My screen freezes every 5 seconds into the game.

[mossy ingot]

Every time i play Secret Neighbor my screen freezes for 2 second or more, anyone know how to fix this?

[jagged bear]

Hey! What is your console model (e.g., One, Series S or X) and does that happen after some specific in-game event? Have you attempted any troubleshooting, such as reinstalling the game?

[mossy ingot]

Hey there! I actually did try reinstalling and it kinda worked! It still freezes sometimes but only once in probably 10 miutes which isn't even a problem to me, but i have one question, is it possible to play secret neighbor on pc connected to an xbox account?

[jagged bear]

Hey, that’s great news!

It would still be helpful for us to know what device you’re using so we can investigate any potential causes on our end.

And yes, purchasing the game on the Xbox Store allows you to play it on PC, Xbox One, and Series S|X. 😊

[mossy ingot]

I'm playing on PC actually

[jagged bear]

Well, that changes things quite a bit! 😅 Could you please let us know what your PC specifications, if possible, by sharing your dxdiag.txt?

[mossy ingot]

Device name DESKTOP-JC9KJ0R
Processor AMD Ryzen 5 5500 3.60 GHz
Installed RAM 16.0 GB (15.9 GB usable)
Device ID E3DA83A5-9C7E-416C-B80A-044681F8####
Product ID 00330-80000-00000-AA6###
System type 64-bit operating system, x64-based processor

[jagged bear]

Hey, thank you! As it is very important for gaming, could you also share what your GPU and its driver version is?

You can find that under Device Manager > Display adapters. For the drivers, right-click on your GPU and click Properties > Driver > Driver Version.

[mossy ingot]

It showed this for me but idk which one of this is or if this is what im looking for.