Can someone help me with this error? | Hello Neighbor Games | Page 1

carmine flicker Aug 16, 2024, 9:56 AM

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The game loads with the menu and all the options. But when you press play, it only shows that it is loading and it takes a long time, and after closing the game the error occurs.
The game is purchased with game pass in the xbox app on pc.

tender coral Aug 16, 2024, 9:57 AM

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prob just reinstall the game

carmine flicker Aug 16, 2024, 9:58 AM

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tender coral prob just reinstall the game

I already did

tender coral Aug 16, 2024, 9:58 AM

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well idk then

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bc this never happened to me on gamepass

carmine flicker Aug 16, 2024, 10:02 AM

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dawn thunder Aug 16, 2024, 10:09 AM

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what are your specs ?

carmine flicker Aug 16, 2024, 10:13 AM

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dawn thunder what are your specs ?

from my computer?

dawn thunder Aug 16, 2024, 10:14 AM

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yes

carmine flicker Aug 16, 2024, 10:15 AM

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dawn thunder yes

carmine flicker Aug 16, 2024, 10:15 AM

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carmine flicker

thats the msinfo

dawn thunder Aug 16, 2024, 10:16 AM

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uh i mean what is your CPU, GPU and ram

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do you have a gpu ?

carmine flicker Aug 16, 2024, 10:17 AM

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dawn thunder uh i mean what is your CPU, GPU and ram

Cpu- 11th Intel i9 11900k
gpu- nvidia x msi 3070 ti
Ram- Corsair 32gb

dawn thunder Aug 16, 2024, 10:18 AM

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it should work then
by chance, de you have the Playtest and played it recently ?

carmine flicker Aug 16, 2024, 10:19 AM

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dawn thunder it should work then by chance, de you have the Playtest and played it recently ?

whats playtest?

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I only played the full game

dawn thunder Aug 16, 2024, 10:20 AM

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ok
have you tried to delete your save by : Options > reset save ?

carmine flicker Aug 16, 2024, 10:22 AM

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dawn thunder ok have you tried to delete your save by : Options > reset save ?

yes

dawn thunder Aug 16, 2024, 10:22 AM

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even with a new save it does again ?

carmine flicker Aug 16, 2024, 10:22 AM

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yep

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The game was working fine but I updated all the drivers and it no longer works correctly

carmine flicker Aug 16, 2024, 2:29 PM

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so?

carmine flicker Aug 18, 2024, 4:19 PM

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Hello!?

whole tulip Aug 19, 2024, 7:38 AM

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Hey, "LowLevelFatalError" could happen for multiple reasons. Please try the following, and let us know if they helped:

Reinstall the game/verify the integrity of the game files;
Adjust/lower the graphic settings, especially anything related to Ray Tracing;
Reinstall the GPU drivers and ensure there are no pending Windows & Xbox app updates;
Make sure that the game runs on your dedicated GPU: https://tinybuildgames.zendesk.com/hc/en-us/articles/6905695531796-Switching-to-your-dedicated-GPU.

carmine flicker Aug 20, 2024, 6:02 PM

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whole tulip Hey, "LowLevelFatalError" could happen for multiple reasons. Please try the foll...

Ok,

carmine flicker Aug 20, 2024, 6:19 PM

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@whole tulip I just tried everything you told me and nothing works.

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carmine flicker Aug 20, 2024, 6:22 PM

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carmine flicker

Nvidia Drivers

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carmine flicker Aug 20, 2024, 6:23 PM

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carmine flicker

Windows, all updated

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carmine flicker Aug 20, 2024, 6:23 PM

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carmine flicker

Xbox Apps updated

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carmine flicker Aug 20, 2024, 6:26 PM

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carmine flicker

Lowest graphic settings

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carmine flicker Aug 20, 2024, 6:28 PM

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carmine flicker

Redownloaded

whole tulip Aug 21, 2024, 10:39 AM

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This is peculiar.

Before forwarding this further to the team, could you also confirm that the game's running on your dedicated GPU, remove any controllers, and try one more time to start a new game?

Thank you!

carmine flicker Aug 21, 2024, 1:50 PM

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whole tulip This is peculiar. Before forwarding this further to the team, could you also co...

Hum... I'm playing on pc so I only have my gpu and not integrated graphics

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Ahorro de energia = Few resources
Alto rendimiento = More resources

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Of course, the game stopped working when I updated all the drivers to the latest ones, but there shouldn't be any problem if the game is well optimized.
I can give you a screenshot of all the new drivers that I installed on my computer.

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(If you need it)

whole tulip Aug 21, 2024, 2:13 PM

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This is what makes it so peculiar: it worked fine before you updated the GPU drivers. And—if I'm not mistaken—you've updated them twice since the latest Nvidia drivers were released just yesterday.

I suggest trying two more potential solutions. First, navigate to %USERPROFILE%\AppData\Local\Packages\tinyBuildGames.HelloNeighbor2_3sz1pp2ynv2xe and delete all contents. Additionally, try reinstalling the GPU drivers, but this time, select "clean install" when prompted.

carmine flicker Aug 21, 2024, 3:14 PM

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Okay, I'm going to do the drivers thing.

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And reinstalling

whole tulip Aug 21, 2024, 3:34 PM

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carmine flicker And reinstalling

Remember to select "Clean install" (it's a checkbox right before installing).

carmine flicker Aug 21, 2024, 4:08 PM

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whole tulip Remember to select "Clean install" (it's a checkbox right before installing).

Is not working

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The same error

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carmine flicker Aug 21, 2024, 4:14 PM

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carmine flicker Of course, the game stopped working when I updated all the drivers to the latest...

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carmine flicker Aug 21, 2024, 4:16 PM

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carmine flicker

These were the controllers... Could it be that there is a problem with the first 4?

whole tulip Aug 22, 2024, 7:40 AM

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carmine flicker These were the controllers... Could it be that there is a problem with the first...

By controllers, I mean physical controllers like this 🎮. If you have any connected, could you try disconnecting them and using a mouse and keyboard setup instead?

carmine flicker Aug 22, 2024, 7:41 AM

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whole tulip By controllers, I mean physical controllers like this 🎮. If you have any connec...

Ah ok

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Like playstation controller

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👍

whole tulip Aug 22, 2024, 7:41 AM

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carmine flicker Like playstation controller

Exactly! 🙂

carmine flicker Aug 22, 2024, 7:42 AM

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Ok I will try it

carmine flicker Aug 22, 2024, 10:35 AM

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carmine flicker Aug 22, 2024, 10:37 AM

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carmine flicker

@whole tulip

whole tulip Aug 22, 2024, 11:14 AM

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Hey, kindly refrain from tagging us. Rest assured that we see all players' messages! 🙂

I have informed the team about your case, and we're investigating other potential solutions. Thank you for your patience!

carmine flicker Aug 22, 2024, 11:18 AM

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whole tulip Hey, kindly refrain from tagging us. Rest assured that we see all players' messa...

Oh, sorry.

whole tulip Aug 22, 2024, 11:42 AM

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Hey, please try the following:

Open the Registry Editor and navigate to:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers.
On the right-hand side, right-click and select New > QWORD (64-bit) Value.
Rename the new value to TdrDelay.
Right-click on TdrDelay, select Modify, choose Decimal, and set the value to 10.
Click OK to save the changes, then restart your PC to apply the settings.

This tweak may help by increasing the time allowed for your GPU to respond before Windows assumes a problem and attempts to recover. 🙂

carmine flicker Aug 22, 2024, 12:48 PM

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Nope

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tender coral Aug 23, 2024, 4:29 PM

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damn

carmine flicker Aug 23, 2024, 6:17 PM

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tender coral damn

XD

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+1 hahah

tender coral Aug 23, 2024, 11:03 PM

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i tried to edit the movies (video files)

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didnt go well

tender coral Aug 24, 2024, 12:18 AM

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ok so i reset save and it started working again

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so

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ig ur just rly unlucky

carmine flicker Aug 24, 2024, 8:14 AM

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🥵

carmine flicker Aug 24, 2024, 11:15 AM

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Nah

carmine flicker Aug 24, 2024, 11:16 AM

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tender coral ok so i reset save and it started working again

It doesnt work for me

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Im special

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xD

tender coral Aug 24, 2024, 12:20 PM

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this only happened bc i edited the movie files

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did u do that

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or did this just happen bc it felt like it

carmine flicker Aug 24, 2024, 12:22 PM

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tender coral this only happened bc i edited the movie files

How Can I do that?

tender coral Aug 24, 2024, 12:32 PM

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the movies folder next to the paks one

carmine flicker Aug 24, 2024, 12:41 PM

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tender coral the movies folder next to the paks one

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Yep

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And what do I have to do here?

tender coral Aug 24, 2024, 12:49 PM

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thats what i tried to figure out

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i just replaced the video file with the same name

carmine flicker Aug 24, 2024, 12:57 PM

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tender coral i just replaced the video file with the same name

Should I do something then?

carmine flicker Aug 26, 2024, 12:22 PM

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K1mon no info?

whole tulip Aug 26, 2024, 12:43 PM

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We don’t have an update yet, but thanks to another similar report here: https://discord.com/channels/474299944254308373/1276692220027863183, we now have some additional insights and files that could help us identify the issue.

Thank you for your patience. Imbirheart