I have good internet but it doesn't work yesterday, October 30, 2023, I could play, but when I wanted to today, I couldn't, please help quickly!
#Authentication error [25]
raven tangle
Thank you for reporting this. Could you please confirm you're on the latest game version (1.6.2) and also provide us with a screenshot from https://www.azurespeed.com/Azure/Latency where your average latency & graph can be seen - make sure you tick the boxes under East US, West US, West Europe, and the server closer to your area?
Also, are you connected on Wifi or using a cable?
raven tangle
Hi! After reviewing your Steam profile, it appears you've been active in the game. Can you confirm if the issue has been resolved? Thank you! 🙂
spiral kiln
the error is still there. I wanted to check if it was fixed
raven tangle
Sorry to hear that. 😦
Let's try something else. Once again, open https://www.azurespeed.com/Azure/Latency on your browser and select East US, West US, West Europe, and Poland. Keep the browser open and launch Secret Neighbor. Let the game run for 5-10 seconds and then switch to your browser window (ALT+TAB is the easiest way to do that). Finally, take a screenshot of the full results, including the graph and share it with me.
Thank you!
spiral kiln
spiral kiln
is it good or bad?
raven tangle
is it good or bad?
Your latency is definitely not bad; however, this needs further investigation by our developers. We're sorry that we don't have an immediate solution to offer but please rest assured that we're looking into this.
In the meantime, could you also try connecting to another network (e.g., a mobile hotspot) and see if that helps?
spiral kiln
Yes, I can. I will try to connect to wifi from my phone
spiral kiln
it worked from my phone, thank you for your help!