#the game crashes 5 secs after opening it

1 messages · Page 1 of 1 (latest)

slim jay
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i just updated my game, exited to play and then i just crashes, before the update it crashes the first time i opened it but when opened again it does not crash, but now i have tried 5 times and now i cant play it.

tender bluff
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To be honest, when I've got the update, the game crashed once, but then, everything when fine.

humble mountain
# slim jay i just updated my game, exited to play and then i just crashes, before the updat...

Hi! Please try the following and let us know if it's fixed:

  • Make sure that your GPU and Windows are up-to-date and that your PC meets the minimum requirements;
  • Check if your internet connection, and especially latency, is optimized for gaming;
  • Completely delete any file on your Secret Neighbor installation folder and rename (to anything) your "Secret Neighbour" folder under %UserProfile%\AppData\LocalLow\Hologryph;
  • Reinstall the game and run it again.
humble mountain
#

Could you also provide us with your PC specifications and a link to your Steam account?

slim jay