The steam overlay does not work

[storm lodge]

I can't take screenshots, get achievements, and I can't fullscreen the game properly without it being lower resolution.

[tight bridge]

Hey! Could you share some more information so we can better understand the issue? A video would be very helpful.

In the meantime, please ensure you are running the Steam client as an admin, check for any pending updates, and give the client a quick restart.

[storm lodge]

I cant exactly record at the moment but I can state a few things wrong

such as the game not working when I launch it from steam normally

I have to launch the game as an administrator but doing so breaks the steam overlay

[tight bridge]

Could you clarify what you mean by "not working"?

[storm lodge]

F12 doesn't take screenshots, the framerate indicator in the corner I have enabled does not show up, and shift + tab does not enable the steam overlay

oh

uhm

the game gets stuck on my computer

and won't close

I have to open a separate desktop to close it

[tight bridge]

This sounds more like a Steam client issue rather than something with the game itself, especially since this is the first we’ve heard of it.

However, we’d like to try and help! To get a better understanding of what’s going wrong, please share some more details with us—screenshots, videos, your system specs, and whether or not you have any mods installed would be very helpful.

[storm lodge]

what I mean by this is that it freezes on the tinybuild logo

[tight bridge]

Since you mentioned you can't fullscreen the game normally, could you give this a go: https://tinybuild.theymes.com/hc/en/hello-neighbor/articles/pc-screen-resolution-issues-20

[storm lodge]

and does not respond to anything

[tight bridge]

That's a known issue with the game's engine and Intel's CPUs gen 10 and newer. Please start by following this guide:
https://tinybuild.theymes.com/hc/en/hello-neighbor/articles/pc-the-game-crashes-at-start-17

[storm lodge]

I'm using an amd cpu

[tight bridge]

Try this guide nonetheless and see if that helps - just in case.

[storm lodge]

and I've already tried that

unfortunately it did not help

thanks for the resolution tip though, that did work

[tight bridge]

Glad to hear it! Are you still having the overlay issues after trying that?

[storm lodge]

yes

that happens when you run a game on steam as an administrator

but it's the only thing that fixes the game crashing

[tight bridge]

In general, it's best to run Steam with admin rights, as not doing so can cause multiple issues—not just with Hello Neighbor, but with many other games.

The overlay should be working, so this sounds more like a Steam client issue rather than something with the game itself, especially since this is the first time we've encountered it.

To help us better understand what's happening, please provide:

1. Your dxdiag.txt file
2. Screenshots or a video showing exactly what's going on
3. Whether you have any mods installed

You can share these here or via our support site.

[storm lodge]

I have mods installed but none enabled, I've attempted removing them and it did not work, and I'll try providing a dxdiag.txt file and a video soon

[tight bridge]

Also suggesting you run some Steam client troubleshooting before sharing any of the above.

[storm lodge]

?