Levels reset

[scarlet kindle]

I kept getting error messages when I tried signing in today and when I finally got in all of my levels were set back to zero. I restarted but that didn’t do anything. Please help!

[misty spire]

Hi! We faced some server incidents that may affect what you see in-game. As the servers are back to normal, please log in again and let us know if everything is as it should be.

If not, provide us with your Xbox Gamertag so we can further investigate. Cheers! 🙂

[scarlet kindle]

The levels are still at zero unfortunately. My gamertag is talahomi

[misty spire]

Sorry to hear; looking into it! 🙂

[misty spire]

This is now fixed! Thank you for letting us know, and sorry for the inconvenience!

[scarlet kindle]

Thank you so much!!! ❤️

[echo ember]

@misty spire me too can you help me?

My gamertag is Arzøx#8081

@scarlet kindle Hi talahomi👋

[misty spire]

Absolutely! 🙂

[misty spire]

@echo ember fixed!

[echo ember]

Thank you so much🔥❤️

[tardy wave]

@misty spire can you help me pls too,gamertag:(Jandrolillo#5978)

[tardy wave]

?

[tardy wave]

@misty spire Also if you have a little time i have a friend tht also have It, gamertag:(Anthony King#414)

Thank so much if you can

[misty spire]

Both accounts should be now fixed 🙂 Thank you for your patience!

[tardy wave]

Thank so much @misty spire♥️♥️, one thing some friends tell me he also have and it, if it's not too much trouble could you tell them too?, thank you

@misty spire Gamertags:(ToixcTryNoob#981) and (squishy#7828), if you can pls

Thank y so much

[misty spire]

There was no issue identified with the account of "ToixcTryNoob#981"; however, "Squishy#7828" was fixed 🙂

[tardy wave]

Really sorry so much they say me that

Thanks

I Will Talk with him thanks

You are awesome

[misty spire]

It is possible that it was something temporary, and he got his levels back after restarting the game. Connectivity issues may also cause that! 🙂

[tardy wave]

He do It but nothing

@misty spire He says him gamertag now IS :ToxicTryNoob#981, sorry so much, and thank u♥️

[misty spire]

Aaaaaand it's fixed! Thank you for bringing all this to our attention.