Windows puts out a patch for it's patch lol

[frozen veldt]

dse0wwwwwwwwwwwwwwwwdpff

[teal sable]

i crash like a dunkey every time i play strong holds and when i am with a group

[brittle latch]

@inland marten KB4489899

uninstalled this one and so far so good

[inland marten]

@brittle latch thanks

[brittle latch]

Yw

[upbeat mural]

got a big problem guys i wanna play the game but after about 2min it just crashes can someone help me?

[inland marten]

@upbeat mural can you give some system specs, and also are you running logitech software?

[topaz jewel]

hey guys i have sound sound problem. I hear the voice ingame but not from the speaker who gives me the mission details or something and my own food steps etc. and also the charactar voice. Can anyone help me please ?

[brittle latch]

@upbeat mural Did you updated Windows recently ?

[thin burrow]

@topaz jewel Try disabling DX 12 renderer.

[light plinth]

I is happening to me from time to time @upbeat mural. And I was having sound issues too... solved using onboard soundcard instead of Logitech one.

[upbeat mural]

so i have an ryzen 7 2700X prozessor, a amd rx580 graficcard, 16gb ram, the msi x470 gaming pro mainboard and yeah im running an logitech software for my mouse and my headset

[inland marten]

@upbeat mural are you confident in going in and shutting down services on your computer?

[topaz jewel]

@thin burrow I dont have that activated

[crude sun]

so i tried everything i could think of, but i cant get my Capotil Pack ingame?

[dire vector]

Anyone can confirm that the arm patch for Odyssey is bugged? cuz its not showing up ingame for me

[thin burrow]

roj.

[empty spire]

Guys, is the Apparel Cache Key Ubisoft Reward available for you in the Ubi Club?

[upbeat mural]

@Dgtlreaper no not really i restart my pc an look what i can do

[candid idol]

@dire vector Yes its bugged.

[upbeat mural]

@inland marten i make now an windows update an look whats happening next

[opal sparrow]

I'm getting a lot of PC wide freezes on my ryzen 5 2600 and RTX 2060, the game is pretty good.

[dire vector]

@candid idol oke cool, thanks.

[candid idol]

also tigerstripe camo and bunch of other items missing if u even acquire

[thin burrow]

@opal sparrow Same specs, same problems.

[neat moon]

Does any one have a problem with blue gloves, saying that you have an Empty mod slot, but you have no mods to put in?

[opal sparrow]

Ususally freezes if I move my mouse too fast or do anything tbh

[crude sun]

look at your cpu usage @opal sparrow

might be a bit to high

then lower some settings and up your mouse smoothing, worked for me

[marsh oak]

I get inconsistent lag spikes in fps in Div 2. Not sure what's causing it. I7-5820k, 32gbs of ram, GTX 1080ti Aorus xtreme edition. Open to settings recommendations too

[opal sparrow]

Yeah definitely must be my CPU plus I can never force close the game for some reason :/

[spare spoke]

fuuuuuqq i was at the end of a mission and then BAM!!! Server shutdown >.<

[unborn mica]

well

[crude sun]

yh if its your cpu up the mouse smoothing and turn down a few settings

[halcyon nova]

Can someone help ? Still catching Mike 01 error

[crude sun]

and put max fps on

[viral otter]

my connection is apparently complete garbage over 100ms higher then it should be. 347ms with a ping booster. It should be around 220ms

[crude sun]

custom it to what your pc says, im ok with this

[opal sparrow]

Lowering settings in 2019? 😢

[native turret]

@viral otter what region?

[viral otter]

Australia

[weary rose]

when I open the division 2 in full screen my monitor gets a purple color to it and if I go to windowed that is fixed but it's then like I have a film over the screen so it looks blurry I have a Samsung monitor and a RTX 2080 GPU

[crude sun]

@opal sparrow yap

[viral otter]

it should be around 220ms-260ms

[latent ingot]

what settings can I change to specifically reduce cpu useage ?

[halcyon nova]

Может кто-нибудь помочь ? До сих пор ловлю ошибку mike 01 перепробовал всё , что можно было

[native turret]

Oh god, I don't know if there's a dedicated server for that region

[crude sun]

well what i did was change the unlimited fps to a 60-70 fps max @latent ingot

[halcyon nova]

Can someone help ? Still catching a bug mike 01 tried everything that could be

[viral otter]

it should be NA for Australia usually always is

Europe though, EU connections are usually around 320ms - 360ms so I might be getting connected to the wrong region

[latent ingot]

@crude sun tried that, not lowered enough 😦

[crude sun]

vsync?

[latent ingot]

tried that lol

[crude sun]

then overall graphics settings

[fierce juniper]

well. someone from EU here?

[native turret]

Yes hello

[crude sun]

yh

[fierce juniper]

any server trouble?

[native turret]

Soon I won't be in the EU :(

[fierce juniper]

waitinglist 23k

[native turret]

#server-status #server-status #server-status

There's gonna be a fat queue when it comes back online

[opal sparrow]

Is the game not stable or something? (Just wondering)

[warm raft]

I think they might be updating or something Mike01 here

[autumn kelp]

Yes they are restarting the servers

[dense relic]

Hey folks, just asking here but anyone having massive stuttering while playing. 1st 1hour is fine but after, jeez I switch to Daftpunk mode

[viral otter]

yeah there seems to be a lot of stuttering issues going on, its rampant with my game but that might be lag related got a very poor connection for what it should be

[dense relic]

Yeah, I see a lot of threads about stuttering, whether on Reddit or in other forums. Some are talking about "memory leak" issue. It's weird when I set everything to minimum that I still experience stuttering. Even Tetris is running better ^^

[opal sparrow]

Omg

[marsh oak]

Not surprised to be honest

[fluid valve]

Any news on the "no sound" issue?

[thin burrow]

Disable Logitech Surround if you're running a Logitech software. @fluid valve

[fluid valve]

I am not using any logitech

[opal sparrow]

Yeah I’ll play this game next week, literally walking and my PC freezes. Still a great game tho

[lofty heart]

DISCORD and DIVISION 2 ... so even they have an official discord server here and also NGON, it CRASHES , when we (3 people) use discord overlay and Division 2 . Is there any trick that it works ?

[waxen bramble]

anyone else not having reload audio?

[fluid valve]

reload audio? do you mean you have no sound?

[waxen bramble]

yeah no sound when reloading

[native turret]

Just don't use overlay lol

[signal lance]

i cant hear sounds

[dense relic]

The game is not working great with Discord. The audio is getting mixed and sometimes you don't even hear the others (no overlay used)

[fluid valve]

oh..I dont have sound at all when I am the one controlling the character...so the game is useless for me so far

[blissful lagoon]

No sounds, any fix?

[formal sage]

anyone has any fix/workaround for Henry Hayes (unable to talk to him) settlement mission?

[blissful lagoon]

everyone is having the same problem

[viral otter]

I prob won’t be playing today I’m going to be busy for most of it but hopefully they fix it soon

[formal sage]

I am hesitant to play the game, this bugged quest hindering my progress :/

[blissful lagoon]

Same, having no sound ruins the game

[formal sage]

ah, that's worse 😃 ^^

[blissful lagoon]

i can get sound to work on base desktop speakers but not my GAMING HEADPHONES

[formal sage]

what heaphones brand?

[gritty ravine]

if you are using logitec speakers/headphones and have their old software installed you should be able to fix the sound problems by uninstalling said software and downloading their new one called "logitec g hub"

[formal sage]

^^ what he said

[blissful lagoon]

thank you thats the first different fix someone has given me

[gritty ravine]

allso change audio output to something else then your headset

[formal sage]

@blissful lagoon it worked for me

[blissful lagoon]

Ill try now

[formal sage]

now that damn Henry Hayes person...

[gritty ravine]

the new software fixed my audio but i still had some stutters and changing the audio output ingame fixed the stutters

[lofty heart]

So, can someone explain just what the Crafting Material perk is supposed to do exactly? I bought 1 and 2, and I'm supposed to have 250 slots. This is totally not the case. My white/green/blue is at 300/200/150. Am I missing something important?

[stray oracle]

anyone know why I have no audio and my game keeps freezing after 3 steps

[hearty charm]

If you are having freezing issues/crashing issues. First make sure you have game ready drivers. Second close third party overlays especially discord. Third close any third party audio application.(Logitech gaming software is a big problem) I run fine with dobly Atmos if you are desperate to have better sound. Finally do not use DX12 it is completely borked

[whole nymph]

after restart i got delta 4 error again

nice game

[gritty ravine]

@stray oracle if you got logitec headset read my comment a few lines up

my game was unplayble before i installed the new logitec software

[stray oracle]

@gritty ravine I do thanks

[blissful lagoon]

@gritty ravine How did you fix the horrible sound quality after downloading new logitech software

[queen merlin]

Did anyone see a note about when they expect to roll out the world tier patch that was delayed from yesterday?

[blissful lagoon]

it should be happening within the hour, all servers go down in 24 mins

[queen merlin]

oh great, thanks. Where did you see that notice?

[hearty charm]

It is just a restart. Doesn't say to apply patch

[viscid zinc]

Still no fix for Castle Settlement?

[deep thicket]

what fix? its not meant to be empty? 😄

[zinc heron]

Is the heal drone still causing disconnects?

[hearty charm]

What do you mean for the castle settlement...it suppose to be empty

[viscid zinc]

he cant access basement in castle so main story mission dont progress.... its stuck... lvl 30 and cant continue the story to get special weapon

[hearty charm]

Yeah that patch got postponed

[gritty ravine]

@blissful lagoon cant say anything about the quality but atleast the sound isn't choppy or non existent

[blissful lagoon]

oof, we need a fix for this shit

[queen merlin]

yeah ive been stuck on WT3 for 3 days now

[thin burrow]

Withdrawn, found the G-Hub answer.

[queen merlin]

doesnt really matter in the long run cuz we are going to replace everything when Tidal is released

[dreamy rover]

Does anyone here have fix for audio? i hear only left and right and front and back are almost deff?

[thorny jolt]

https://www.reddit.com/r/thedivision/comments/aztqrf/no_sound_in_game_and_freezing/

i have sound now but no voices

[zinc heron]

@thorny jolt If you're using Logitech, try disabling 'Logitech Surround Service' in task manager

[thorny jolt]

i did it not running

but still the same

[acoustic lagoon]

Any news about the Heyes bug? Sort of in limbo here

[deep thicket]

hey guys, i bought this weapon skin on the shop and i was able to apply it to some weapons some time ago but now its not possible anymore... anyone experienced something similar?

i thought it might have a certain amount of uses, but in the shop it just says i own this thing already, so i guess its a bug?

[languid hazel]

Seems my "Sidearms Shooter" weekly challenge isn't counting?

I played the first few missions only doing kills w/ my sidearm, and it still shows 0 (Yes, I accepted it)

[whole karma]

hi. i have problems with start the game. its on pc. i start the game. and it`s not in fullscreen. and it throws me out and crashes. what should I do ?

[viscid zinc]

LOL i just got a new game breaking bug

I cant aim, shoot or loot anything, and I cant click on esc to enter menus to relog

[earnest osprey]

Someone have some fps drop issues since the last patch?

I have some crash too😕

[whole karma]

this crash is happening always. would not go fullscreen

[native turret]

@languid hazel same here

[worldly flame]

@whole karma I am having the same problem. I opened it through Geforce first and it worked. Tried again and I had the crash several times. Then I closed down MSI afterburner and it opened. Not sure whether this helped or it wAS JUST A FLUKE THAT IT STARTED WITHOUT CRASHING

[earnest osprey]

@worldly flame Same

[whole karma]

@worldly flame i dont have msi hardware 😦

[native turret]

Is anyone on club challenges having FPS issues

[lofty heart]

Anyone having lots of frame stuttering UNLESS holding down the right click/scope button? happens everywhere when panning the camera UNLESS you hold down the mouse right click, and im running NVIDIAs recommended settings on a Ryzen 2700x 16gb ram, and EVGA 1080 TI FTW3, nothing overclocked

[normal agate]

are you guys running dx11 or dx12?

[native turret]

Getting like 15 FPS

[earnest osprey]

Turn off all backup application

[lofty heart]

happens even with dropping the settings, even with DX11 or 12

[earnest osprey]

Yeah fps always dropping since the last patch its anoying

[worldly flame]

@whole karma Someone wrote that if you press Alt + Enter to go full screen it worked but not for me. It just crashed but you could try that if you haven't already

[quiet glacier]

make sure the game is the active window and use left alt+enter

it toggles fullscreen and windowed modes

[soft glade]

i was just about to mention the fullscreen crshing lol

[lofty heart]

Not having FPS issues at all, just stuttering -- weird

[earnest osprey]

Maybe the problem is the lastest geforce driver

[quiet glacier]

i already don't use nvidia so that's prolly not it

[whole karma]

aah. new drive

i try that

[quiet glacier]

discord overlay is a strong possibility in my cards

[earnest osprey]

Ive installed it yesterday and its crashing anyway

[soft glade]

so that alt enter thing crashes too 😃

guess im doing windowed mode, interesting since yesterday i was playing fullscreen fine

[earnest osprey]

@soft glade same here

[quiet glacier]

does it quit game with no error?

[whole karma]

coming with crash

[earnest osprey]

Not able to play fullscreen and the game always start in windowed mode

[whole karma]

alt + enter would not work either

correct @earnest osprey

[soft glade]

doing either of the fullscreen methods will make it fullscreen for a second , black out, theen close witha report crash option

[quiet glacier]

delete \Documents\My Games\Tom Clancy's The Division 2 to clear settings and try again

[whole karma]

would that delete savegame ?

[quiet glacier]

no

well yes, but it's saved in cloud ideally

[tardy siren]

Save game is in the uplay folder

And the character is stored online, so cloud saves for this games are minimal things

[quiet glacier]

aye thats wh at i meant\

[tardy siren]

yup 😃

[whole karma]

hmm. nice. that + new nvidia driver

[quiet glacier]

it might be worth noting there's some pretty intense windows updates propagating around now that isnt goingb to help anybody

[earnest osprey]

😂

[granite nacelle]

friend of mine has intense ingame stuttering so we postponed playing this game until ubisoft fixes their game

[lavish totem]

I'm sure this was answered already but the whole iCUE thing where the game takes over the back lighting doesn't work. How do I shut it off. Settings options are off already and it still blacks out my keyboard?

[lofty heart]

if you tell icue to upgrade it works

[quiet glacier]

wow, I have the opposite problem with icue

[lofty flare]

All my friends with 1080/1080ti's have to play in DX11 or stuttering or crashing happens.

[lavish totem]

Ok will try that. Thanks

[languid hazel]

I have a 1080ti and run in DX12 fine

[quiet glacier]

my icue does nothing~!!!

[languid hazel]

just a data point

[lofty heart]

@quiet glacier mine did nothing till i updated it

[quiet glacier]

ah thanks

[earnest osprey]

Did someone tried to contact ubi?

[lofty heart]

need to manually tell it to search for update from corsairs servers

[lavish totem]

Yeah updating now. Thanks

[lofty flare]

maybe in combo with another driver?

[quiet glacier]

i dont think anybody's though tof contacting ubi ever in all of time not once

[earnest osprey]

Hahaha

[languid hazel]

Yeah, all my drivers are updated and on i78700k

[hazy glen]

my daily projects are not reseting, any fix for that?

[quiet glacier]

wait till 4 am

[lofty flare]

don't know, my only problem was with discord overlay. Div1 wouldn't even boot after a discord update a few weeks ago.

[hazy glen]

you mean like the last 2 days? still does not reset them

[lofty flare]

I disable overlay and it's all good now.

[iron plaza]

anyone know whats up with this 10-15sec stuck freeze?

[quiet glacier]

if i didnt already know this game was bug free i'd might suggest that as being a bug

[vapid tide]

I have an issue where all my cpu cores just lock at 100%. I was playing the game just fine this morning this bug just occurred now

[hazy glen]

what kind of troll are you

[lofty flare]

background app?

[vapid tide]

no backgroud exepct steam and uplay

[lofty flare]

bring up task manager and see whats running

[quiet glacier]

also disable discord overlay if you have that enabled

[meager geode]

anyone still getting the mike01 error and any fix?

[vapid tide]

Could the issue just be my ram

I have 8gb only

[cyan sable]

anyone having any problem with recalibration ? nothing happen after i hold f, i hear the sound effect but it still have the old stat

[quiet glacier]

@vapid tide have you tried restarting the pc

[lofty flare]

task manager and resource manager will tell you whats using all the power

[quiet glacier]

i doubt it greatly. if the division is using 100% it will just show that

that will not reproduce anything ideally

[vapid tide]

It shows in task manager that division 2 is taking 100% of the cpu

[lofty flare]

haven't noticed a memory leak

reboot

[quiet glacier]

@lofty heart it's probably not your hardware

i also strongly recommend a reboot

[vapid tide]

Yeah because it just locking to 100% is not normal

Ill reboot now

[lofty flare]

no... 40-50% depending on the cpu/gpu

[quiet glacier]

that could be any number of loops repeating

[lofty flare]

yeah

[spark flame]

anyone have freezes for 1 sec and after that your player run on the one place?

[lofty flare]

ahh, in the private beta, but I attributed it to lag.

[idle crypt]

Guys anyone can help me with the side mission name "WORKSITE COMMUNITY"? I have a disconnect in this and now this mission can't load anymore but visible on the map.

[iron plaza]

no, but I have freeze for arounf 15 sec every one minute

[lofty flare]

sound like you ALL need to reboot

[spark flame]

I just have too powerful pc and these freezes can't be becuase of my hardware

[vapid tide]

@quiet glacier Could msi afterburner stats cause the lag?

[lofty flare]

memory issues generaly have nothing to with hardware, and that's what I think some of this is

[compact plover]

👋 does anybody know how i can switch back to the SHD Armpatch??

[dire vector]

man these crashes, its getting on my nerves

[lofty flare]

main menu under appearance I think

[dire vector]

just killed the bounty, before i can pick up the loot.. crash.. jeeeyy

[lofty flare]

maybe.....

[compact plover]

No. The shd is not there

[neon merlin]

ay..has this happened to anyone? or am i tripping out like crazy https://imgur.com/y4bIzzO

[lofty flare]

image not uploading on an app... yep... all the time

[compact plover]

@neon merlin is the tree floating?

[neon merlin]

no, its like my game minimized into that one little area on my screen

[compact plover]

Ups lol. Maybe you can change the in game graphics settings

[neon merlin]

oh it happened again, apparently just happensin all my cutscenes lol

[lofty flare]

@dire vector Damian Do you use discord overlay?

[quiet glacier]

@vapid tide yes definitely possibile

often time applications with overlays will cause a lock

[hearty charm]

@dire vector if you are using DX12 stop it is borked

[turbid solstice]

Does anyone know how to get the first gamers patch in game?

[dire vector]

@hearty charm i know, never used dx12.. its a weird crash for me.. at random times it just completely shuts down with out error codes or anything.. It's like the game itself pressed alt-f4 lmao

@lofty flare No, not for now..

[lofty heart]

my audio is non existent in game, everything works just fine.

when alt tabbed I receive ingame audio but tabbing back in mutes it all over..

[fringe prism]

maybe someone has an idea to help me. i got this black screen crashing randomly every 10-30 mins. i did everything from everywhere i read troubleshooting tips, yes i disabled every overlay, yes i diabled dx12, i verified my files, i deleted the dll file that cause the anti cheat error for unknown file, i am troubleshooting about 9 hours now i finished please help me

[lofty flare]

It's what mine was doing, no warning and crashing right to the ubi play menu. once I turned off discord overlay... it was fine. are you using any hardware apps for tuning?

[granite nacelle]

@lofty heart if you hvae logitech terminate the surround service logitech pprocess with task manager

[lofty heart]

Hey, i am the only one to have some big freeze in the city ?

[dire vector]

@lofty flare No, no overlays, no apps active.. just game itself nothing else.. Weird part is I had this in alpha and both beta's.. No clue what this is, sometimes I get a crash report option.. but most times its just shutdown without anything.

[lofty flare]

Try different graphics settings, I would venture to guess it's a graphics driver problem.

[dreamy rover]

yeah i could use some help with audio aswell 0 logitech tho

[supple falcon]

GTX 1060 latest drivers DX12=false freezing on char customization. Advices?

[lofty flare]

lose dx12

NVidia hasn't really embraced DX12

[supple falcon]

Anyone else having sound issues with G430?!? No sound on loading screen or during char customization. Just on start logos...

[quiet glacier]

try dx12

[lofty flare]

?

[supple falcon]

@quiet glacier so editing cfg file and setting DX12=TRUE?

[lofty flare]

Yes if really... really want dx12

[quiet glacier]

@supple falcon i'd prefer to do it inside the game and delete anything you manually edited

[lofty flare]

true

[quiet glacier]

dx12 is the way to go if you can reun it lol

if you think it's for performance only, you've never ran in dx12 i think

[lofty heart]

Should i use dx12 with my rx 460 ?

[quiet glacier]

i use dx12 with rx 480 so i dont know what to tell you

[lofty flare]

looks great, I run it and with about 10fps more performance.

[lofty heart]

Because when i activate dx12 my fps is lock at 30

[quiet glacier]

@lofty heart is AMD FRTC or Chilll activating?

[modest barn]

@lofty heart do you use logitech headsets ?

[lofty heart]

Hello

[modest barn]

hi

[lofty flare]

whats up?

[lofty heart]

Nice

@modest barn yes, just reinstalled and terminated the surround sound service gonna try it now

@quiet glacier Yeah and i have the last driver

[modest barn]

@lofty heart k

[quiet glacier]

@lofty heart i'm asking because i want to be sure your drivers aren't locking the framerate are you sure FRTC and chill are disabled for the game?

you can hit alt+r to bring up setings in game maybe but maybe thats a custom bind

[lofty heart]

@quiet glacier I have fps droping how i can fix it pls ?

[supple falcon]

@quiet glacier cant change settings in game, freezing during char customization. DX12= FALSE in cfg file

[wintry mica]

So I made a character and was not even 30 seconds into the game when I got an "easy anti-cheat" error.
Any suggestions on how to fix this? I played the beta just fine.

[lofty heart]

So wait i need to desactivate chill when im in game ?

[quiet glacier]

can't you change settings before creation of character?

[supple falcon]

@quiet glacier where?!? I see just first settings as subtitles etc, no video settings on start

[quiet glacier]

i dont have any dx12 flag in any cfg

i dont have any dx11 either

did you delete all those settings and start the game to rebuild defaults

[supple falcon]

@quiet glacier state.cfg

and I didnt edited them

[quiet glacier]

gotcha.

do you have the alt+enter exclusive

[supple falcon]

my problems are no audio (G430) and freezing on char customization. Cant play.

[lofty heart]

Please help i have big drop of fps

[supple falcon]

@quiet glacier I disconnect window session

[lofty heart]

PSA : If you bought game from epic store download the game to your normal hdd(other then where you want to install the actual game ) as the game will reinstall once you launch uplay

but it still downloads

[quiet glacier]

i dont speak italian i think

[lofty heart]

@supple falcon same here i think it´s a logitech problem or ?

[quiet glacier]

no it's a user created problem

[supple falcon]

@quiet glacier I mean ctrl+al+del and close the window session

[lofty heart]

Please help i have big drop of fps

[naive snow]

i have the logitech 633 same problem...

[quiet glacier]

i feel like you're throwing out of bound parameters at it

[supple falcon]

@naive snow no sound?

[quiet glacier]

the fullscreen/window mode on this game is a bit different than most

[naive snow]

not in game but is at random...

i have to restart the game for it return

[supple falcon]

@naive snow i read faq, suggestion disable surrond support on logitech control panel

[quiet glacier]

you need to delete state.cfg

before you start the game

[supple falcon]

@quiet glacier I will try it

[lofty heart]

i start the game and it dose all the introduction's in the start like normal and then wean its spouse to loud it jest shows me the logo in the back and i can hear the music but can't see the game menu

[quiet glacier]

please deliete the whole folder to be safe

[lofty heart]

can same one help me

[native nimbus]

Hello there, I have an issuewith the Club challenges, they did not count.

[quiet glacier]

@native nimbus common problem no info

[native turret]

^^

[native nimbus]

ok lol thx @quiet glacier

[lofty heart]

dose this happen to athere ppl???

[native turret]

@lofty heart verify game files?

[lofty heart]

i did

[quiet glacier]

i dont speak italian

[lofty heart]

i tyrd evry ting reinstalling the game re login ...

and i can't find any ting like this online

[quiet glacier]

@lofty heart can you try hitting alt+enter while in the game to see if it will change to a window

[supple falcon]

trying verify files...

[lofty heart]

i mean for the division 2 at list ik it happened to ppl in the division but not in 2

[quiet glacier]

if i was you i'd just delete your documents division folder

[dreamy rover]

I had audio problems where i was having only left and right sounds but

Alright i have fix for the audio bullshittery
I activated "Windows Sonic for headphones" in speaker properties that allows me to turn on 7.1 virtual surround sound

[supple falcon]

Logitech sound issues = try to disable surrond support on logitech control panel

[lofty heart]

@supple falcon i did

[quiet glacier]

it seems to be these people are alkready using virtual surround which is too problematic on its own

[stuck fjord]

is they a fps indicator

[supple falcon]

@lofty heart still issues?!? nice...

[lofty heart]

ye

[coral spade]

...Sooo...Uh...Don't have any logitech audio systems or headsets...No audio unless I tab out (Then it's laggy) and my game keeps freezing up. It's uh...It's really getting frustrating. I played this thing for 3 hours last night just fine so I know my system works.

[modest barn]

@stuck fjord yes from the launcher settings

[whole nymph]

guys any fix for constant freezing

[quiet glacier]

why do you need to have logtitech to have crashing/bad performance?

[whole nymph]

like every 30 sec it freeze

[coral spade]

Because I have that audio glitch where you don't get any sound unless you tab out.

[magic cedar]

hey guys, are you having some freeze when in multiplayer ?

[supple falcon]

@whole nymph critical freezing on char customization sigh

[lofty heart]

i have the same @whole nymph

[coral spade]

And everyone keeps pointing to logitech.

[lofty heart]

so... what the hell do i do??? @supple falcon

every 30s in the city i freeze

[quiet glacier]

set your default sound device to be a stereo device

in windows ssound options

and then in uplay

[dreamy rover]

@coral spade u could try my fix that worked for me (im not using logitech either but problem wasnt quite same)
I activated "Windows Sonic for headphones" in speaker properties that allows me to turn on 7.1 virtual surround sound

[supple falcon]

@lofty heart pray. for a patch.

[lofty heart]

XD

[quiet glacier]

pray for someone who can speak italian

[naive snow]

here i'm

[dreamy rover]

pizza

[coral spade]

@dreamy rover I'll give that a shot.

[quiet glacier]

yes but you need to have pc troubleshooting know-how and italian knowledge

[naive snow]

i'm italian...

[quiet glacier]

but you're no pc wiz

which is why you cannot help mr nicshadow

[river shadow]

I have issues with CPU usage that is causing massive frame drops. I'm running everything at Ultra 60fps Vsync 1440p w/ an i7 8700k and a 2080

[quiet glacier]

what happens if you ran it on lower settings

[river shadow]

I tried bringing everything to low

[naive snow]

too bad...

[river shadow]

I'm having the exact same issue

[quiet glacier]

are you using dx11 or 12?

[river shadow]

DX12

[quiet glacier]

nvidia or amd

[river shadow]

Nvidia 2080

[quiet glacier]

i see that

[supple falcon]

the "fun" thing is that Beta were perfect... Damn it

[river shadow]

I had the same issue in the beta, was hoping a performance pass was going to fix the problem

[vapid tide]

Im also having issues with cpu usage

[quiet glacier]

disable vsync

im assuming you're using freesync?

stupid assumption after seeing vsync

[river shadow]

I am not using freesync, if I turn off vsync I begin to have serious tearing issues because I only have a 60hz monitor

[quiet glacier]

@river shadow does the performance issue remain if you disable it

[river shadow]

seems to

[quiet glacier]

@river shadow did you configure this game in AMD radeon settings

[river shadow]

I've run into it no matter what, running in fullscreen borderless seemed to mitigate the issue, but still isn't really bringing usage down. I have an intel processor so what do you mean "AMD radeon settings"?

[quiet glacier]

your graphics card

[river shadow]

I have an nvidia card

[quiet glacier]

you must be 2 people then

my mistake nvidia has bad hardware

[oak dock]

I'm having a strange issue. I only get game sound if I am tabbed out of the game. When I tab back in I have no sound and the game will freeze for 10-15 seconds every 30 seconds or so. Any fix for this?

[quiet glacier]

@river shadow have you tried deleting Documents\My Games\Tom Clancy's The Division 2 directory to restore default settings?

[lofty heart]

@oak dock do u have a logitech headset?
i knwo the issue

[trim sundial]

Hi, after installing the game, I only have a black screen, plus a sound.
Do you have any ideas how to fix it?

[lofty heart]

@coral spade i know the issue with the tabbed out sound bug do u have a logitech headset? i can help u

[oak dock]

@lofty heart yup, G430s

[lofty heart]

@lofty heart ok com e in voice with me i tell u waht to do

[quiet glacier]

and for the rest of us, apparently avoid logitech

[lofty heart]

@oak dock come in voice 7

[oak dock]

Any chance you could type the fix? I'm coincidentally having issues with Discord audio atm and I can't hear voice chat lol

[lofty heart]

or just open Task manager and check for a process called Logitech surround sound or something like this

[river shadow]

I think the problem is tied to this windows 10 update and also not totally worked out Nvidia drivers

[lofty heart]

close the process and it will workj

@river shadow do u have mouse stutter cause of cpu usage or FPS drops?

[quiet glacier]

i reckon you could disable the logitech surround service

[oak dock]

Oh wow, thanks a lot!

[marsh oak]

So the fps stuttering issue is pretty common for lots of people huh?

[lofty heart]

😃

[quiet glacier]

windows key + r brings up run type --> services.msc disable logitech surround

[lofty heart]

dude its no FPS stuttering its mouse stutterng right? if yes i know the fix for it

[river shadow]

@lofty heart sometimes yeah

[lofty heart]

i had bnoth of this probles yesterday found the bugfix

[quiet glacier]

this logitech related one is very common

[lofty heart]

If u have 100 % CPU usage and mouse stutter its because the PC has no ressources to check mouse input. to get the ressourc es there is 2 options set the priority of Division2 Process to lower than normal so the PC rates the Mouse input higher. Or change the affinity to 1 core less

since u cant change affinity cause of easy anticheat u have to set priority in registry to beneath normal and u wont have mouse stutter anymore

[quiet glacier]

that's not how it works

[lofty heart]

it is 1010 %

[quiet glacier]

you cant even go above 100%

[lofty heart]

100 %

for me it worked

[quiet glacier]

i dont have evidence to argue against you but it dont work like that

[lofty heart]

it does i studied computer science

[river shadow]

I don't think that dropping my overall allocated cpu resources will help with....game performance though

[tacit mauve]

uhh...im trying to launch the game but it says easy anticheat is not downloaded? i was just playing last night

[lofty heart]

im not talking about performance problems im talkin about mouse stuttering

[quiet glacier]

division is not hogging resources to prevent checking for mouse input

[plain falcon]

hi there, any solution for division2 not saving graphic settings ?
tried to move the documents folder to the same drive and made an exception for windows defender.
still it won't save the graphic settings ( key binds work fine )

[lofty heart]

100 % u will have mouse stutter if CPU is loaded

[marsh oak]

@tacit mauve right click the game and verify it in uplay

[coral spade]

@lofty heart, nope. Already said, don't use logitec.

[quiet glacier]

i dont doubt it, but i doubt the validity of your explanation as why it does this

[river shadow]

@lofty heart yeah I think I'm having more issues with performance, the framerate in game is dropping in outdoor zones without much prompting, and sometimes the mouse stutters as a result of that.

[quiet glacier]

@river shadow that's what everybodyt including myself counts as the game working fine

[river shadow]

really?

[tacit mauve]

@marsh oak thanks bud

[quiet glacier]

jthere is unexplained pausings and 15 fps drops

[river shadow]

that's outright bizarre

[quiet glacier]

from nowhere yes really

it seems to be getting worse as ubi's servers are stressed

[river shadow]

I hope this gets addressed asap

[spice echo]

is this where I can ask about ps4 lag/frame drop issues?

[quiet glacier]

i'd imagine it's #1 priority,

[desert jay]

Coming from someone who has never played your games before. Good fucking job with this game. It's amazing, and thank you for making a great game!!

[quiet glacier]

the slowdowns happen at the same time for me and my brother we are in 2 seperate houses with 2 different pcs

that's kinda sad

[river shadow]

@quiet glacier I guess if it's happening for everyone, I can probably bring my OC on my CPU down from 4.8

[lofty heart]

@coral spade do u have any Headset that has virtua lsurround sound?

[coral spade]

I don't use a headset.

[quiet glacier]

@river shadow if performance is improved by lowering settings, then don't drop the 4.8 so soon

[coral spade]

I'm on a laptop.

[quiet glacier]

the fform of the pc is irrelevant

[lofty heart]

@coral spade check for Processes linked to sound and close them 1 by 1 on ur task manager

[river shadow]

@quiet glacier yeah I'm gonna play a few hours after work tonight with my new config and see if I can get some better performance.

[lofty heart]

@coral spade it has to be a sound driver problem i guess

[quiet glacier]

i suggest lowering volumetric clouds, and fog

[river shadow]

I just hate seeing my CPU at like 80%+ usage the entire time I play and my GPU is at like 17% usage

[quiet glacier]

@river shadow seems a bit suspect

seems like there's a bottleneck in that scenario

[river shadow]

yeah, I remember posts on the subreddit stating the same issues without any sort of bottlenecks.

[quiet glacier]

are you using any kind of fan/temp control

[coral spade]

@lofty heart Considering I'm not having trouble with any other game, I'm not gonna risk accidentally disabling a driver and screwing my laptop up.

[quiet glacier]

for intel

[river shadow]

I have water cooling on the CPU

[coral spade]

Not over a single game. I'm just gonna wait for a patch.

[lofty heart]

@coral spade ur just closing a driver process ur not disabling it lul

[quiet glacier]

@river shadow what's the temperature max out to when its bottlenecked at 80~20

[lofty heart]

@coral spade at next restart it should be up again. Ur choice ofc dont do anything u dont wanna risk

[coral spade]

Not gonna poke around in things I don't have knowledge about dude.

[river shadow]

I shouldn't have any sort of bottleneck, nor any thermal throttling really. I'm seeing average temps of 50ºC on each

[lofty heart]

@coral spade kk

[quiet glacier]

max redbridge, i wouldn't call checking the temperature poking

[river shadow]

My house is also almost always cold this time of year, so my PC is extra chilly for the most part

[quiet glacier]

this is where i stop

this is not a hypothetical scenario

one doies not say my house is cold so my pc must always be cold unless you have the temperature logs to back it

[river shadow]

lol, I was monitoring my temps last night

[quiet glacier]

and you just don't want to share?

[river shadow]

I was running at a max temp on my CPU of 54º

[quiet glacier]

how about gpu

[river shadow]

no higher than 53º

they were both staying pretty cool

[quiet glacier]

if it's 80% @ 53

thats way too cold for a gpu under load u know that right

[river shadow]

opposite my friend, CPU @ 80% GPU @ 20%

[quiet glacier]

53 degrees

well that's just stranger i guess

wait GPU only goes to 20%?

[river shadow]

yeah GPU only seems to be under load when initially loading an area and then sits around 17-20% usage until a zone loads again

[quiet glacier]

i bet it has something to do with your beefy ass video card

[river shadow]

so I know it's using my 2080, but it doesn't seem to be using it efficiently.

[quiet glacier]

biut it runs benchmark well?

[strange kindle]

I'm not sure if there's anybody from support in here. I received my receipt for purchasing the game on 3 Feb, but never received a key to activate the game in the Epic Client.

[quiet glacier]

\this aint support

[river shadow]

yeah, totally fine. When I run 3dmark or anything, it seems to be utilizing my resources totally evenly

[quiet glacier]

i meant the division 2 in game

[river shadow]

I don't have my scores or anything cuz I'm at work :/

[quiet glacier]

you'd see how that would strike me strange

[vital sky]

anyone having a bug where the graphics turn black and white

[quiet glacier]

in game benchmark

[river shadow]

I have not tried theirs yet. Didn't know there was one. Will try when I get home tonight

[quiet glacier]

@vital sky do you have logitech sound by chance?

i would hoipe it would run as slow as the game, but it can give you details similar to msi afterburner

[lofty heart]

@river shadow the draw distance setting i forget the specific name for it ramps up cpu, ram n other usage iirc -- id try lowering it

[quiet glacier]

that shouldnt cause this

he has ample processing power

[river shadow]

it's set to like 5 out of 10 on ultra default. I'll crank that down to check too, since it seems load zones are what're causing it

[vital sky]

no i dont, not got a clue whats causing it

[quiet glacier]

@river shadow did you try deleting your division 2 settings directory

[river shadow]

Not yet

[quiet glacier]

thats the first thing you should've done

theres a lot of things that could contradict

if you're mussing about your settings so much thru ppatches, i'd worry about the validity of that file

[neat moon]

Hi, a friend of mine is trying to buy the game, but not only he doesn't have the "Shop" option on the Uplay app, he can't add the game to cart in the website (exept for Gold or Ultimate Edition). Any help? Ty

[quiet glacier]

buy from amazoon

[river shadow]

Hey thanks for the recommendations @quiet glacier

[quiet glacier]

thinking about the loyalty one has for a company when they try to get tech support to purchase the game on the publisher store 😃

[river shadow]

I've got some notes for what I'm gonna do when I'm out of the office today.

[quiet glacier]

ima understand that to mean u aint even gonnnna refresh the settings

[river shadow]

I'm going to do that first my friend

[quiet glacier]

no doubt hopefully they will patch your hardware tho

[river shadow]

I hope so, and I also hope Windows unfucks the version they just put out

[unkempt shell]

Damn d2 really works my gpu

[vapid tide]

My cpu just locks into 100% usage on all cores ingame. I have an i5-7600

[river shadow]

@vapid tide same man

I think this is just an issue with intel chips I have an i7 8700 and it's just constantly at super high usage

[thorny acorn]

Dx12

[unkempt shell]

Ohh is that why?!

[vapid tide]

Hope theres a patch on the way

[river shadow]

and it's not just us, I see it all over reddit threads.

Is DX12 just super CPU hungry?

It's one of just a few settings I haven't messed with

[unkempt shell]

I had to turn down some graphic settings. I never use dx12

[warm crane]

Did you guys have the problem in beta?

[vapid tide]

Nope i tried both dx 11 and dx12 and had the issue still

[river shadow]

@warm crane yeah I had the same exact problem in both beta waves

[vapid tide]

I didn't have the issue in beta. I was playing the game just fine this morning.

[humble oxide]

@river shadow Do you know what windows ver you are running 1803 or 1809 ?

[warm crane]

Maybe they just hate intel? Game has a amd logo in the beginning lol

[river shadow]

1809, with the supposed patch that was supposed to fix that february mess up

I rolled it back but that didn't seem to help much in other games so I just brought it back up to 1809

[unkempt shell]

Even d1 wasn’t making my shit run so hard lol

[humble oxide]

@river shadow ok go in to settings than click on game scroll down to game mode click that and than turn that off

[supple falcon]

Ok I was able to play the intro, playing with sound settings. But the tryed to change them again, no sound and freezes are back... Boh, I will try again later...

[river shadow]

in game settings or windows settings @humble oxide

[humble oxide]

Windows settings

[river shadow]

okay I'll check that out

is that a known problem? That game mode thing?

[supple falcon]

G430: was set on DTS, in game settings: headphones

[humble oxide]

Windows turn that on with 1809 and it suppose to optimize the games you play but it makes cpus run at a high %. Microsoft tweeted out about a month ago if you game turn that off

[river shadow]

hell yeah thank you that's been my biggest problem!

[humble oxide]

@river shadow no problem pass on that tip to everyone

[river shadow]

will do

[plush solar]

anybody have issues with the mouse being super sluggish?

[white tangle]

Hi guys anyone know why uPlay is downloading so slow? I have no bandwidth cap on it but it's only downloading at 2Mb/s

[plush solar]

it was fine yesterday but now it just feels terrible

[quiet glacier]

@river shadow that sounds like it's prolly your lucky fix

[humble oxide]

@white tangle because everyone is Downloading the game

[white tangle]

Is that really why?

[quiet glacier]

people keep reinstalling it because it isn't working as expected

[humble oxide]

@quiet glacier thast everyones fix that plays on pc that has windows ver 1809

[neat moon]

If am on Uplay, Can I play with a friend who has the game on Epic?

[quiet glacier]

that's at least 20,000 players/second

[humble oxide]

yes you can play with people on epic

[lofty heart]

yes as the licenses both activate on uplays system

[river shadow]

@quiet glacier yeah I can't believe that slipped by me. Thank you so much @humble oxide

[humble oxide]

@river shadow no problem

[white tangle]

How big (disk drive storage) is this game supposed to be?

[quiet glacier]

Im not having any problems tho whats up with that

windows 1809

[humble oxide]

@quiet glacier are you running ver 1803 or 1809 ?

i would still make sure its turned off

[plush solar]

turn what off?

[humble oxide]

@plush solar if your playing on pc with windows ver 1809 turn off game mode

[vapid tide]

I turned off game mode, hope it works

[quiet glacier]

im actually Version 10.0.17134 Build 17134

my windows update just failed and reverted is that what i want?

source plz

[plush solar]

game mode is already off unless windows turned it back on

[river shadow]

@quiet glacier if yr windows isn't updating and failing out, then good luck because I remember running into that issue and just being SOL trying to fix it for the longest time

[quiet glacier]

it says "This pc supports game mode"

[vapid tide]

After updating to 1809 it think windows turns game mode on

[quiet glacier]

i cannot update and i cant reboot without my system failing to start 18 times

[humble oxide]

1803 ver of windows had it turned off when they released 1809 they turned it on to optimize your games while you play causing high cpu %

[quiet glacier]

i've always used game mode in the past cuz they told me to

[humble oxide]

let me find the tweet

[quiet glacier]

that have something to do with AMD releasing their automatic game tuner in the driver software

[pliant valley]

[PS4 Pro] Received a ton of blue screen drop outs last night playing story missions with a friend in Sweden (He got them as well) Is this a common issue? Anyone have a fix for it, other than just boot back into game

[dark meadow]

@here Anyone else on PC have their game randomly crash?! It seems to only happen while in a group, doesn’t happen while solo? Maybe server related? 3 of the 4 people I was teamed up with crashed at the exact same time...

[grave rapids]

got no audio except cutscenes

help?

[exotic aurora]

World Tier 1, Specialization keeps repeating after every loading ( fast travel )

World Tier specialization Cutscene

[wheat geyser]

anyone else having any issue redeeming the Blue Yeti 50$ off code seems to work with other stuff just not the Division 2?

[humble oxide]

@quiet glacier I cant find the tweet that mictrosoft sent out about 1809 and the look at your os ver your running o older build

[quiet glacier]

@idle cedar that benchmark says your GPU is 0%

i already told you i was running older windows

i even gave you exact version why guess?

so i heard nothing about game mode being changed except from you and a tweet that is disappeared

[humble oxide]

why u running older ver for ?

[quiet glacier]

it reverted cuz my pc isnt stable uintil windows is loaded

[humble oxide]

@quiet glacier u can look it up

[quiet glacier]

i just told you

i seee nothing but u and a tweet u claimed

surely it'd be big news there'd be retweets and news articles

[feral prism]

No audio when in game tab out or bring up task bar and game audio comes in. Multiple resets of setting and computer do nothing to fix. Game starts with audio fine but loses audio within a first few minutes of menus

any ideas?

[humble oxide]

@feral prism u running in full screen or full screen windowed ?

[opaque flint]

if anyone is having problems with DX12 like crashing , if you are overclocking it , then remove it . It stopped crashing for me

[feral prism]

Or how about the constant freezing for 10-20 seconds. Was in windowed will do another reset

[crimson hawk]

skill bugs will be fix in next patch ?

[magic cedar]

yeah just had some little freeze every 15/20 seconds

[feral prism]

So at load screen each time when it hits 18-19% audio drops outs

[humble oxide]

I would make sure all your drivers on pc are update

I been playing since Tuesday and never had no sound problems

[feral prism]

They are. Open beta had no sound issues for me

[steep rampart]

@feral prism do you have a logitech sound? Try not using the USB, or updating to ghub.

If you dont have a logitech sound check for surround sound

Logitech gaming software seems to have issues in the release version despite working in beta

[supple falcon]

Me too having issues with G430. I was able to play the intro finally setting logitech software on DTS and game on headphones. Then I tried to change again audio settings and no audio again and freezes.

[fossil light]

I have no sound with my HeadSet when i'm on the game, but when i'm going on other page, Alt-Tab i have the sound game

[supple falcon]

@fossil light me too. if the focus is not on the game, I hear the game sounds

[jolly echo]

Astrodesiac@ same for me. i have not audio isue with beta

[fossil light]

Well, no sound in a shooter game, rip hahah, but i tried without Headset, only on my Screen speaker and it work

[untold steppe]

@fossil light You got Logitech headset?

[fossil light]

Yep G35

[supple falcon]

probably game issues with surround settings...

[untold steppe]

@fossil light Then that's your problem, my friend had the same issues with his Logitech headset

He unplugged it and the sounds worked fine

Dunno why but it did

[fossil light]

Rip

[jolly echo]

I have same problem with Logitech G933 and my friend have some noname headset

[supple falcon]

Just curious... In TD1 other people having sound issues = delayed sounds?

[inland marten]

@fossil light you can uninstall the Logitech gaming software and install the G hub software and give that a try, I did that and my sound worked

[fossil light]

Good thx

[inland marten]

really should get that fix pinned, many people are having that problem

[jolly echo]

funny... lost focus of game screen get sound back

[inland marten]

that's an issue I had with the old Logitech software as well

I hope they find a fix, I do like that software

[gusty light]

can't zoom in photo mode. when enable more controls - there isn't a button designated for zoom. is there a fix for this?

[fossil light]

@inland marten thx with G-Hub i have my sound back

[proud beacon]

character creation keeps freezing - also frozen on when character walks out the door at beginning-- any thoughts -

[jolly echo]

We have checked three BT headphones and all without audio. Wired headphones are OK. I tried connect my Logitech G933 vie wire and it works!

[inland marten]

@proud beacon do you have a logitech headset?

[proud beacon]

yes

[jolly echo]

yeap

[inland marten]

see above

[proud beacon]

ok

[jolly echo]

A China noname BT headset with same result - no sound.

[lofty heart]

I have big drop of fps , how i cann fix it please ?

[supple falcon]

@jolly echo found it the same. I can hear the sounds if focus not on game. But I dont know how, I was able to play the intro after having changed audio settings in windows/game/logitech software. But now Im back without sounds in game...

[lofty heart]

Help me please

[supple falcon]

TRY THIS! go on windows audio settings, and try to launch "Solve Audio Problems". PS: right click on windows audio icon

[jolly echo]

@supple falcon What is strange in the beta audio works . Nevertheless, @inland marten solve my problem. He wrote that G-HUB is the solution for audio issue (uninstall Logitech Gaming Software before)

[supple falcon]

Im able to hear sounds in game now! But probably its a temporary fix.

[lofty heart]

me ???? @supple falcon

[supple falcon]

If you have audio issues, try to launch "Solve audio issues" from windows audio icon on system tray

[carmine nimbus]

anyone getting "No allies available" message when trying to launch flare at the control point North of the White House? I have already cleared it out and I still can't call them in so I can gain access to the supply room

Already fast traveled away and back, and restarted the game...same thing...

[supple falcon]

and not only I can hear sounds now, but from 40fps I have 60fps now.

[lofty heart]

Me i have big drop of fps...

[iron plaza]

is there offical QA for this sound / long freeze issue somewhere?

[supple falcon]

@iron plaza Try this: I had the game open, no sound. I switched the focus on desktop, right clicked on audio icon on system tray, launched "Solve audio issues" and now Im hearing audio in game. Probably it is not a permanent fix.

[iron plaza]

@supple falcon Does it fixes long freeze?

[cloud steppe]

I have a question:
Im stuck at wt 3. Ive done every single stronghold expect the tidal basin.
My Gear Score is 397.
How do i advance to wt4?

[supple falcon]

@iron plaza I think the 2 things are related. No audio=I had 40fps, audio=60fps

[native forge]

If you have stuttering foloed by DELTA 03, try set Virtual Memory Swap doubled your RAM. For example I have 8192 so I need 16384. Worked for me! But maybe ubi have made something i dont know))

[fleet forum]

one question can I get the free game when I buy a key online ?

[iron plaza]

Found a solution: As someone already stated: go to task manager, search for Logitech Surroundsound System and end the process. Worked just fine for me. If this doesnt work, end the logitech gaming software program!

Worked for me ^ it is for everyone who has logitech g933 and have sound lose bug and game freeze and fps drops

[placid monolith]

Anyone else getting massive FPS drops/freezes during combat?

[tepid mist]

Yeah sometimes

[subtle spire]

@placid monolith A lot, i'm looking for a fix ;_;

[placid monolith]

Same

[tepid mist]

Anyones game crashing when tabbing out (DX12)

[weak coyote]

is there a FOV slider?

[tepid mist]

@weak coyote nopw

[weak coyote]

rip

[native forge]

@placid monolith yep, than delta 03. Try to icrease virtual memory(ststem properties) 16384 works for me.

@subtle spire try to icrease virtual memory. It woks ror me!

[subtle spire]

@native forge How can I do that? Send pm, please.

[foggy flare]

I found another fix for the missing sounds in-game. Right click on the volume icon - right side of the task bar. Spartial Sound - change it to Off. Worked for me!

[supple falcon]

@foggy flare for me worked just launching"Solve sound issues" on windows audio menu (right click on audio icon on system tray)

[spare spoke]

How can i fix the problem that my abilitie is instant in 15 second cooldown after use?

[modest tartan]

alright so everything works perfect for me so far, except I don't have sound in-game

[neat moon]

What are the Red / Yellow / Blue lines in circle around my level?

[modest tartan]

the sound seems to catch up when I tab out as well

[lofty heart]

Why do i lose all my missions and progress as soon as I join friend group?

[granite nacelle]

@native forge how did you manage to increase the virtual memory ?

[neat moon]

What are the Red / Yellow / Blue lines in circle around my level? No one seems to be able to answer.. 😦

[potent quest]

Alright, I've bought the game about 8 hours ago from the uplay store and the transaction went through but still haven't received my game... anyone has advise on this messed up situation? Already made a ticket but last time I had a reply was 3 years later...

[modest tartan]

use official routes, we can't do anything about it sadly

[potent quest]

Already been on the phone with them and they escalated the case to the store team, unfortunately they say the que can be up to 4 weeks

[modest tartan]

then that's the situation for now

[potent quest]

Personally I would not like to wait 4 weeks (if their right about that waiting time)

[sick yoke]

anyone knows how to fix the annoying game stutter?

[granite nacelle]

ye my friend is experiencing terrible fps issues as well

[tiny hawk]

did they fix the squad issue where only the host completes the missions?

[modest tartan]

that is sadly not a factor since the information is already with the right people negotiator

[potent quest]

Sad but true, like on The Division 1 Pre Order I got fucked over again on The Division 2 ¯_(ツ)_/¯

[short zenith]

any thoughs ? https://youtu.be/0sD7SQNXc2U

[potent quest]

Last time ended up buying it a 2nd time and waive goodbye against my money

[modest tartan]

they automatically refund it after a few days, so I assume you didn't check your bank account afterwards