#the game crashes 5 secs after opening it
1 messages · Page 1 of 1 (latest)
To be honest, when I've got the update, the game crashed once, but then, everything when fine.
Hi! Please try the following and let us know if it's fixed:
- Make sure that your GPU and Windows are up-to-date and that your PC meets the minimum requirements;
- Check if your internet connection, and especially latency, is optimized for gaming;
- Completely delete any file on your Secret Neighbor installation folder and rename (to anything) your "Secret Neighbour" folder under %UserProfile%\AppData\LocalLow\Hologryph;
- Reinstall the game and run it again.
Could you also provide us with your PC specifications and a link to your Steam account?
My specs are trash but it was able to run the game just fine before the update (I'm not home rn but when I am I'll tell u)