#Hello Neighbor iOS - Immediate Crash During Menu Music

1 messages · Page 1 of 1 (latest)

dry spade
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Here’s a more concise version of your bug report:

App Version: 2.3.8 (latest release)

Device Information:
• Device: iPhone 12
• iOS Version: 18 (latest release)
• Available Storage: 10 GB
• RAM: 4 GB

Issue Summary:
Hello Neighbor on iOS crashes immediately when the menu music starts, particularly after pressing “Continue” or “New Game.” This issue has been ongoing across multiple iOS versions and device models, yet remains unresolved.

Steps to Reproduce:
1. Launch Hello Neighbor on iOS.
2. Wait for the loading screen to finish.
3. Press “Continue” or “New Game” as menu music starts.
4. The app crashes immediately.

Expected Behavior:
The game should load and display the main menu with music playing without crashing.

Actual Behavior:
• The app crashes as the menu music starts.
• No error message or crash report is provided.

Frequency of Occurrence:
This issue occurs every time the game is launched, across multiple devices (iPhone 7, iPhone 12, iPhone 13) and iOS versions.

Attempts to Resolve:
• Reinstalling the app
• Restarting the device
• Clearing cache/data
• Updating iOS and installing previous app versions
• Switching networks

None have resolved the issue, rendering the game unplayable.

Impact:
The game is inaccessible, preventing users from accessing the main menu and progressing in the game, significantly harming user experience.

Additional Information:
The issue seems linked to the specific moment when “Continue” or “New Game” is pressed as the menu music starts. This bug affects multiple iPhone models.

Request:
A fix or update is urgently needed to resolve this ongoing issue.

Attachments:
• Video

Priority: High (This issue affects the playability for many users and needs immediate action.)

sullen nymph
#

Hey! Thank you for what might be one of the most detailed reports I’ve seen! 😊

Could you try connecting your device to the internet and running the game again? Let us know if that resolves the issue.

sullen nymph
dry spade
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Game is unplayable

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9/10 times it crashes but if you are that 1/10th time, the game will still crash about a minute later

sullen nymph
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Hey, could you please clarify on which devices this happens? You mentioned 3 on your first message (iPhone 7, iPhone 12, iPhone 13)

dry spade
sullen nymph
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Thank you for clarifying! Please note that the iPhone 7 is not among the supported devices, so crashes are likely to happen on that model.

Regarding the other two devices, could you share a video from either one showing the device being connected to the internet but still experiencing crashes? This would help us investigate further.

rustic valve
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Odd, i had an iphone 7 and hn worked just fine

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Im using ios 15 on iphone SE 2nd gen and it works