#I'm having authentication problems and eventually the game just loads endlessly

1 messages · Page 1 of 1 (latest)

deft lava
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HELP!

short spindle
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Since the update?

deft lava
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yeah since the update

short spindle
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They should do a bug fix update.

deft lava
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I've deleted the Hologryph folder, restarted stim and internet, and even reinstalled the game

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It didn't help

short spindle
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Maybe graphics?

icy lintel
short spindle
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To be honest he said the game loads endlessly so maybe graphics.

deft lava
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whad do you mean?

short spindle
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You mentioned the game eventually loads endlessly. Unless my English is bad, you might have an outdated driver.

quick roost
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As suggested please make sure that your GPU drivers are up to date and please let us know what your exact PC specifications.Thank you!

deft lava
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I just checked and I have the new drivers

grim spear
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I have a similar problem. I have error 21 or 22, auntefication error.

deft lava
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I just logged in from a friend's account and the game worked

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It's very strange

short spindle
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I feel like server problems.

quick roost
deft lava
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before update

quick roost
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Here's a quick recap of the steps you should take:

  • Make sure that your GPU and Windows are up-to-date and that your PC meets the minimum requirements;
  • Check if your internet connection, and especially latency, is optimized for gaming;
  • Completely delete any file on your Secret Neighbor installation folder and rename (to anything) your "Secret Neighbour" folder under %UserProfile%\AppData\LocalLow\Hologryph;
  • Reinstall the game and run it again.
deft lava
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Already did everything on the list and nothing helped

quick roost
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Could you make sure you run the game as Admin and what your Anti-virus program is? Thank you!

quick roost
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Also, please provide us with your PC specifications and a link to your Steam account.