unofficial-troubleshooting

[raven crystal]

Hmm

Any fix for the yellow character skin when outside issue?

[pine inlet]

i dont get this

[barren radish]

how do i switch back to DX11 when i keep crashing on DX12 launch

[raven crystal]

It's super weird, never happened in the beta

[royal wraith]

beta version was better

[whole heron]

yall got an audio bug?

[raven crystal]

Nah

My only issue I'm getting is the skin turns yellow lmao

[royal wraith]

i still have no sound and game freeze

[raven crystal]

Ah can't send pics

[whole heron]

yeah i just get that the voices ans shid dont come out

it makes cut scenes so bad

[royal wraith]

In the middle of the gun fight the game freezes and I'm dead when it comes back

[inland kite]

this game is unplayable....

[jolly flicker]

Is anyone having the issue where trying to change the screen resolution or whether or not the game is windowed or fullscreen causing a crash?

[inland kite]

they must have done something... So many reviews out there of the game working to have this happening now... I had less trouble with Anthem and that is saying something

[tame skiff]

every game has issues during pre-launch play before the release things

[royal wraith]

if all these problems will be solved on Friday, I will wait. no problem

[tame skiff]

we can't but wait

[raven crystal]

Not really having much issues on my end but the game isn't in pre-launch anymore X)

[tame skiff]

it is for me

tomorrow it is release

[raven crystal]

Yeah its out earlier in some regions

But that's pretty much the end of the pre-launch

[tame skiff]

yeah, now that you guys tested it out and reported all the bugs I can play the game smoothly tomorrow 😄

[jolly flicker]

also, bit of a specific issue, but

[vivid remnant]

Is there any people in t2 which are progressing higher? Im Stuck at T3 :X :/

[jolly flicker]

has anyone had their shield go away and get put on a 15 second cooldown?

[prime gorge]

for anyone else with the soundissue

I could legit fix it with setting the resolution from window mode fullscreen to complete fullscreen

now I dont have any sound issues

[sonic halo]

https://frondtech.com/no-sound-or-audio-bug-in-division-2-how-to-fix/

Seems like it might be a logitech issue for some.

I use a G933, and it won't work. I had to use my monitor speakers.

[coarse finch]

deactivate the mic ingame

and its work

[royal wraith]

didn't work for me

[brave olive]

just sumthing minor but it says i have sumthing in my inventory but there isnt anything to look at to uncheck it

[upper anchor]

Same here sometimes. Solved by relaunching the game

Happens also in Ubisoft rewards or clothing

[undone ore]

Keep getting delta 3 when trying to join friend, I've restarted game, restarted router, getting quite annoyed

[stable spade]

hello, my game crash every time we start a fight in a main mission

is that a functionality ?

[slim turret]

@stable spade How far are you into the game?

[stable spade]

lvl 26

[slim turret]

dx12 seems to be responsible for the majority of crashes, but lately I've seen people saying that the drone has been causing some

oh okay, so it's a new thing

[stable spade]

i don't want to spoil tho

[slim turret]

Maybe try not using the drone? And ask your friends to do the same thing. This hasn't been confirmed but it's a theory that's been going around.

Idk though, the game doesn't seem very stable for me either.

Once I hit 30 I had a lot of crashes in main missions

[shadow marten]

Anyone else crashing to desktop even before the game launches?

I can't even start the game now

[stable spade]

i wasn't using the drone

i was using the turret right before the engage

i swapped to the drone, now my mates are still crshing but not me

[nova oar]

hey all, aver since today's patch as soon as i log in the game after a few seconds it freezes and that's basically it, tried to rollback to an older VGA driver but nothing

[shadow marten]

Yeah, because of today's patch I can't event start the game

[inland kite]

game is bugged

[coarse finch]

@inland kite you fixed your cpu usage problem?

[inland kite]

it just went away after I rushed past the Charcater editor

it took 15x to get past it

I got faster over time with my selection

but then affter that it just ran slow and crashed

I have a 1950x a 2080Ti and 64gigs of ram

the benchmark run a like crap only got 31 fps in 4k

and when in the game it would crash

I hope this is the patch issue because a lot of people where paid off to say nice things about this game lol

[viral pilot]

just verify your game files first

[inland kite]

@viral pilot I did that twice

[viral pilot]

and take dx12 off

[inland kite]

I did not do that...

[slim turret]

@inland kite You totally updated your drivers, right?

at least the gpu ones

[inland kite]

Did not know I had to turn it off

[slim turret]

@inland kite You don't have to, but it's not stable on a lot of machines

[inland kite]

@slim turret Yes I did

[viral pilot]

all day been reading problems with dx12

[slim turret]

Yeah, some it works fine. Most seem to be better off with dx11.

[inland kite]

Driver ver. 419.35

[slim turret]

You could also try turning "reduced input latency" off, you should get a performance boost out of that at the cost of the some input lag. I don't really seem to notice it, but some people do.

[mossy trench]

is the max refrash rate is 60 in pc?

[slim turret]

nah, you can definitely do 144

not sure what the cap is

[mossy trench]

but i can't max it with game setting :/

[inland kite]

@mossy trench Help me understand your question

[mossy trench]

my monitor is 144 but in game 60 is max

[inland kite]

my OSD and in game bench only shows 31fps

Playing on 4k HDR TV I will only get 60hz

I will try turning DX12 off and look into the reduce input latency

Thank you all for the advise

[stable spade]

i'm on 144 fps myself

it's not capped at 60 fps

(check graphical settings)

[inland kite]

I would love to turn DX12 off if the game was on runing 1 fps....

[lofty heart]

hey hello there! did anyone use the chemical "thrower" (sorry, i have got the german version and no idea how to spell it in english), that weapon with the purple gas? always when i am using it my normal aiming is inversed for a few seconds!? is it quite normal or a bug?

[stable spade]

no crash since i swapped between turret to drone

[mossy trench]

anyone know how to change language that not in setting?

[stable spade]

didn't change DX12

[ionic geode]

Got Division 2 to actually go past the connecting screen by mashing the next button, but now I missed the initial setup. But at least I can play now 😉

[inland kite]

@ionic geode sucks that had to happen

[waxen ice]

My i9 7980xe and 2080Ti can usually do 4K/60 HDR no issues. Running on Acer Predator X27 144hz G-Sync HDR panel.

At 1440p max settings I'm hitting 120-160fps HDR.

[brisk crane]

Hi all, I'm on PS4 and pre-ordered a physical copy of D2 from Walmart. Got it all installed and can't find my bonus items in my stash. (Yes, I activated them from the Ubisoft website on my computer)
Any insight?

[waxen ice]

Does anyone know if they fixed the Asus Aura Sync problem where the game's anti-cheat thinks its a cheating program?

[jaunty spoke]

unaware but i really am attracted to your computer specs

[normal agate]

@waxen ice 2080ti 160fps?

i have a 9900k and 2080ti with same monitor and i get 120fps in open world and 180 indoors

[waxen ice]

Same

ABOUT the same.

[normal agate]

you running dx12 or dx11?

[waxen ice]

DX12

[normal agate]

do you get random stutters?

[waxen ice]

Sometimes.,

[normal agate]

ok yeah me too

like i'll be scoping or something and it'll drop then fix

[waxen ice]

Most of the time the game is smooth as butter though.

[rich solar]

Change rander to DX11

fixed my issue.

[normal agate]

dx12 just looks prettier though

better shaders

[waxen ice]

The performance is fine for me in DX12.

[rich solar]

Yes, but if you have issues with playing then swap to DX11 till they fix the rendering issues with DX12

[waxen ice]

The stutters don't bother me.

[normal agate]

i'm going to confess...i'm from texas and i bought cowboy outfit

[waxen ice]

The thing is... I have a second 2080Ti that is not installed because I'm afraid it'll totally micro-stutter my games.

I should re-install my TITAN RTX though... lots of VRAM.

Does DX12 REALLY look any better?

[normal agate]

there is no point in sli anymore honestly

just get the beefiest single card you can

[waxen ice]

That's why second Asus ROG Strix 2080Ti is sitting in a drawer and not installed. I fear SLI.

AND Division 2 is an AMD game. So...

I'm tempted to install the second RTX 2080Ti because of the monitor I use.

Its extremely hard to hit 120/144hz @ 4K HDR max settings.

[kind sierra]

sli is pointless

[waxen ice]

Not always.

It works in a lot of newer games now.

[kind sierra]

how much is the performance gain?

[waxen ice]

In Sniper Elite V2 its about 90-100% scaling.

In Tomb Raider, you get about 75% scaling.

All depends on the game really.

[kind sierra]

mhm awesome

[wary bobcat]

Does anything have any tips to stop mid mission crashes?

[kind sierra]

most of the games dont support sli

[waxen ice]

All depends on how the game's engine handles multi-GPU

[normal agate]

sli doesn't scale @waxen ice

i used to sli every time i built

[kind sierra]

anyone up for co op?

[normal agate]

but i realized it just pissed me off

[kind sierra]

sli is just complicated tech

[waxen ice]

Well, RTX cards are NVLink.

[kind sierra]

rtx is meh

[normal agate]

same thing man

[kind sierra]

GTX ftw

[waxen ice]

Which is still SLI but better

[normal agate]

except most games don't support it well

[waxen ice]

Like I said, it all depends on the game.

[normal agate]

1440p 144hz is the sweet spot right now for performance honestly

[waxen ice]

But like I also said, i have a second RTX 2080Ti that is NOT installed because SLI usually doesn't work all the time.

[normal agate]

i'd sell the spare one

[kind sierra]

send it to me

😃

[waxen ice]

I have two spare ones.

[normal agate]

i'd sell both then lol

[waxen ice]

And I have a TITAN RTX.

[kind sierra]

i would trade my kidney for that

[waxen ice]

I do hardware reviews so... 😃

[kind sierra]

said no one ever

[waxen ice]

Can;t really sell them.

[normal agate]

makes sense...i will never run dual gfx cards again

[kind sierra]

are you a youtuber @waxen ice

[waxen ice]

No.

[normal agate]

i'll just grab the best single card possible and enjoy the lack of complications

[kind sierra]

yeah like the GTX 1080 ti

[normal agate]

i sold my 1080ti for the 2080ti

[kind sierra]

so where do you put your reviews @waxen ice

[waxen ice]

I had a Titan X (Pascal) but I haven't used it since I got the RTX 2080Ti's and the Titan Rtx.

I'm heading up a new review section at a website.

[kind sierra]

I am waiting for the next gen gpus, nvidia is just milking the market right now

[waxen ice]

I'm still working on all my reviews so I can't exactly go ahead and sell my hardware.... yet. 😄

[kind sierra]

i am too lazy to click on the play buttton

[lament bear]

what a nice game

all the lagg and now falling through the map

falling through the map was the same problem The division 1 had at the game launch

[frigid stream]

Anyone else have the dark zone tutorial glitch?

[lofty heart]

"Locate Emeline Shaw"
"Protect Angela Woods"
This mission is bugged, she just keeps sitting there, working on something for ages. // gg.

[nova oar]

anyone a tip on what to do? I basically join the game walk a meter or two and the whole thing freezes.... yesterday i could play fine all day it seems to be since the patch

[lament bear]

at 3pm CET +1 to 5pm CET +1 was all fine then it started lagging so badly i couldt even do shit

and it's the same problem that was in CLOSED and OPEN beta it's just lagg

and now i am cinda mad that i bought a game for 120 euro and can't even play it

[tough void]

2nd crash in an hour

[still jetty]

anyone know why both epic and ubisoft stores are saying the server is offline, im in nz

[rapid blaze]

How do I post in the clan recruitment?

[lament bear]

@long sky how long will this take

[primal hawk]

I have issue since about 1 hr.... my stuff do not deconstructs.
deconstruction progresses but item stays in inventory

did anyone experienced the same ?

[lament bear]

like i wanna play the game but i can't because of 1. lagg 2. fallign through the map

[still jetty]

@lament bear our lucky u can get in, all the sites say in should have launched in NZ but still cant get in

[lament bear]

i am from norway

@still jetty

@dusk yarrow

[still jetty]

@lament bear any of the ubisoft team responded at all?

[waxen ice]

I dunno, game is running fine for me.

[lament bear]

nop they most likley just ignoring me dunno tho

@waxen ice what do you play on?

[still jetty]

i got up early to play on the time they gave for the launch in my country and this is just sad

[lament bear]

oof

do you have the normal edition

[still jetty]

yip

[lament bear]

it's tomorrow

[waxen ice]

PC

[lament bear]

tf man

i just wanna play the game and they do me like this

[waxen ice]

I have Gold ed.

[still jetty]

02.00am 3-15-19 which is the date all all there info and stated that aus and nz would open first

[lament bear]

i have ulti ed

i am already regreting that i even bought the division 2

[normal agate]

why

[hearty charm]

Do you use logitech headset by chance?

[lament bear]

they said they would't have the same problem in the division 2 as the division 1 at launch

@normal agate i can't play the game

to much lagg and i am falling trough the map

[hearty charm]

I would also verify the game if you are falling through the map

[lament bear]

?

@hearty charm

[hearty charm]

Go to Uplay, click Properties and click Verify files

[lament bear]

ok but the lagg

[kind sierra]

ultimate edition? lol

[normal agate]

what are your specs clout?

[lament bear]

yesterday there was no lagg m8

[normal agate]

what are your specs?

[kind sierra]

did you get the game ready drivers?

[normal agate]

there are no game ready drivers

at least they didn't talk much about the game

[hearty charm]

Wrong, the latest nvidia drivers are declared game ready for division 2

[normal agate]

419.35?

where does it say that?

[lament bear]

@normal agate look in pm

[hearty charm]

Click on where it says Game Ready Driver Details, and litterally says our newest Game Ready Drivers introduces Optimization and updates for Apex legend, Devil may Cry, and Tom Clancy's the Division II

[kind sierra]

go to Geforce Experience and then Drivers

Check for updates

[red kayak]

soo does anyone else's game always start up in windowed mode? even after switching to fullscreen last play session?

[kind sierra]

you can switch back to full screen right

[red kayak]

yeah, just wish i didnt have to keep switching it every time i launch the game

[waxen ice]

Pineapple Coconut Crystal Light drink tastes so good.

[kind sierra]

it happens with forza horizon 4 as well at times

its a minor issue

@waxen ice raspberry vodka tastes better

[safe jasper]

my cut scenes have no audio?

[waxen ice]

Watermelon

[kind sierra]

naw

you like all the weird flavours 😛

[waxen ice]

If you mix watermelon Dasani fruit drops with vodka, it will probably taste good.

And Dasani has Pineapple Coconut flavour too.

[kind sierra]

i tried watermelon flavoured vodka, didnt like it so much

idk what is dasani

[hearty charm]

a brand of water

[kind sierra]

so whats so different about it

if its just water 😛

[hearty charm]

they also make these flavored drops so you can flavor your water...

[kind sierra]

oh kinda like sparkling water

[waxen ice]

Yeah

You squirt it into regular water and it turns the water yummy! ^_^

[kind sierra]

kinky

[waxen ice]

😛

[still jetty]

omg this is soo dumb im being told the game is live in my country yet i cant get in.........

[kind sierra]

have you tried turning it on and off again?

[hearty charm]

yea was just gonna ask have you tried logging out of uplay and back in

[still jetty]

yea lol

ive logged but epic and ubi

[kind sierra]

i might click on play now

[still jetty]

just says that the server is offline

at least with div 1 launch i got in on time even with all the bugs at launch

[vocal iris]

Does eny one know of a fix whit the sound. im having the problem that Isac is not saying enything.

[river jolt]

Anyone know of a fix to the henry hayes bug?

[lofty pond]

why does my game download with 135kB/s ??

[viscid storm]

More people have problem with Contaminated Zone in Southwest?
Everytime i go in to the lift he crashed and im stuck in the lift!
I need to fast travel to get out and everytime i try it he does the same

[hearty charm]

because something sucking up your bandwidth?

[lofty pond]

nope

only uplay is downloading slow

steam has 12MB/s

[strong shale]

anyone playing early with a VPN know how to disable the vpn once connected w/o crashing the game?

[still jetty]

anyone got any ideas on why i cant get into the game both epic and ubisoft stores are saying server offline, im in NZ so servers are live

[sinful kite]

who can help me what are the best graphics settings to use for me?
PC:
CPU: FX 8350
GPU: MSI 1050 Ti 4Gb
WIN 10 and RAM 16 GB
And i'm use TAA= 1 in .cfg file, but i need FXAA or SMAA. what i need do for it?

[sleek moon]

What are you aiming for high FPS (for PVP) or more cinematic view of the game.

[sinful kite]

For PvE content now

[azure plinth]

.

[sleek moon]

Well right of the bat... I would tell did you try to run on complete LOW (as a test) with only Scaling set to 75% and see if you think that is terrible, I found it very reasonable and then increase Details on everything you like , like distance view (but not for shadows) and textures leave on 256..

I found even low details in this game look actually very good as far as you don't pull the scaling under 75% .

[strong shale]

85% with sharpness 10 looks like 100% aparantly

[sleek moon]

yup.. agree

but 85% + 7 still looks good.

There was a whole video on what each setting does.

https://www.youtube.com/watch?v=sMAjVlkIpZk

[strong shale]

anyone having issues where textures arent loading

or take a long time to load?

[hearty charm]

nope

[hollow prairie]

Thank you for that video @sleek moon

[pearl fulcrum]

So downloaded the new patch and now the game locks up every time i start it and its saying easy anti cheat integrity failure. Then i have to task manager the game to close it

[sleek moon]

@strong shale try lowering the streaming distance to very low number and see if helps or makes no difference.

I assume you mean textures on close-by objects... Would you have a screenshot of "not loading"

[strong shale]

ill screen shot it next time it happens

[sleek moon]

sounds like a plan.

[strong shale]

im getting stuttering and loading issues but i wonder if it can be due to me using a vpn to play

[heavy mural]

Helped a player take over a control point in his instance over distress signal calls. Went into mine, took it over, but not supply room access won't stop spamming audio every time I loot something

[sleek moon]

@sinful kite You were looking for some general Idea or you wanted some perfectly tuned numbers for your combination of Graphic Card and Processor ?

[heavy mural]

Anyone else have something similar?

[sleek moon]

Hmm the sound issue was usually fixed with a game restart.

[teal atlas]

in case anyone else was having the issue where the division leader door on the first mission after getting to the BOO not opening, i'm able to get through after the patch now. Finally has a prompt to open door

[karmic sundial]

Can't give a signal at the vault control point

[strong shale]

damn cant post screenshots

yeah my loading issues and stuttering are gone now that i turned my vpn off

[lofty heart]

@karmic sundial had the same issue, just keep revisiting it over the next few days. Mine sorted itself out

[karmic sundial]

@lofty heart ok cheers mate will do 👌

[slate falcon]

Hi guys i hope someone here can help, im trying to download the game but i only get 90kb/s instead of 6MB/s that it should be. Its not my connection i checked with steam

[analog chasm]

@slate falcon then it must be overloaded ubisoft servers, as at midnight to friday is the official release, everyone will be downloading from them

[strong shale]

tons of people are playing today with vpns

that def dosent help

[slate falcon]

@analog chasm so that means ill just have to be patient and see if ill be able to play tomorrow..

[analog chasm]

Or just close the uplay launcher and restart and hope you get a clear line

[strong shale]

always gotta take full advantage of preloading

[slate falcon]

hate it when download timer says 6 days to compleet. ill try starting it up a few times. (yeah just dicided to get it Alpha!)

[strong shale]

ah i see

[analog chasm]

They did split up the community quite a bit, ina good way. between the 3 days early start and a week of preloading. imagine how bad it would be if everyone downloaded on the same day

So, right now, you're experiencing the potentially less worse version ^^

[slate falcon]

haha so gratefull 😛

[strong shale]

yeah they had 3 days to figure out all the bugs and test loads of things im kinda glad they did it this way makes the major release so much smoother

[slate falcon]

yeah i keep getting trottled back ill just let it run tonight i think

[spice creek]

Hi, anyone received a game from amd awards already?

[slate falcon]

it did help only takes 3 days now

[strong shale]

shoulda been sent out yesterday i heard

[spice creek]

heh, i received nothing yet 😄 😦

[strong shale]

i hope im not the only one having textures be missing or taking years to load

i have the game on my ssd so the textures shouldnt be taking any time to load

[lost iris]

any one know how to solve Delta 3 Error?

[slate trench]

I changed my patch the "pathfinder" one, and cannot change it back? Also, I can only see that one patch, according to the club screen, I have the one from Odyssey but cannot equip or find it in game , anyone have the same issue?

[dreamy pilot]

anyone with a 970 on the game ready driver able to comment on performance? 🙂

[tropic cargo]

To all agents in the field.

Our clan the Wutland Warriors is in need of assistance.

Join us to earn rewards and level up as a clan. We are small in number now but would like as many as possible so we can all earn as much as possible.

We are casual players who will be online most weekdays, evenings and weekends. (PS4)

No requirements to join. Let’s just have some fun.

End transmission.

[fossil gale]

The game just crashes when I launch it, does anyone have a fix for that ?

[placid monolith]

Back during the beta, I was having issues with stutters and freezes when there were alot of npcs. Anyone else had this issue?

[smoky lichen]

Hey all i just preordered the game and it took the money from my account but the order isnt showing up in my recent orders and i dont have it in my game librabry, uplay pc btw

[lost iris]

do u has logitech software? @placid monolith

[spice grove]

any reason why the game screws with all my leds when i launch it shuts them all off

[random lily]

I'd look at the software you have managing them, some have auto profiles or allow games to control in their settings.

[urban needle]

Anyone have agent brooks mission locked. Get to the garage door and its closed...

[hearty charm]

incoming patch..

@smoky lichen it won't show up under recent orders on uplay, log out and back in...

[smoky lichen]

@hearty charm That didnt work, I didnt even get an order confirmation email but it took the cash out of my bank :/

[stark raft]

open a ticket

[hearty charm]

Only play my recent order show up is in the ubistore website and not in uplay

[raven nexus]

guys i have a problem I did 3 strongholds on endgame but my world still tier 3

and now I stuck on this tier 3 world

[urban needle]

@raven nexus There is a suggestion at the official forum to get out of that tier. Also I belive this patch is supposed to fix it

[raven nexus]

link please?

[hearty charm]

Servers aren't going down they had some problems with the patch

https://forums.ubi.com/showthread.php/2012713-The-Division-2-–-Patch-Notes-14-3-–-Part-2-Forums

[urban needle]

they have to restart the servers. so yes they are shutting down.

[hearty charm]

no, read the thread

[raven nexus]

@urban needle u have the link of this thread ?

[hearty charm]

Conrado see my link

[raven nexus]

oh u awesome love u

[turbid saffron]

does anyone else have this weird bug whjere wehn I deploy my turret or drone it just stops and gives me a 15 second timer before I can use it again?

[stark raft]

yeah known issue, a lot of people have it

[placid monolith]

@lost iris I do not

[karmic ingot]

What's the bug with the castle? I think I'm experiencing it

[torpid wigeon]

The game crashing bug is game breaking..... crashing to desktop somtimes 2-3 times in 1 mission run....

[tepid lynx]

@ Antixx - Yeah, lots of game crash, especially when your are in a mission with a group :/

not crashing in solo though

[fossil gale]

so no one has a fix for the instant crash at launch ?

[torpid wigeon]

Solo content is crash free for me but group content i horribel. Even vhen i turn dx12 ofd

[raven cloud]

did they change something about armor or balancing? yesterday I cleared East Mall no problem incl boss bounty and all. Today, apart from full skill bug on my agent (turret, drone, hive all gone after 2-5s) another thing I had was my armor being weak as hell.

I'm lvl 14 and went back to Triangle for a project and my armor gets nuked by lvl 12 reds. wtf? I burned through all armor kits in a single supply drop. Found a random bounty for 2 named Hyena and was unable to finish even the first of the two. This can't just be because of missing the drone. I didnt even use it a lot yesterday in content on my level and now going back to lower content I get destroyed even on normal street events?

[hearty charm]

update drivers?

[cyan sable]

@fossil gale try disabling overlays like msi afterburner

[raven cloud]

I think the bugged skills on agents in groups crash the other group members sometimes, maybe its that? @torpid wigeon

[torpid wigeon]

Possibel.

But i was crashing in main mission whit full group when i was dismantling som gear

[lofty heart]

@torpid wigeon @fossil gale i got it fixed today no crahses at all you have to delet this 2 and re install this https://imgur.com/a/VldgExX

[torpid wigeon]

So ita more then 1 thing thats the reason i think

[lofty heart]

to reinstall go to your gamefolder than Tools and look for the folder VC_Redist and install this 2 @torpid wigeon @fossil gale

[spice crystal]

Sorry if this has been asked a million times but I have got the DZ edition and have entered the codes and it says I have the hazmat pack and secret service pack I have all my uplay rewards and my secret service but the hazmat is nowhere to be seen what’s going on?

[hearty charm]

rewards appear in your stash under mail.

[spice crystal]

Yeah like I said I have the uplay rewards and secret service but my hazmat is not there

[fossil gale]

@lofty heart I can't install the 2015 one, it says "Error 0x80070666: Cannot install a product when a newer version is installed."

[lofty heart]

@fossil gale you need to de install first

[hardy swift]

quick question regarding the dissappeared skins. Is there a way to get them back?

[spice crystal]

@hardy swift if your on about my issue I still have the secret service outfit but I never had the hazmat in the first place what’s the point in me pre-ordering if I don’t get the content?

[hardy swift]

@spice crystal oh no sorry there was a bug that if you sold your weapon with a skin equipped the skin vanished from your account. It was fixed that it won't happen in the future but I was wondering if there was a way to get the skins back

[pine inlet]

yo are people with the standard edition supposed to be able to play now?

[modest rover]

yes

[coarse peak]

Im not

[pine inlet]

same it says the server is down on epic

[modest rover]

I can. closed uplay

[coarse peak]

It just says preloaded for me? im on uplay

[tiny hawk]

Anybody getting sound issues? I get to 27% and the sound disappears on the load screen.

[civic agate]

Alright, so I just switched DX12 off because it was crashing my game, and now I don't have sound.

[pine inlet]

it just says the game is not out

[tender pasture]

gr8 i got this thing agai anti-cheat block start cus of gigabute rgb fusion soft :/

[coarse peak]

Yea same here theres nothing you can do

[fossil gale]

Do you know if I can disable DX12 without being in the game ?
that may be the cause of my crash.

[tiny hawk]

@civic agate do any of the start up screens have sound? I get through the ubimovie then when it gets to the loading gauge it gets to 27% and sound disappears.

[tender pasture]

but the worst is i reported thsi thing in closed beta

[pine inlet]

this is a bit bs

[hearty charm]

@tiny hawk logitech headset?

[tiny hawk]

@hearty charm yes. I have tried their bug forum and still no fix.

[hearty charm]

You need to killer your logitech game registry service and it will fix it

or just get rid of their gaming software and install Ghub instead

[brave coyote]

Is a GTX 1060 and i5-8600K w/8gb Ram good to run the game?

[outer oasis]

yes

[brave coyote]

144hz?

[quartz sierra]

game not launching, any1 else?

[tiny hawk]

@hearty charm ok. What is Ghub?

[hearty charm]

https://support.logitech.com/en_us/software/lghub

[tender pasture]

ye me anti-cheat soft blockking my game cuz of rbg soft :/

[tiny hawk]

@hearty charm thank you

[hearty charm]

Yorge then why not just kill your RBG software...it isn't like it gonna effect your game performance

[tender pasture]

i have to total uinstal it

but i have report this liek month aggo in close beta

[hearty charm]

well you're reporting it to the wrong people since the anticheat is a third party...

https://www.easy.ac/en-us/support/thedivision2/

[jolly flicker]

Okay so, I'm stuck with the game launching in a 1600 x 900 window because if I change my graphics settings, the game crashes. No DX12, tanked settings, rolled back my driver to the previous one... any advice?

[frosty river]

2 questions, Anyone else have a mission stuck at: 'Meet up with the division coordinator' (at the white house) and second of all, Anyone else getting constant crashes ?

[hearty charm]

If you have a lot of crashing I would make sure the graphics drivers are on the game ready version

[jolly flicker]

Having either the game-ready, current driver, or the rolled back one makes no difference, it still crashes 100% of the time on changing video settings

[tall orbit]

14 disconnects so far in this one mission, for my entire team 😃

[upper sundial]

Hi guys

I seem to have no sound and the game freezes, when it unfreezes, all the sound comes back on one second then no sound again

[wintry bear]

I cant enter the game, I end up with a black screen...

and some woman voice

[hearty charm]

@upper sundial Logitech headset?

[upper sundial]

Yeah

[hearty charm]

Yea kill your Logitech Gaming Registry Service

[pine inlet]

so its 100% standards can play now?

[tawny ibex]

i have the pre load install but i need a litle update from 42gb?

[hearty charm]

Depends on Timezone but at 1 AM on the 15th for standard

@tawny ibex unfortunately they release a large patch right after preload so yes

[tawny ibex]

@hearty charm ok thx

[unkempt dove]

I am still cant play in Epic Store "Server: Offline" and Uplay : "Pre-Loaded"

Can anybody say me why and whats to do?

[pine inlet]

says that for me aswell

[teal pasture]

Black Screen and some Women Voice ...

[pine inlet]

@hearty charm 1am where?

[zealous nimbus]

Is anyone getting DC'd with Delta messages?

[rigid lodge]

yes

twice now

[civic agate]

Still having sound issues, does anyone have a temp fix?

[hearty charm]

@pine inlet in the US EDT

[unkempt dove]

I am from Germany and still cant play

[craggy bolt]

i neeed help im lvl 28 and no main missions are poping up

[hearty charm]

@civic agate if you have logitech headset just kill their gaming software

[civic agate]

I'm using Sennheisers

[subtle spire]

Hey everyone! I'm having some freezing/stutters, it occurs every 5mins, is there's anything to fix it temporarily?

[low kiln]

I have a logitech headset and i unistalled the Logitech Gaming service thing and downloaded the new one Ghub and it works perfect

[floral ibex]

Any ideas why I'm getting sudden Freezes in game, Division 2 is literally using 12 of my 16gb of ram o_O;

[craggy bolt]

i neeed help im lvl 28 and no main missions are poping up

[teal pasture]

Deactivate Ingame Overlay to Start Game (Black Screen and Woman Voice only = fixed)

[lofty heart]

i am from the netherlands and i also can't play 😦

[unkempt dove]

nice job epic...

[lofty heart]

@unkempt dove not sure it is epic i have it on uplay and there i have the smae prob as you have @ epic

[unkempt dove]

So anyone offical can comment?

[brave coyote]

Does your game continue from where you left off on the beta?

[lofty heart]

I think EPIC Games launch time is 1 AM EDT, which is like 6 AM EU or so?

[ionic prism]

@brave coyote OFC not

[floral ibex]

Seriously why in the hell is this game eating up 12 gb of RAM what in the world?

[brave coyote]

@lofty heart 5 AM

[unkempt dove]

pfff

[brave coyote]

@lofty heart Might as well catch some good sleep

[analog pine]

how do i stop game from launching in windowed mode

[inland kite]

@analog pine you can't not until you get into the game settings

[analog pine]

heard therre is a way to fix that

[inland kite]

my game crashes when I start a mission because it jumps to 100% cpu useage.... But I was able to move fast enough in the setting to change to display settings

game is bugged as hell. I am under the impression people where paid off to say nice things about it... I got the Gold edition yesterday night and have been trying to play this game all day today...

Anthem had less issues and that is saying something...

[hearty charm]

I've had zero issues with the game.

What is your game settings? DX12 seems buggy at the moment

[rare rivet]

what exactly do you need to do with unlocking the campus? my friend has done the same stuff as me and its still not unlocked? is it bugged for anyone else?

[floral ibex]

Yeh gonna try DX11 how do you change it?

[inland kite]

I've turned off DX12

[hearty charm]

In settings under Video

[analog pine]

ok

[normal agate]

dx11 is buggy 100%

[inland kite]

I am running a 1950x with a GTX2080TI with 64gig of ram game is bugged to many people that do have issues

[normal agate]

i'm running 9900k and 2080ti and i get stutter with 12 but not 11...sorry i mystped earlier

[floral ibex]

4.2 overclocked I7 w/ a 1080TI and I get random 1-2second freeze/stutters, CPU is never over 32%, but it's eating up 12GIGS !!! of ram!

[sinful kite]

dx12 is buggy 100%. he is get me fps+ 5-10. but game is freezing sometimes

[coarse finch]

i have the same issue with the high cpu usage 80%+ and if its hit the 100%+ game crash or freeze

[normal agate]

@coarse finch what cpu?

[coarse finch]

i7 7700k

[normal agate]

what resolution and settings are you trying?

[sinful kite]

https://www.reddit.com/r/thedivision/comments/b0qa9h/optimized_graphics_settings_i_benchmarked/ i'm use this guide.

[coarse finch]

i tryd all low-high settings still the same proplem

[inland kite]

everyone that just post have great CPU's and GPU's and the game is freezing and crashing and there has been no new or vids on the issue people are being paid off lmao

[ionic harness]

Hi, i had a problem with my friends, he got kicked and the game crashed when msi afterburner launched by itself in the background, it triggered the eac, and i will put my problem here too, i can't use a resolution under 4k on my screen, because the hud dosn't scale, which is weird, already had the bug in the beta https://www.youtube.com/watch?v=D-ytm-tQrYE

[hearty charm]

honestly if you have issues with the game, make sure all your drivers are up to date. If you are unsure what graphic settings to use...let Geforce experience optimize it

[coarse finch]

dx12 on/off same problem , all drivers up to date same problem

[hearty charm]

also seems a lot of 3rd party apps/overlays cause issue.

[sinful kite]

15.03.19 First day patch?

[hearty charm]

there was already a day 1 patch at launch. they where going to release a patch today but they had issues with it

[ocean storm]

@coarse finch I am running the same CPU no issues here. Running on High at about 121 FPS.

[coarse finch]

idk what the problem is... its so sad

[somber ridge]

Anyone ever get stuck on a ladder from a dead add? I'm trying to climb down a ladder right now, and I'm stuck in the animation because of this dead body

[sinful kite]

need settings for TAA=Turn on\off and change it's in FXAA and MSAA please :C

[somber ridge]

the dead body disappeared and I'm still stuck here

[solemn wadi]

anyone on eu still not able to launch the game with standard edition?

[lofty heart]

Epic games?

[solemn wadi]

that's where i bought it, but it's downloaded through uplay

[lofty heart]

But it's the epic game launcher and stuff?

[ocean storm]

Even if you purchase through Epic I believe it still requires Uplay

[lofty heart]

That will be released on 1AM EDT as far as I know. Means around 5 AM germany time.

[solemn wadi]

damn, that's unfortunate

[coarse finch]

the wierd shit is i have a cpu usage 85%+ in the main menü wtf

[verbal latch]

any1 else that have fucked up sound? sparks like crazy on every noice apart from shooting guns and cut scenes

[coarse finch]

and only from division ---> https://gyazo.com/58476c7fe7d49ec8a278353e8b9b20fe

[inland kite]

@verbal latch I have a fucked up game rthat wont play... so your doing much better then many lol'

[coarse finch]

my fps are fine my gpu too ony my cpu fucks up --> this from the benchmark - https://gyazo.com/80c863fffa0891503333f5cfc4dbbdbb

[hearty charm]

this is my cpu.... https://photos.app.goo.gl/zSBe6XV2Cizw3MvTA

[coarse finch]

yeah thats normal... i have this issue only in division.... other games running fine with low cpu usage like yours

[hearty charm]

what I found when trouble shooting my friend rig is that third party device programs cause problems. specially sound

[coarse finch]

yeah i disabled already my logitech software and something, but still the same problem

[hearty charm]

the only thing I run in the way of sound is dolby atmos on my headset

[inland kite]

@hearty charm which headset?

[vestal matrix]

I'm looking for a way to turn off the tutorials. Is there a way to do that? I'm not seeing any in the settings.

[hearty charm]

I use Astro A40,

[inland kite]

mmm I have the A50 and they don't have atmos

[hearty charm]

You have to pay for it on Dolby access

[inland kite]

I wish they did

[hearty charm]

$10

[inland kite]

I could pay for it but I no know if the headset can use it

*not

[hearty charm]

it should, atmos is about channel control and volume levels. Dolby Atmos will work with any standard pair of headphones

[inland kite]

@hearty charm is it the dobly Access in the windows store?

[hearty charm]

yes

[frigid abyss]

Is standard edition available in the UK now? It says server offline when I try to load on epic games then asks me to install again on Uplay

[lofty heart]

Epic Games will launch at 1AM EDT.

Few hours to go

[frigid abyss]

Thank you 😃 Means I can sleep for a while then 😄

[lofty heart]

Yep!

Do not oversleep, Agent. DC needs you. 😄

[hearty charm]

I have to go into DC for real tomorrow

[lofty heart]

Go to the white house, tell them you need to get to the base of operations.

Just kidding, do not try that 😄

[vestal river]

does anyone know how to get the icue working

[inland kite]

@hearty charm I think you just made my night the Atmos setting on my A50

[hearty charm]

glad I could help 😃

[lofty heart]

Has anyone else fixed the Henry Hayes bug?

[umbral atlas]

anyone having constant Delta-03 this morning?

[fringe sage]

Why is it still wanting to preload for me? Im in UK and its 1AM, i downloaded it when i ordered it on Monday and then did it again an hour ago and still can't access it

[lofty heart]

Epic Games?

[viral otter]

who else has the major game stutter? I turned everthing way down and it did nothing to fix it

[fringe sage]

Yes Epic Games and Uplay

[lofty heart]

It will launch on 5AM for you

[fringe sage]

That is honestly stupid if you ask me....

[lofty heart]

Epic Games launch time is different than uplay

[tender pasture]

i play for like 2h only problem i got was eazy anti-cheat and my gigabyte rgb fusion conflict. expect that game run smooth 0 problems

[viral otter]

another reason why epic is trash

[lofty heart]

Do not ask me why it's different but I think that's up to EPIC, they launching the game the same time for everyone I think.

[fringe sage]

A bit stupid keeping in mind that launching everyone at same time may have issues i think

[lofty heart]

I think many people are in already so hopefully no server issues 😄

[umbral atlas]

im getting delta'd so oft en it is canceling my bounties

[tough moth]

leaderboards wont load in game

[sand oasis]

Anyone else having trouble with preorder in ubisoft store? I got charged but no game showed up...

[tough moth]

as long as u got email saying u purchased it your good @sand oasis

[placid loom]

So I'm having issues launching Division after this updated. It crashes to desktop after the seizure warning.

Anyone else running into this?

[thorny meadow]

tobii_gameintegration_x64.dll crashes galore

already tried erasing the file, verifying game files, and still getting this error. any other things I can try

[timber orchid]

Anyone experiencing stuttering with DX12 mode? Its sad because i gain about 5-10 fps when in DX12

[thorny meadow]

I experience stuttering too, had to go back to dx11 mode sadly @timber orchid

[placid loom]

Well the issue I'm having right now is that the game won't even launch, well it launches but crashes right after that warning.

[calm apex]

Guys i figured that DISCORD is crashing the game in startup. so rare

[timber orchid]

Well i hope they fix the stuterring @thorny meadow

[thorny meadow]

@calm apex that sounds very strange

[hearty charm]

do you have discord game overlay on then?

[mortal dawn]

First day I played with no problems since 2nd day tho im crashing alot it goes to tiny window mode while playing then crashes. I did turn on dx12 so im going to turn back and see if that fixes after verify is done

[placid loom]

Yeah a lot of people have been saying that DX12 causes crashes (and it did for me too)

[proud zephyr]

Getting Alfa-01 repeatedly, have not been able to get on at all since the maintenance, are the servers up?

[wintry bear]

This game is unplayable lol

[tender cedar]

Has any one else been Stuck/Unable to Move or dive or do anything after Re-spawning after death from a Foam Launcher Enemy? I hit that bug today.

https://clips.twitch.tv/BitterLaconicBeeCorgiDerp

[lofty heart]

thats weird lol

[burnt ocean]

so what graphic settings would you recommend for 1440p with a gtx 1080, i7 6700K and 16 GB RAM? Because I got stuttering and frame drops all over the place even with medium settings 😦

[queen river]

Spoiler Alert (Endgame mission, Tidal)
https://imgur.com/a/TBh2ENj
Does anyone know why I cannot access the Tidal mission ?

[analog pine]

getting alot of crashes here

[sand oasis]

@tough moth yeah, no email just CC charged

[gentle tide]

yah im getting constant delta 3's now

[analog pine]

Damn

[gentle tide]

murda hard crashes turn dx12 off

[oblique hedge]

damn keep disconect .....

[proud zephyr]

Alfa-02 happening on laptop not on desktop has anyone run into this?

[turbid saffron]

anyone else getting a bunch of game crashes?

[viral otter]

I don't think i'll be able to play this game properly until they bother to fix the major stuttering issue

[zenith prairie]

how bad is the crashing on ps4? getting ready to play at 9pm PST

[woeful temple]

any stream setting reccomandations

[lofty heart]

anyone else have sound issues. Sounds like a buffering video

[desert pollen]

Can anyone help me with the Reach the Castle bug :/

[plush flame]

how do i access the pre-load?, I pre-order the game since january i got the Standard Edition. Do i have to get the gold edition?

[mossy goblet]

Is there any chance the devs will add a separate volume slider for the guns? Maybe its my headset but if I set the game volume to a comfortable level to hear the environment sounds and feet and stuff then the gun sound effects blow my ears out. If I set the volume to a level that the gun sound effects aren't too loud then i can't hear the other sounds very well. Seriously my ears are ringing right now. I'm using audiotechnica ath-m40x headphones.

I don't have this issue with apex, pubg, every other game.

[lofty heart]

Has anyone received the this error

well I can't past the screen shot. Charlie-03

Easy Anti Cheat integrity error.

[stable spade]

did you try to verify your files ?

[lofty heart]

not yet in the process of doing that right now.

yeah no go.

[stable spade]

https://pc-mac-help.com/blog/fix-tom-clancys-the-division-2-errors-bugs-freezing-crashing-and-graphics-issue

If you CTRL+F on this site and type "Charlie-03 error" they will tell you to verify your game

EDIT : no go ? dam,n

From steam or uplay or anotherlauncher ?

[lofty heart]

his actually using Epic.

[stable spade]

https://www.reddit.com/r/thedivision/search?q=Charlie&restrict_sr=1
(i'm looking for something, but everybody says "verify your game though uplay"")

[lofty heart]

I saw that as well.

I've been helping this guy for 2 hours now.

This is what I came up with so far. https://www.easy.ac/en-us/support/thedivision2/issues/guide/

[stable spade]

"Errors may also be caused by a corrupted EasyAntiCheat installation. Follow this guide to repair the Easy Anti-Cheat service."

[lofty heart]

we'll try that.

I'm about to remote in to you his computer. I can't recreate it and it's hard with out actually seeing it.

[stable spade]

yeah i can understand that

does he try to verify his files from Epic Launcher or from Uplay Launcher ?

[lofty heart]

can you launch it the game in Uplay if you purchased it on Epic?

I purchased mine on Uplay so I wouldn't know.

[stable spade]

i don't really know :/
i purchased mine on uplay too

[lofty heart]

I hate getting things from third party. I like getting it from the source. less issues.

[stable spade]

i don't really like uplay, but yeah

shame that Easy Anti-Cheat don't talk about epic launcher in his solution

i hope the EasyAntiCheat reinstallation will work for him
time to sleep for me, gl & hf

[old kayak]

Been getting Delta-03 error every 5 minutes after launching the game, any fix? game literally unplayable rn

[viral otter]

I've just deleted the game, i'm moving Assassins Creed off my SSD and i'm going to reinstall it there. Hopefully that will fix some of the stutter

[dire geyser]

is the Standard game play times chart incorrect? 30m behind launch for America CST.. my game install still says Pre-Loaded.. anyone else?

[lofty heart]

Epic games?

[dire geyser]

unfortunatley

[lofty heart]

so uplay does see the Divison 2 if you purchased it from Epic. files can be verified through uplay.

@stable spade going to try something real quick I'm really curious if we can launch it in uplay.

[dire geyser]

yea thats all taken care of, verified, and synched accounts. the game is just in pre-load state. just waiting on the door to open

[lofty heart]

@dire geyser we're trouble shooting an issue with an error code.

[dire geyser]

ah

[lofty heart]

Charlie 3 easyanticheat issue.

[tranquil epoch]

NANI i got disconnected while playing strong hold mission 2 times now.

[lofty heart]

@stable spade loaded in with Uplay with epic purchased account.

[tranquil epoch]

uhh..guys? what is going on right now the game was crash for the 3d time already.

[cinder tendon]

if youre grouped and someone is going hard with summoning drones its likely CTDing you

[wise pewter]

Anyone else experiencing extreme lag?

[woven sigil]

does anyone know how I get my preorder like outfits or whatever that came with the pre order?

[daring flame]

in your stash

[edgy sun]

So I got my copy as a reward from AMD and pre-loaded it from the uplay store. It's not letting me play, just brings up a activation key screen and tells me game has already been activated when I use the key code. Store says game is not available yet? Is my copy not being treated as a pre-order techinally being sold before official release time aka do I have to wait til midnight my time for the game to work?

[tough compass]

Anyone had an issue of an immediate crash on start up

[north depot]

is it a known issue that if you join someone elses game you get stuck with their instance?

[topaz crystal]

My game keeps crashing in the loading portion after choosing rather or not you want subtitles, usually around 45%

[north depot]

I joined someone's game and now it says I have a story mission completed but I never did it

[tranquil epoch]

uhhh this is like my 7th crash for today now what's up with that?

[tropic tulip]

The game is crashing since early access, devs r still investigating. None of the temp solution work anyways u probably have to wait for Nvidia driver update or patch from game devs.

[tranquil epoch]

it only happens when doing stronghold mission for some reason.

[fossil narwhal]

Anyone else getting frame drops and massive stutters while playing?

[tropic tulip]

It crashes or freezes when u engage with enemies and high intense particle effects

[violet dragon]

so, my game has no sound

[carmine nimbus]

anyone having any luck running they're gpu overclock?

[timid cobalt]

@violet dragon are you using Logitech headphones?

[carmine nimbus]

I can't run afterburner with the game, same as with the beta...

[raw turret]

soo... anyone know Mike-01 fixes after trying the official troubleshooting tips on the website?

[violet dragon]

yes

[raw turret]

👂

[blissful lagoon]

No sound on this game right now, anybody else?

[timid cobalt]

@violet dragon there is a known issue with the Logitech software. Kill the Logitech app and you should be good to go

[violet dragon]

cool thank

[zealous sphinx]

please help i have no sound and my game crashes/freezes

[sturdy silo]

anybody know why i dont get any game sound? only when i tab out of the game i get game audio, but when im in the game its fully muted. how can i fix this?

[empty spire]

Hey guys, I've seen you can get Apparel Caches through Ubisoft Club, but I can't see them. Were they disabled?

[pine zephyr]

@sturdy silo I had to unplug and replug in my headset (Logitech g633)

[sturdy silo]

i have the g933...will try that and come back to you

[pine zephyr]

Worth a shot then, same headsets really but yours are wireless

[sturdy silo]

well, that didnt fixed my sound issue
this is so typical....the weirdest bugs for ubisoft games xD

[slate trench]

Anyone else have the error that once you put on one of the bonus patches (Pathfinder) you dont have the original anymore? Also, according to the club I have the Odyssey one, but I can't locate it in game !?

[rain notch]

anyone having the game crashes/freezes and you also have no audio? any idea how to fix this or just gotta wait for a path update?

[tropic tulip]

wait for patch

[viral otter]

@tropic tulip Nvidia only just released an update so that won’t be for awhile I don’t think

[primal siren]

@sturdy silo There is a thread about audio issues on the forums here that specifically addresses logitech devices: https://forums.ubi.com/showthread.php/2012552-Having-audio-issues-Check-here!
Disabling the LGS service might be a simpler fix.

Personally, I had success after both:

• Changing my ingame voip input AND output devices to something other than my 933, then disabling voip
• Manually installing the latest version of the driver, I had LGS 9.0.2 but the driver on my actual device listed 8.94.x (For this, find your 933 in device manager, go to properties of it, update driver, browse my computer, let me pick from a list, have disk, navigate to {your LGS install folder}/Drivers/USBAudio, select lgAudio.inf, then complete it the rest of the setup). My driver version shows 8.98.201.0 now and haven't had trouble since.

[primal siren]

Just worked with nossi in DM's, his driver was already up to date, but disabling ingame voice fixed his issue, just in case anyone comes across this with same issue

[lofty heart]

I am having the same problem with my 933... very frustrating.

[sturdy silo]

i fully disabled the ingame voice chat, tabed out of the game until the sound apeared again, tabed back in it and it worked

[lofty heart]

@primal siren what did you disable in game for it to work?

[hollow prairie]

Had no problems during the beta, no problems since early launch. Today I've crashed three times. Once right after completing a propaganda mission, and twice right after fast traveling. Always video locks up, still hear the audio, npc's, ambient sounds, enemies, etc. Can't alt-tab or force close, eventually Windows gives a blue screen

Opened ticket with Ubisoft and provided msinfo and dxdiag files

[woven sigil]

is anyone else having the problem of having poor connection?

[lofty heart]

after working with @primal siren and following his steps. Changing my VOIP voice chat output device to somethings that's not my 933 solved my sound problems. - Thanks!

[primal siren]

To summarize, if you have a logitech g933(or similar) and the solutions at https://forums.ubi.com/showthread.php/2012552-Having-audio-issues-Check-here! didn't help you, do the following in the ingame audio settings:

1. Change "Voice Chat Output Device" to something other than G933
2. Change "Microphone Enabled" to "No"
3. Change "Disable VOIP" to "Yes"

https://imgur.com/a/eD4KRPZ

Note: You may have to re-enable VOIP/Microphone to get to the "Voice Chat Output Device" setting if you have already disabled either

[raw hamlet]

Anyones game crashes right after it first tries to connect to the division servers? It wont reach the character creation before it crashes

[candid oriole]

anyone else have a problem where the last stronghold wont unlock almost 450 gear score and its still locked

[edgy dawn]

Hi guys, who knows how to buy multi-language version of division2 instead cheap only-russian version? (im from Russia)

[polar junco]

@candid oriole WT5 closed for the moment i think ?

[indigo elm]

Is audio just completely cutting out for anyone else?

[candid oriole]

yes

[median ledge]

So this is just the hourly check in to see if there is any new fix/update to the Mike 01 error, any luck anyone whos seen it?😞

[coarse halo]

Anyone else having issues of only mouse lag? Moving around with keys works fine, but when I turn to look / aim it'll randomly stick and then jump to new spot I should be looking in a second or two.

My frames aren't really dropping during the camera sticking, it's just like it's not getting the mouse input until later on, it's really weird.

[primal siren]

@indigo elm are you using a Logitech audio device?

[indigo elm]

I am, although I asked in the other channel and got the fix. Thank you though!

[torn forge]

wtf my turrets drones etc they all die within 2 seconds since the update

[sour mountain]

https://www.youtube.com/watch?v=XN9t5tbIhy4 If you are having the sound bug this worked for me. Hope it helps.

[compact crescent]

any fixes for the delta 03 error?

[woven sigil]

I was getting the delta 03 error as well

I thought it was just my internet but guess not

[halcyon galleon]

I'm getting the Mike-01 error

its pretty frustrating, any known fixes?

[native forge]

DELTA-03 cant play since yesterday, cause of stuttering and lags

[compact crescent]

yeah, i dont think its my internet thats the issue either

[opaque flint]

is there a big day one patch coming ?

[viral otter]

it already came and broke the game @opaque flint

[opaque flint]

wasn't that the maintenance patch?

not like a full blown day one patch

[viral otter]

there was no maintenace as far as i'm aware

[opaque flint]

there was maintenance yesterday and small patches but not a big one (as for me i cant use dx12 as it crashes after 5 mins even though i get better performance and shadows are really bad they have jagged edges even in very high)
check #server-status

[mighty rune]

I haven't plays the full release yet but is there a fix for cutscenes not showing correctly yet? I checked the forums during the beta and I couldn't find a fix.

[ocean quiver]

Found a part of the map with a texture that blocks you from passing.

[pine vault]

@ocean quiver Please report that on the forums https://forums.ubi.com/forumdisplay.php/1869-The-Division-2

[ocean quiver]

Preferred method for adding pictures?

[random current]

any fix for horrible frame drops

[tropic tulip]

nope, have to wait for patch

the random freezes can't be fix by disable settings.

[solemn lodge]

anyone know when the game is going to be out of preorder?

[modest crypt]

@edgy dawn if you buy it in uplay, You can select main Lang and second while install

[random current]

so there is going to be a patch have they announced it yet

[late vapor]

Started getting a lot of crashes after the latest patch 😦

Runtime errors for Visual C++, prior to the latest patch I did not have a single crash in like 45 hours.

Sometimes it ends up with an error message, but most times its just a crash to desktop.

[random current]

im playing but i will be at 90fps and it will hard drop to 20 to 30 fps no other games do this

i had a fix that worked for me lordeddi try to verify your files for the game i was crashing to dektop too.

[late vapor]

Done that, sadly no go 😦 It does only seem to happen when in a party tho, even tho I spent the first 45 hours in a party as well.

[random current]

this is pissing me off considering i payed 100 to play it early and im getting some bad frame drops.

[stark totem]

also have the frame drop but constantly. I played since 12am on stable 60 fps, loged out to prepare breakfast at 6 and logged back in just now. Constantly 24 fps and the game stated windowed on 1440x900 oO

i'll try the 'verify your files' approach

[random current]

yeah verify got me to where i run stable no crashes but still drops hard im not playing until fixed and i have an i5 8400 but my cpu isnt bottlenecking .

[paper elk]

hey guys, ever since the game had its official release ive been getting the error code delta 03

can someone help pls

[dreamy trellis]

delta 3 here too

[split bear]

Hi. Is there someone that can assist me regarding PTT? After enabling it I cant seem to figure out if it works. There is no indication showing...

[rigid lodge]

soo we're after patch that supposed to fix castle bug or before?

[native forge]

DELTA-03 seems to be everywhere

[mild hinge]

just started getting it as well as the performance and sound issue rip

[rigid lodge]

so before 😄

[viral otter]

I re-installed the game onto my SSD now on the same place as the launcher and it only worked for about 10 mins before fucking up again

[nocturne stream]

much crash on stronghold party 😦

[tame skiff]

anyone having issues with crash in the Air @ Space museum?

[thorn sand]

Does anyone know hot to fix lag and frame drop and freeze? becuase i put everything on low settings and it still happpens and i dont understand why

[waxen ice]

I just got a Gamma 57 error.

[ionic geode]

anyone have a fix for club challenges not tracking?

[ruby cape]

Hi guys I have a question I have put the game in my basket and paid for it, but it doesnt show up in games... And the money went from my bank acc... any recomendations except contacting UBI which I did and didnt come back to me yet...

[lofty heart]

guys i have a problem i downlaoded the division 2 on epic games but it wants me to downloaded again into uplay

[pine vault]

@lofty heart Again: No multiple posts in multiple channels! Post it once and wait for people to respond if they have an answer! No need to spam!

[lofty heart]

im sorry but i didnt think i was spaming

Hello, I received the game with AMD it appears in my account in UPlay my games but I don't know how to download it

[pine vault]

Did you check the forums to see if there are reports about it and instructions what to do? https://forums.ubi.com/forumdisplay.php/1869-The-Division-2 I unfortunately don't know anything about Epic, so the forums might be your best bet @lofty heart

[left hemlock]

is there anyone else whos getting constant delta error 3 codes?

[rigid lodge]

@ionic geode from what I heard, they are tracking but with great lag - like 2h

[undone ore]

@left hemlock everytime I try and join friends, but now getting other errors too, becoming impossible to play.

[upbeat fossil]

anyone else getting Delta-03 errors every minute? its literally unplayable for me 😭

[lofty heart]

I have a code in UPlay but How can I dowload the game?

[flat drift]

Yes, delta every 5-10 minutes, ubisoft you need to fix this, fast, otherwise, I want my money back!

[lofty heart]

I contact Ubisoft support.... bye !!

[sleek jasper]

ok

[rigid lodge]

anyone else stucked on "Speak with Alani Kelso" on Castle Settlement?

[sleek jasper]

i got a question, if my game crashed in the middle of a mission and i cant log in to that agent anymore im screwed?

[full oar]

guy i can't play the game just reached the theater and the game decided to just keep crashing every time. this is my third pc restart

[pearl isle]

are you guaranteed an Ivory key per hunter kill? Because I managed to kill all 8 and only got 2 keys

[rigid lodge]

anyone knows if clan losses progress if member count dips below 4?

[pseudo condor]

anyone else has no sound whatsoever in the game? for some reason i can hear the game when i tab out but otherwise nothing... ive tried everything

[wraith stirrup]

i already purchase the standard edition. but the game doesnt apper in my uplay app. when can i download the game?

[upper sundial]

Guys I need help, I have a Logitech headset, but the problem is, if I uninstall LGS, I don't have 7.1 Audio anymore, so what are my options ?

[pine vault]

@wraith stirrup You should be able to right now. Did you check your library under Games if it's in there?

[sturdy venture]

lol game crashed during the president's speech scene

[wraith stirrup]

@pine vault yes i only have the division 1. but i didnt buy it. i bought division 2.

[crude dawn]

Anybody aware of an issue getting stuck at the Theatre? Says Progress 2/4 on missions, but I've done pretty much everything here. =/

Can't get the next settlement in the area higher. Already level 10 and stuck in this place =/

[pine vault]

In that case it would be best to contact Ubisoft Support about it @wraith stirrup https://support.ubi.com

[crude dawn]

Can't even get DZ unlocked

[wraith stirrup]

ok thanks

is there a processing time if u bought it via credit card?

[agile abyss]

hi, i have a bug with my sound IG

no sound in headphone G930 IG, but i have sound game in Alt+TAB

[pine vault]

@agile abyss https://www.reddit.com/r/thedivision/comments/azu0hc/fix_for_no_sound_for_those_with_logitech/

[agile abyss]

ok

[hybrid prawn]

Hello, I activated the promo Code in amd rewards and know anybody when i get the key for uplay?

[pine vault]

@hybrid prawn According to some people it should be automatically added to your library. If not, please contact AMD support.

[hybrid prawn]

What do u mean with automatically? So AMD dont know the right uplay account right? And do you know if all keys should be sended from AMD?

[heavy chasm]

i have a very strange Problem. Everytime when i use my turret or drone it dissapeared after 3 seconds and the cooldown timer goes to 15 sec. i tried everything, reinstall, log in log out. nothing... anyone else with this problem?

[fathom zinc]

@heavy chasm Same problem here, also my Sharpshooter rifle can't land any hit, the bullet just went through body...

[hearty charm]

@upper sundial try dobly Atmos. You can get it via dobly Access from windows store

[olive flower]

if you have problem with sounds and you are using g933 go to programs and shut down "logitech surround device"

[valid iris]

Atleast for me as i'm using a G933.. it was enough to kill that particular process. 👌

[grave dew]

heyyo! anyone else getting the delta 3 error?

its happening pretty frequently and there are a few on reddit with the same issue

[crude dawn]

Sigh... story stuck after unlocking two people in base of operations. So lame.

Lvl 7 for life

No DZ after an entire night playing

[viral otter]

They need to fix this rampant stutter as matter of priority, its killed me multiple times now

[wispy flower]

i only hear the sound from the game when im alt tabbed, as soon as i go back to the game i cant hear my sound. any fixes?

[cold ginkgo]

Hey i really got a problem with the game. It freezes every minute for a while and the audio keeps cutting off. Unplayable

i got a gtx1080 so my graphics shouldn't have an issue

[viral otter]

its the game

they fucked something up badly because when I reinstalled the game it worked and ran fine for like 10 minutes before it broke again

[cold ginkgo]

the beta was really fine ... now its pure garbage and i am close to refund if i could

[viral otter]

I have a gtx1070

[cold ginkgo]

i can't even play 1 minute ... its broken af

[viral otter]

ram isn't capped either and CPU is not redlining, its something they've done to the game

[cold ginkgo]

Thats sad

i update my grphcscard now

[viral otter]

benchmark test says it should be running perfectly fine, so they've done something to the online environment that's fucking it up

[cold ginkgo]

back to rainbow cheat six i guess ?

[timid holly]

@thom i have the exact same issue =) so youre not alone

[wispy flower]

Its weird like everything was fine this morning

[hidden dagger]

Has anyone had a weird issue, this has happened in both DIV 1 and DIV2 of the gun mis firing, and it's only the marksman rifle... any thoughts?

[timid holly]

Yea everything was working fine last night until i toggled a setting around mute when in background ... sound broke immediately and toggling back didnt fix ... i also noticed the game was eating up 9GB of RAM after that too ... will try reinstalling when i am home from work

[native turret]

Anyone having issues with ubisoft challenges?

[vagrant locust]

game is disconnecting every 5 mins, any solution(inet conection is fine, yes)

[cold ginkgo]

So the sound is completly broken ?

[silent sky]

Hey, do you use a headset?

[timid holly]

I do

[silent sky]

@cold ginkgo

[cold ginkgo]

yes

[silent sky]

What brand?

[cold ginkgo]

logitch g933

[silent sky]

That's the thing. Close all apps that are bound to Logitech, the audio software and all that. Even kill it in the task manager if you have to.

I had to switch to earbuds.

[cold ginkgo]

wtf

i will play on my boxes then

[silent sky]

Okay. Do tell if it got fixed!

[cinder rune]

could i get help ?

[native turret]

What do you need?

[cinder rune]

so u might know idk lol]

but i bought the amd ryzen 5 2600 and it came with the div 2

and i have entered the cupon code in the amd rewards and im just wondering when will i get the code

[dire vector]

Does the game log why its shutting down? Cuz I keep getting these random shut downs with out any messages as for why it did it

[forest crown]

My entire computer keeps crashing five minutes in every time I play, and put my computer in Windows automatic repair

[native turret]

@cinder rune I got mine the day before it was released

[cinder rune]

how did u recive it ?

[native turret]

I got an email notification and I logged in to AMDRewards

Redeemed it by linking my uPlay

[cinder rune]

ah

[cold ginkgo]

@silent sky it worked

[cinder rune]

how do i do that way

[silent sky]

I'm glad to hear so.

[native turret]

Log in to your AMDRewards and see if you can redeem it

[cinder rune]

so i go to my rewards yeah

[native turret]

AMDRewards -> My Rewards -> Find Division 2 and read the Instructions to activate

[cold ginkgo]

But i got now stuttering in combat ... ffs this game

[dire vector]

Anyone know where the crash logs are located at?/

[green solar]

someone else can't open caches???

[native turret]

Not sure but check the installed directory, usually at C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division 2

[dire vector]

Oh ye, thats where the logs are.. thank you.. Tho its empty, so my crashes are so hardcore its not even logged xD

[native turret]

xD

Or check here C:\Users\<name>\Documents\My Games\Tom Clancy's The Division 2 where <name> is your user folder

[lofty heart]

My game has major frame drops

[dire vector]

Ye i know, already checked that there.. but there was nothing to see.. Its interesting tho, its not even giving me errors or logging why it happens.. Its like a power switch just turns off the game out of nowhere.

[whole nymph]

welp i have delta-04 error

[native turret]

Does the game just black out and close?

[cinder hound]

Man my game just keeps randomly crashing

[bronze thistle]

My game randomly exit to desktop ....

[dire vector]

No not even blacking out.. its just play play play phoef gone

[bronze thistle]

[15324] 2019-03-15 08:58:58 [10772] ERROR GameProcessWatcher.cpp (210) Child process abnormal exit: 19932
[21996] 2019-03-15 10:02:21 [ 6904] ERROR GameProcessWatcher.cpp (210) Child process abnormal exit: 16164
[ 8848] 2019-03-15 13:59:26 [12684] ERROR GameProcessWatcher.cpp (210) Child process abnormal exit: 22628

[wispy flower]

@timid holly i fixed my sound by killing all my logitech headset software ( i have a logitech headset)

[whole nymph]

https://imgur.com/a/kgimS9g

i have this eerror after the settings

[cinder hound]

@lofty heart same

[whole nymph]

help pls

[native turret]

What region are you in?

[zinc maple]

guys i am not able to play today

[whole nymph]

US

[dire vector]

EU

[zinc maple]

please help me, I got disconnected everytime i entered the game for like 3 min

[native turret]

Could be something going on in US, EU is working fine

[whole nymph]

i can't play the game

after the settings screen delta - 04 shows up

when loading 0-100%

[native turret]

Yeah I had that too during closed beta

[whole nymph]

im sad

after setup i cant access the game

[gentle tide]

u running a firewall?

[whole nymph]

i even check the firewall

yeah i check both on the division public and private

[compact plover]

All my mods are marked as junk and i cannot unmark them. I don’t know why. I accidentally deconstructed them. I had 58 and they’re all gone.

[gentle tide]

lol

[whole nymph]

i tried turn off my firewall

doesnt work too sstill

[gentle tide]

are u behind a school firewall?

[whole nymph]

no

im not at school

[native turret]

@compact plover exiting the game and coming back should unmark them all, at least that's how it was on D1

[tender pasture]

hello does any 1 have problem with mission Agent Brooks Support ?

[compact plover]

Thanks. I will try that.

[lofty heart]

ive got a problem, i reloaded the game many times ect. but everytime i wanna use a skill (all the skills) it immediatly destroys it. and than the cooldown goes 2 ways 1. reset in 12 secs OR starts from 120 sec. i have thiswith every skill i use..

[native turret]

So like, when you deploy a hive, it destroys it straight away?

[lofty heart]

yea

[compact plover]

@lofty heart i have that hug too

[lofty heart]

i have it on all my skills...

[compact plover]

Bug sorry

[whole nymph]

cant play the game what is this error

[native turret]

Probably some keyboard software doing a double fire or something

[mint robin]

i keep geting this error unknown file version 2\d3dcompiler_47.dll any thoughts on how to fix? ive deleted the file and reinstalled it via verifying game files yet the problem is still here

[lofty heart]

i havent had this problem 4 hours ago.. i just came home to play some and now i have this all the time..

@mint robin does your anti virus sees that file as malware? and maybe blocks it

[mint robin]

dont have an antivirus setup

i mean ill check windows defender to see if that helps

[native turret]

@mint robin send a screenshot possibly?

[gentle tide]

ive heard the dx12 error can cause that d3d compiler error JMK

[compact plover]

@native turret restarting the game helped. Now i need to grind for new ones.

[mint robin]

ok

[native turret]

Lol that only solves one part of the problem, not being able to remove the mark is an issue in itself :(

[gentle tide]

in settings in the menu before u start the game disable dx12

[mint robin]

how can i send a sc here?

[tardy siren]

you can upload it to some image service and post the link here

imgur for example

[compact plover]

Yes. I had some really good ones

[mint robin]

ok

give me a sec

[native turret]

Does anyone know if pinging ubi servers is forbidden for troubleshooting purposes?

[gentle tide]

no clue

[lofty heart]

@tardy siren can you tell the devs from the division 2 to fix the skill bug pls 😦

[mint robin]

https://imgur.com/rbnh5NW

[gentle tide]

yes jmk do what i said

[mint robin]

that keeps showing everytime i try loading the game

[hoary agate]

is it any delta to NAor somthing?

[whole nymph]

https://imgur.com/a/kgimS9g

[native turret]

You said you deleted that exact file and verified game files

[gentle tide]

in the menu turn off dx12

[whole nymph]

help pls

[tardy siren]

@mint robin even with verify files?

[native turret]

I think NA might be broken rn

[whole nymph]

NA broken?

can someone confirm this pls

[mint robin]

like i would click on my agent then it would load to 20% and crash. ive even deleted that file and reinstalled via verifiying files and it would still not fix it

[native turret]

Btw @mint robin try running this in your game folder C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Tom Clancy's The Division 2\Tools\DirectX\DXSETUP.exe

[zinc maple]

my game got delta-03 every 5 m in, what should i do?

[native turret]

Have it reinstall some DX files

[mint robin]

ok

[gentle tide]

oi vey

during beta people were getting the same crash with the same error and had to disable dx12 to get it to stop

[native turret]

Also my challenges aren't working properly in game

I activated my pistol challenge and the counter isn't working

[gentle tide]

the same 10-20% and then crash the exact same crash

[serene eagle]

so....still crashing while on party?

[late vapor]

https://cdn.discordapp.com/attachments/550444014906638347/556105746488754186/unknown.png

[serene eagle]

this is not happening when Beta Version

[late vapor]

That's the crash message I have suddenly started getting randomly, while in parties.

[native turret]

What in tarnation is that crash message lol

[serene eagle]

yes

[old kayak]

@zinc maple same here, delta-03 error after 5 minutes of game launch

[late vapor]

Its that, or a direct crash to desktop with no errors.

[gentle tide]

runtime errors i got no clue

[zinc maple]

@old kayak It started today

[serene eagle]

hopefully, the division game can directly to solved this "bug" and not waiting til next thursday

[mint robin]

the first problem i had was just frame issues but now its just broken, i hope this gets fixed soon. i preordered the game and could barely even play it those extra days early

[zinc maple]

Potato server in a nut shell

[serene eagle]

this is massive problem

[gentle tide]

jmk before u click on your agent just click the settings cog and disable dx12 good lord have mercy on my soul

[late vapor]

Weird thing is, I had no issues in parties where I was the leader, or just a member for the first 45 hours or so.

[native turret]

jmk is getting the error before even the game loads

[serene eagle]

yes, when you as a leader party, you not going to crash

but the others members will crash

[gentle tide]

suhosin read -> M] JMK (PC/NA): like i would click on my agent then it would load to 20% and crash. ive even deleted that file and reinstalled via verifiying files and it would still not fix it

[mint robin]

ok so i just did the dxsetup thing you told me and now the game wont even get that far

[tardy siren]

@mint robin can you try one thing for me

[mint robin]

dx12 is off

[native turret]

Oh I missed that my bad

[tardy siren]

(btw we usually don't do support but since this relates to work I do)

[mint robin]

what is it?

[whole nymph]

no one helps me im sad

[serene eagle]

dx11 or dx12 not effect and still going crash when join party

[blissful otter]

anyone in Canada recieve the AMD rewards key yet? @long sky can you comment about the AMD rewards not going out? many on reddit and official forums, including me, have not received our keys.,

[tardy siren]

@mint robin Where Uplay is installed, there is a folder called logs/, in that folder there is a file called "service_log.txt", can you send it to me via DM?

[gentle tide]

deelegends your issue is an internet conenctionr elated issue its almost impossible for us to help you without being at your house lol

[mint robin]

ok

[whole nymph]

😦

[gentle tide]

xree the dx12 crash were refering to is the d3d renderer error

[whole nymph]

my internet is good

dunno why this happen i can connect to any game

just not on division 2

[serene eagle]

please fix this game...this is going annoying

[gentle tide]

are u running a packet shaper by any chance deelegends?

[whole nymph]

no

[gentle tide]

u custom build that pc?

[whole nymph]

firewalls off too

no its already build

[raven nexus]

somone here is bugged on wrong tier like me?

[gentle tide]

many 3rd party custom built 'gaming' pc's come with packet shapers by default do you know how to run a clean boot on your system deelegends

[serene eagle]

there is still not tier yet in this patch, as I know

[whole nymph]

im not on custom built pc

[gentle tide]

what brand is it

u asked for help im helping you lol

[whole nymph]

yeah i know ur helping lol im not saying ur not

[raven nexus]

I done all 3 strongholds and still tier 3 😦 shame...

[gentle tide]

what brand is the pc

[whole nymph]

alienware

[gentle tide]

ok thats a custom built gaming pc do u know how to do a clean boot

[whole nymph]

no how

[fleet turret]

any one else constantly crashing for no reason?

[gentle tide]

do this. https://support.logitech.com/en_us/article/228 for whichever os you have i know it seems complicated but this will disable everything but the bare bones defaults of the system and disable any packet shapers et al

[whole nymph]

ok ill try that

[gentle tide]

often 3rd party traffic handlers game platforms use around launch will conflict with packet shaper software and basically keep disconnecting the user

[hearty charm]

@fleet turret are you using dx12?

[fleet turret]

yep

[gentle tide]

during high volume traffic days

[hearty charm]

That is why...

[fleet turret]

played since closed alpha without issue

[gentle tide]

gaming pc's generally come with them by default as to try to maximize the users ping

[hearty charm]

Beta was barely the release build. Dx12 is highly buggy atm

[gentle tide]

yeah i cant play with dx12 just rng crashes non stop but good to go with it off