i cant open the game | Hello Neighbor Games | Page 1

native condor Oct 26, 2023, 6:06 PM

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That's the second "I can't open the game" post.

ivory sand Oct 26, 2023, 6:07 PM

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me too

naive goblet Oct 26, 2023, 6:17 PM

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Hi! Please make sure that your Windows and GPU drivers are up to date; then, reinstall the game, reboot, and rename your %UserProfile%\AppData\LocalLow\Hologryph\Secret Neighbour\ folder. If that doesn't help, please share your PC specifications with us.

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Do you receive some sort of error, or does the game simply crash?

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No, it's well within specs 🙂

native condor Oct 26, 2023, 6:24 PM

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Now wondering. Is Intel UHD Graphics ok for the game?

naive goblet Oct 26, 2023, 6:25 PM

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native condor Now wondering. Is Intel UHD Graphics ok for the game?

While you might be able to play with an Intel UHD, it does not meet the minimum requirements; as such, we cannot guarantee that the game will play as intended, and issues, such as crashes, are to be expected.

native condor Oct 26, 2023, 6:25 PM

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Played 3 hours, no crashes.

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Except of one, but it was while launching the game at new update.

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That guy is trying to help everyone. I'm following 2 bug reports and he tried to help.

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What a nice guy to be honest.

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Watched it. The game didn't started even tho player pressed on the button play.

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No pop-up.

naive goblet Oct 26, 2023, 6:34 PM

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Rest assured that our team is looking into all your messages as we speak. We really appreciate your reports and patience!

native condor Oct 26, 2023, 6:42 PM

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I'm patient for 2 reasons that come together.

naive goblet Oct 26, 2023, 6:47 PM

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We're still working on it! Thank you for your patience. 🙂

naive goblet Oct 26, 2023, 7:04 PM

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Here's a quick recap of the steps you should take:

Make sure that your GPU and Windows are up-to-date and that your PC meets the minimum requirements;
Check if your internet connection, and especially latency, is optimized for gaming;
Completely delete any file on your Secret Neighbor installation folder and rename (to anything) your "Secret Neighbour" folder under %UserProfile%\AppData\LocalLow\Hologryph;
Reinstall the game and run it again.

wanton steeple Oct 26, 2023, 7:06 PM

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doesnt work

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tried for the 5th time now

wanton steeple Oct 26, 2023, 7:10 PM

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naive goblet Here's a quick recap of the steps you should take: - Make sure that your GPU an...

is there any other fix?

naive goblet Oct 27, 2023, 9:43 AM

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Could you also provide us with your PC specifications and a link to your Steam account?

naive goblet Oct 27, 2023, 10:59 AM

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Hey! It would be preferable if you could send us a link to your account instead of a code. 🙂 Also, do you mean your Steam was hacked?

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This doesn't seem like a link to a Steam account. The link format should be something like https://steamcommunity.com/id/ followed by your account name

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That is the one; thank you! 🙂 We'll look into it and let you know if we have more suggestions to share.

naive goblet Oct 27, 2023, 2:22 PM

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Hey! As mentioned previously, I'll let you know when more information about it becomes available. Sadly, it takes a longer time to address certain issues, and this is one of them. I suggest that, in the meantime, you try once again all the workaround steps provided previously. Thank you.

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That's fantastic news! Enjoy the Halloween update pumpkinparty1

surreal fog Oct 27, 2023, 11:29 PM

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Hey, how did you solve your issue?

surreal fog Oct 28, 2023, 10:16 AM

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What do you mean by that?

#i cant open the game