Game crashes on continue, the base game story.

[spice sparrow]

Here, this is another unreal error with player controller.

https://cdn.discordapp.com/attachments/720318918165659779/1276691694032523327/image.png?ex=66ca734b&is=66c921cb&hm=c94355c9f9ab833c03dafb790639748a0bfc1c809ce8223232eef8c2cb7c2fa8&

[carmine ginkgo]

same thing but wit ms store ver here has a lot of things in it herehttps://discord.com/channels/474299944254308373/1273943409383702571

when this happened to me i just reset my save

and it worked again

[lavish wadi]

Hey! In addition to the suggestion "Error" shared above, could you confirm that you're playing the Steam version of the game and share your files under %USERPROFILE%\AppData\Local\HelloNeighbor2\Saved?

This will help us a lot! Thank you.

[lavish wadi]

Was it the same error message for you, too?

[spice sparrow]

Want me to send the entire folder content or just the crashes folder? Or do you need the saves?

Please let me know in regards

Or would you want a zipped folder instead?

[carmine ginkgo]

yeah

[lavish wadi]

The entire \saved folder, zipped, please! Thank you 🙂

[spice sparrow]

here ya go.

[lavish wadi]

Thank you! Any idea of any actions you took before this happened, by the way? It could be of help; for example, this happened to another player after updating the GPU drivers.

[spice sparrow]

No Idea to be frank, I had two DLCS saved wiped after crashing to see if it would resolved it but nope still has the crash issue.

It used to load up fine after post game, but now it crashes for me.

[carmine ginkgo]

this only happened to me after tryna change the movie (video) files but i dont think thats why it happened just sayin

[brittle zenith]

It's the same error as mine!

[spice sparrow]

Any updates yet k1mon?

[lavish wadi]

Not yet; this is quite a tricky one, which may also relate to GPU drivers and player settings. However, please rest assured that we are still investigating this.

[brittle zenith]

@spice sparrow What graphics card do you have?

I have an nvidia 3070 ti

[spice sparrow]

A bit more details on what I had.

[brittle zenith]

Ah, thats good!

Its a laptop, no?

[spice sparrow]

Yep.

[brittle zenith]

Have you updated the drivers?

or something?

[spice sparrow]

Its up to date.

No updates are available.

The game was working just fine, and works on post game till I got back in the game a bit, then decides to crash upon clicking continue

then Hl2 crashes with that logged error displayed.

[brittle zenith]

I got the error after updating all the drivers on my computer, including the graphics card drivers.

[spice sparrow]

Sounds like the game does NOT like updated drivers.

[brittle zenith]

yeah hah

🤣

[lavish wadi]

Hey, since you all have the same issue, I went ahead and closed the other thread https://discord.com/channels/474299944254308373/1273943409383702571 to make the information flow easier. 🙂

Keep in mind that it is not uncommon for drivers to sometimes "break" things.

Another thing you could try is to roll back drivers or use the Studio driver version instead.

Instructions:

• https://www.nvidia.com/en-gb/drivers/driver-rollback/
• Studio Drivers https://www.nvidia.com/en-us/drivers/

[spice sparrow]

I mean, I do understand that frankly this game can cause crashes. But when starting a new game, it works just fine for some reason.

Is the save file separate to specific driver version?

[brittle zenith]

x2

[spice sparrow]

I understand if UE4 has some limits.

[brittle zenith]

Sorry, buy the instructions are for WinXP, Vista and win7

No Win11

[lavish wadi]

Oops, the article seems quite outdated; apologies! The easiest way to roll back should be to open your Device Manager > Display adapters > right-click on your GPU > Driver tab > Roll Back Driver (if available).

If it's greyed out, try the official Nvidia site: https://www.nvidia.com/en-us/drivers/. Select your GPU (if on a laptop, select Notebooks) and OS version, and hit "Find." From that screen, select Studio drivers; download and install ("clean install" preferably).

Studio drivers tend to be more stable than Game ready. 🙂

[brittle zenith]

But the studio drivers are not designed to play videogames, only studio like edit clips etc.. Probably I will lost fps, or not?

[spice sparrow]

It is reduced FPS.

The game ready one offers more FPS in favor. HL2 for mine gets up to 125FPS caps.

normally I dont wanna debate about it but, yknow.

My old laptop couldnt barely run due to fps 30.

Weak graphics.

[lavish wadi]

That is not really true.

They are generally the same drivers. Studio drivers, however, are stable drivers that have spent more time in testing and tend to be less buggy, which is why it is recommended for certain professionals.

Game drivers offer small tweaks and hotfixes, most commonly for games that have just been released.

Since those drivers may be more stable, they could potentially provide us with an answer on what may be the culprit for those crashes! You could easy roll back to the latest Game Ready drivers if it still doesn't work. 🙂

[spice sparrow]

I mean saves can break if updated which is unusual for this game to be honest but yknow.

[lavish wadi]

Of course, this is uncommon, but since it was mentioned that the issue took place after a GPU driver update, it's important to recommend this as a potential step to take while we investigate further.

[brittle zenith]

Have you already installed those drivers? @spice sparrow ?

the studio

[spice sparrow]

game ready.

Also currently playing another game rn.

[brittle zenith]

This?

[spice sparrow]

Yea

[brittle zenith]

Me too

[spice sparrow]

Ill reconsider Studio later.

[brittle zenith]

Ok

[brittle zenith]

@spice sparrow no info?

[spice sparrow]

give the devs a bit of time

[brittle zenith]

No, if you have installed the drivers

[brittle zenith]

Yo?

[spice sparrow]

Did it work for you?

Havent got time to test right now

[brittle zenith]

I havent installed yet. I was watching the CodNext

[spice sparrow]

Just installed the Studio

Let me boot up the game

Same results.

[lavish wadi]

Thank you for trying!

We'll continue to investigate.

@spice sparrow since you're playing the Steam version of the game, could you please try adding -dx11 under the game's Launch Options and run the game again?

[spice sparrow]

Sure gimme a minute

no go sir.

It boots up fine, but when I click continue, it crashes this.

[brittle zenith]

I will try right now

nah

[brittle zenith]

I will try in my laptop

with the same drivers...

In the laptop 💀

[carmine ginkgo]

free roam hates you ig

[lavish wadi]

The issue with this may relate to the potentially corrupted save file syncing with all your devices, thus the same crash error.

@spice sparrow Let's try one more thing. Back up your Saved folder under %USERPROFILE%AppDataLocalHelloNeighbor2 (e.g., compress it or copy-paste it to another path) and then delete it. Then, run HN2 and start a new game.

[spice sparrow]

Corrupted save probably. It was already completed save.

[brittle zenith]

It works?

[spice sparrow]

Just that when I press continue in post game, crashes for me.

It was working normally during my session before the crash.

then again completed save, loading into post game.

[brittle zenith]

Did you do this?

[carmine ginkgo]

are you sure that free roam save was corrupted or is it all free roam saves

[spice sparrow]

Only the base game free roam was corrupted for some reason, I was able to load in before.

I know DLCs are quite buggy.

[brittle zenith]

@lavish wadi And what I have to do?

[brittle zenith]

¿?

[lavish wadi]

@brittle zenith Deleting saves on Xbox for PC is much trickier than on Steam due to the cloud sync, but I've tested this method, and it should work! 🙂

To completely delete your save and settings and start a new game, please follow these steps:

1. Completely disconnect your PC from the internet (both Wi-Fi and cable).
2. Go to %USERPROFILE%\AppData\Local\Packages\tinyBuildGames.HelloNeighbor2_3sz1pp2ynv2xe and delete all contents.
3. Run Hello Neighbor 2. If everything was done correctly, you should only have the option for "New Game" and not "Continue."
4. Finish the tutorial and exit the game.
5. Reconnect to the internet and run the game again.
6. You should then be prompted to choose between the newer save on your device or the cloud save (see screenshot).
7. Choose the save on your device.

Let me know if that helped! 🙂

[brittle zenith]

Ok! I'll try it

[brittle zenith]

ç

No wifi)

NICE

YES SIR

But Do I have to do everything again?

[brittle zenith]

Is this normal?

[carmine ginkgo]

the void clock

[brittle zenith]

No, it is bugged and practically nothing is seen

The shadows are buged

[brittle zenith]

In the shadow

Only the objects I can pick up

[carmine ginkgo]

lighting brokee

[brittle zenith]

yeh

bro

This game is so broken now the keys are disappearing from my inventory

And the neighbour have gigant gloves XD

[lavish wadi]

Hey, this is on our list of known issues. 😉

For dark objects, please try raising your Shadows and Textures. This may help.

[brittle zenith]

I already lowered everything to the minimum and also everything to the maximum and it's still the same...

[lavish wadi]

Noted! Please also try verifying the game's files; just in case! 🙂

[brittle zenith]

Yeh, I just did it

@lavish wadi

...

For real?

[lavish wadi]

I assume that this happened after restarting the game?

[brittle zenith]

Yep

Only if I close the game, if I go back to the menu nothing happens.

[brittle zenith]

Could it be a data synchronization problem?

With xbox app.

I have been looking at the folder: %USERPROFILE%\AppData\Local\Packages\tinyBuildGames.HelloNeighbor2_3sz1pp2ynv2xe
And all the folders are empty except the folder with the name:
''SystemAppData'' in this the ''Helium'' folder is empty, however the ''wgs'' folder has an empty folder and another one that is not, the one that is empty has the name ''t'' and the one that is has files is ''000901FCC0745E55_0000000000000000000000006596566E''

I say this in case it helps you in any way or if it is normal.

[lavish wadi]

Every piece of information, no matter how irrelevant it may seem, can prove valuable during investigations. Thank you! 🙂

[brittle zenith]

Noathing?

[zealous marsh]

It's so cool that k1mon takes so much time for helping the game going good for next updates

[lavish wadi]

Unfortunately, there’s still no update.

Since we’re unable to reproduce the issue and reports are very limited, it may be related to personal settings, which is making it difficult to resolve.

Thank you for your continued patience.

[lavish wadi]

In this case, it’s also possible that you’re syncing with your old, potentially corrupt save.

Could you please give those instructions here: #1276692220027863183 message another try and be sure to follow them exactly as outlined? 🙂

[brittle zenith]

OK

[brittle zenith]

But it still doesn't work, since xbox syncs the data...

[lavish wadi]

To prevent the data from syncing, please make sure that you're offline when you delete and start the game.

After the game saves once, close it and connect to the internet. You will then get prompted on which save to keep; this is the most crucial step. Please choose "The one on this device (newer)".

It should then replace your old cloud save with the new one.

[brittle zenith]

Okay, now if I get the file, I'm going to play for a while and see if it works well.

I'll do a mini-speedrun

[brittle zenith]

Yey!

[brittle zenith]

And it works

Thank you k1mon!!

[lavish wadi]

That is amazing news! And easily the longest thread I've had in bug reports 😅

Thank you! 🙏