Stuck in loading screen

[stable briar]

Whenever I load into quick game, I load into the loading screen but sometimes at some point, the loading stops, I'm not saying that the game freezes, the music still plays but it doesn't load the match.
Within that happening, I had to keep closing the game over and over again.
Please fix this

[round grove]

Hey, thank you for reporting this to us! Could you let us know if you're using a cabled connection or WiFi, and also provide us with your exact PS model? 🙂

[stable briar]

Hi,
Normal PS5, cabled WIFI broadband

[stable briar]

I dont know my model but all I know that its a PS5, not a ps5 pro

[round grove]

Thanks for confirming you're on a PS5! If you can, try switching to a wired connection and let us know if that helps.

In the meantime, our team is looking into it and working on improvements. Thanks for your patience!

[stable briar]

Thank you so much @round grove! Please update me about this bug whether its being fixed, etc

[unborn sable]

This has happened to me before, it eventually loads, but it takes at least 5 minutes (and we don't have all the time in the world to wait)

[stable briar]

Try switch to wired connections and tell me here anything so I can explain more to the developers

[unborn sable]

I play on switch (forgot to mention that) if it happens on 2 different consoles, then there is a chance it happens on xbox too. (although Switch and PS have crossplay with each other so it prob just them that have the prob)

[stable briar]

@round grove (sorry to ping you)
Any updates on the bug? Also its starting to happen more consistently

[stable briar]

We need this bug fixed, its happening even more like twice in 2 minutes

[round grove]

Hey, could you let us know what is your NAT type, and if possible, run an internet test on https://azurespeedtest.azurewebsites.net/ though your PS browser?

[stable briar]

So sorry (I am new), but how do we run internet tests on that website and see our NAT?

[round grove]

You can run those tests through your Playstation's internet browser.

As for the NAT type, you can find it under Settings > Network > Connection Status > View Connection Status.

[stable briar]

(update) My NAT type is 2 sorry for the late reply

[round grove]

Hey, NAT 2 is good enough.

I did notice, though, that you haven’t confirmed whether you’ve tried playing using a wired connection (router to PS).

Also, did you run an internet speed test? This can help identify potential causes, like internet quality or distance from servers.

[stable briar]

Thing is I dont know how to use a wired connection to my PS since I have some guests in my house.

[stable briar]

@round grove here is my azure speed test results
I am in the UK (west midlands) I dont know if that counts as west UK

The speeds are changing by a few numbers

I recorded this on the PS5's browser system. Can you tell me what to do with this bug or anything you guys can do?

[round grove]

Hey! This issue is rarely reported and often depends heavily on the quality of the player's connection. While we’re constantly working on improving the game in terms of both gameplay and connectivity, there are some factors that fall outside our scope of support.

We strongly recommend ensuring optimal gaming conditions to minimize or eliminate the possibility of such errors. Please refer to our guide here for tips on improving your connectivity.

In the meantime, rest assured that we’re also investigating whether this issue is caused by the game itself.

[stable briar]

Its affecting other players too.