whenever i open Hello Neighbor Diaries, it instantly crashes

[nimble zephyr]

If i open Hello Neighbor Diaries, it just crashes

[drifting cobalt]

Hey! Could you let us know what is your exact device model?

[nimble zephyr]

Samsung galaxy S9

The game runned fine during soft launch

[drifting cobalt]

Your phone is among the supported devices, so this shouldn't happen. Could you please restart your phone and try running once again? Also, please make sure that you don't have many apps running in the background and that you're not low in space.

Let us know if this helped.

[nimble zephyr]

I tried all of these but it still doesn't work

[drifting cobalt]

Thank you for your confirmation. The devs are looking into this.

@nimble zephyr do you happen to have any game or battery booster apps running, btw? These are known to sometimes cause crashes, too!

[nimble zephyr]

No i dont

[drifting cobalt]

Noted; thank you!

[drifting cobalt]

Hey @nimble zephyr! We just released a patch that should be fixing such crashes. Could you download it and let us know if it helped? 🙂

[nimble zephyr]

Unfortunately, its still crashing

[drifting cobalt]

Sorry to hear that. Have you tried deleting and reinstalling the game? Also, a video of the crash could prove useful.

[nimble zephyr]

I reinstalled the game but its the same. I will record a video in a moment