so I got a new gpu recently and started playing SN on ultra and it stutters alot. even on medium. I used to play on medium on my old gpu and it ran fine with no stutters. My PC can also run pretty high end games such as: Spider-Man Remastered, Spider-Man Miles Morales, And Etc. here are my specs:
Intel Core i5-2400
8GB Ram
AMD Radeon R7 360 Series
500GB HDD and 111GB SSD
#game stuttering alot
tight narwhal
autumn trail
Isn't the CPU not the minimum?
tight narwhal
minimum is i5-3330
but my cousin has the same cpu and gpu(nvidia instead of AMD but the gpu's specs are pretty much the same)
and his game runs smoothly
so it's not the cpu
nor the gpu
@autumn trail
zenith meadow
Hmm not to sure what's causing it, you have the minimum system requirements, so this is odd
tight narwhal
Hmm not to sure what's causing it, you have the minimum system requirements, so ...
really odd
maybe reinstalling the game will fix it?
zenith meadow
i higly doubt so
zenith meadow
i dont really think there will be anything on yt
https://tinybuildgames.zendesk.com/hc/en-us/articles/20397004865684-The-game-doesn-t-start
Maybe try some articles if not submit a request
ignore the name, there are more articles
tight narwhal
alr
tight narwhal
also what settings do you think I should play on with the game still be looking good
@zenith meadow
zenith meadow
well my laptop does not meet the minimum requirements and i have to play on very low, to be honest the game still looks good even with the lowest settings, but i would reccomend, everything medium, textures high, effects low and well i think thats it, but if you wanna change some settings you can
tight narwhal
alr thanks
I used to play on a very bad laptop and even on low it would lag so much
zenith meadow
my laptop plays on 50 fps max and it kinda lags aswell
tight narwhal
nice
zenith meadow
Have you tried opening a request?
tight narwhal
I used to play at like 20 fps lol
zenith meadow
about this issue?
tight narwhal
Have you tried opening a request?
I'm doing that rn
zenith meadow
Alright
tight narwhal
in zendesk
zenith meadow
I used to play at like 20 fps lol
Ouch
fluid bronze
i am also facing this issue @tight narwhal
tight narwhal
i am also facing this issue <@746603320784846901>
it's good to know that I'm not the only one
fluid bronze
thank god
tight narwhal
just sent an email with zendesk
fluid bronze
i cant play sn when i open the game it started to freeze and stuttered
tight narwhal
i cant play sn when i open the game it started to freeze and stuttered
oh wow
fluid bronze
everytime it does
tight narwhal
does it crash?
zenith meadow
The Specs might be the issue
tight narwhal
yeah
fluid bronze
i still dont think its the specs
tight narwhal
I had to buy a whole new gpu to fix the game crashing
fluid bronze
because i am playing from 1.3 version
zenith meadow
Here are the minimum system requirements
Requires a 64-bit processor and operating system.
OS: Windows 7 and up.
Processor: Intel Core i5-3330 3.0 GHz, AMD FX-8300 3.3 GHz.
Memory: 6 GB RAM.
Graphics: NVIDIA GeForce GTX 760, Radeon R9 270.
DirectX: Version 11.
Network: Broadband Internet connection.
Storage: 5 GB available space.
tight narwhal
because i am playing from 1.3 version
game version?
zenith meadow
yeah i know it
Do you have any reason why it crashes?
fluid bronze
when i update the game to halloweeen 2023
it was working very smooth
from somedays it started like this
idk it is specs issue
tight narwhal
it started crashing for me after the halloween update 2021 or 2020
tight narwhal
idk it is specs issue
what are your specs
fluid bronze
for me the crashing problem would began 2023 halloween
i am replacing my graphics card
to i5 6500
tight narwhal
i am replacing my graphics card
what's the graphics card?
tight narwhal
which one?
fluid bronze
still it is running sn
tight narwhal
if it is old then that explains why it's crashing
fluid bronze
i can tell its very old
but my crashing begans from halloween 2023
it was working smoothly without crash in 1.5.0.2
tight narwhal
same with me. it started crashing after some updates
it used to run fine before
I had to change my GPU
and then it fixed
fluid bronze
if you buy a new gpu also
crash problem will not be fixed
i am thinking its game issue
from halloween
many players are facing this issue
but they have the requirements
zenith meadow
many players are facing this issue
alot of peoples games are working fine without stutering and crashing its either gpu or something else
zenith meadow
well thats odd
tight narwhal
how long does tinybuild take to respond to emails?
tight narwhal
I checked on google and it says that AMD Anti-lag causes stutter and I have it on
I'm gonna try turning it off
fluid bronze
mm
tight narwhal
that did nothing
like it runs at 40 - 60 fps on ultra and then it suddenly just drops to 10 fps
and then it goes back up to 40 - 60 fps and then drops again
and it keeps happening
idk why
fluid bronze
tight narwhal
tinybuild still hasn't responded
vocal raven
Hey everyone!
Meeting the requirements ensures your PC can handle the game's demands, providing a smooth and enjoyable experience. These requirements are designed to guarantee optimal performance and prevent potential issues.
In the meantime, here are some tips for improving your FPS/reduce crashes:
- Ensure that your Windows, Steam Client, and GPU drivers are up-to-date;
- Optimize your PC for gaming (e.g., by closing unnecessary apps running in the background, defragging your drives, making sure that they are not close to full, checking for potential thermal throttles, etc.);
- Try reinstalling the game or verifying the integrity of the game files. You can also delete your %UserProfile%\AppData\LocalLow\Hologryph\Secret Neighbour\ folder, which contains your in-game settings; however, be warned that this will also delete your non-uploaded custom maps;
- "Play" around with your graphics settings until you find an acceptable performance level that suits your hardware (lower resolution, shadow quality, volumetric light, details quality, etc.).
Rest assured that the Devs are also always working on improving the game's features as well as performance, and we're looking into all the players' reports.
To help us do so, it is vital that you also share your full specifications (the best way to do so is by sharing your dxdiag file: https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85) and current visual settings, together with some more details about when such performance drops take place (for example, do they happen during some specific in-game event/place/action or are they seemingly random).
Thank you! 
autumn trail
I wonder if the base speed of the CPU does something...
I've got a CPU with a base speed of 2.10GHz. The minimum CPU is with a base speed of 3GHz.
tight narwhal
let me check mine
autumn trail
It should be 3.3GHz for AMD.
tight narwhal
Hey everyone!
Meeting the requirements ensures your PC can handle the game's d...
I'll try to reinstall or verify the integrity of files
my pc should be able to run the game on high imo
cuz it can run so many high end games
like COD: Warzone which I'm playing rn
it's running super smooth
and my old gpu could run the game on medium settings smoothly
and that gpu was so bad
it was ddr3 and had 64 bits with 2gb vram
my new gpu has GDDR5, 128 bit and 2gb vram
autumn trail
My GPU struggles when I'm playing SN. The struggle isn't that horrible and it's still playable.
I do, however, have unexpected behaviours.
vocal raven
Games are designed using different technologies, which means that each game has a unique performance.
With the latest update, we introduced new textures that are more demanding in VRAM on high and ultra settings (8GB is recommended). As mentioned previously, start by dropping all your settings to low and then move to higher ones, checking the performance hit each time.
Also, please keep in mind that your CPU does not meet the minimum requirements and could also be a reason for unexpected behavior.
tight narwhal
Games are designed using different technologies, which means that each game has ...
I just said that my old gpu which was ddr3, 64 bits and 2gb vram could run the game on medium even after the new update with new textures
autumn trail
Games are designed using different technologies, which means that each game has ...
Is the game optimized for Nintendo Switch?
tight narwhal
Games are designed using different technologies, which means that each game has ...
also my cousin has the same cpu and his game runs fine
his gpu is also has the same specs as me
his is nvidia tho
mine is amd
so idk why this is happening for me
his game runs at high and ultra with 60 fps
autumn trail
My CPU is currently running at somewhere near 3.5GHz.
tight narwhal
My CPU is currently running at somewhere near 3.5GHz.
mine is 3.10GHz
I am verifying integrity of files
autumn trail
I was talking about right now. It has a base speed of 2.11GHz and it's running at 3.5GHz without using its fan.
vocal raven
Is the game optimized for Nintendo Switch?
It is, yes. 🙂
vocal raven
I just said that my old gpu which was ddr3, 64 bits and 2gb vram could run the g...
Your new GPU has 2GB of VRAM, meaning it should also be able to handle textures at medium but not higher than that.
fluid bronze
@vocal raven please
tight narwhal
Your new GPU has 2GB of VRAM, meaning it should also be able to handle textures ...
but it stutters even on medium
which it shouldn't
fluid bronze
but my game also runs in 60fps
autumn trail
Is the VRAM the shared memory of a GPU? English isn't my main language.
fluid bronze
i have to say goodbye to my old graphics card
tight narwhal
Is the VRAM the shared memory of a GPU? English isn't my main language.
English isn't my main language aswell
vocal raven
but it stutters even on medium
Could you maybe take a video where your settings can be visible and then run the game until it stutters? This is going to be the most helpful for us to look into. Thank you! 🙂
fluid bronze
i am buying i5-6500
tight narwhal
Ima record with a phone cuz screen recording reduces performance
vocal raven
i am buying i5-6500
Hey. This is actually a CPU with an integrated Intel HD Graphics 530 GPU, which still doesn't meet the minimum requirements. For reference, you can see how it compares with an R9 270 (minimum GPU) https://gpu.userbenchmark.com/Compare/Intel-HD-530-Desktop-Skylake-vs-AMD-R9-270/m33102vs3149
vocal raven
+ nvidia gtx 1060
Oh, that is a GPU and it should run the game just fine 
fluid bronze
autumn trail
I can't really play the game, my GPU isn't good enough. My CPU is better than recommended tho.
I think it has 0 VRAM?
Not sure.
vocal raven
I think it has 0 VRAM?
That's not really possible 😅 It has some amount of VRAM. Could you let me know what your exact model is?
autumn trail
That's not really possible 😅 It has **some** amount of VRAM. Could you let me k...
And no, I don't know what type it is.
vocal raven
Yeah, that's 128MB of dedicated VRAM, definitely not enough to run the game properly.
Also, no worries about the language; nothing an online translation cannot handle! 😄
tight narwhal
okay I figured out the issue
autumn trail
"partagée" means shared, incase.
autumn trail
Yeah, that's 128MB of dedicated VRAM, definitely not enough to run the game prop...
I already got the game on Switch, and it's kind of better.
vocal raven
That's great! 🎉
As I mentioned, textures are now more demanding. However, rest assured that we're also working on improving the game, thanks to your amazing feedback!
tight narwhal
the textures look really good even on medium
autumn trail
They're nice on Switch.
vocal raven
Thank you all for the positive feedback! It means a lot to us.
autumn trail
I still can't play on PC, but it's not a problem, already got the game on Switch.
tight narwhal
Thank you all for the positive feedback! It means a lot to us.
np