I can't open the game | Hello Neighbor Games | Page 1

molten quiver Oct 26, 2023, 4:35 PM

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My game just closes automatically after a few seconds of opening it. Heres my vision of what is happening.
My specs: RTX 3060 Nvidia, 16 GB RAM AMD Ryzen 5 5500

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I already verified files and restarted my pc

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I'm redownloading it and if it still doesn't work then i have no idea what to do

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???

sharp hornet Oct 26, 2023, 4:50 PM

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When I first launched the game, it just crashed once, and then worked fine. I actually have worse CPU, GPU and Ram than you.

inland robin Oct 26, 2023, 4:50 PM

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sharp hornet When I first launched the game, it just crashed once, and then worked fine. I ac...

It was the same for me when I started the game the first time after the update

molten quiver Oct 26, 2023, 4:52 PM

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still can't open the game even after redownloading it

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im so disappointed right now

deft reef Oct 26, 2023, 5:04 PM

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molten quiver still can't open the game even after redownloading it

Could you please confirm if you're running the latest GPU drivers? Thank you for reporting this!

molten quiver Oct 26, 2023, 5:05 PM

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oh no i wasn't downloading them now

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I still can't

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even after downloading the latest drivers

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this is very disappointing for me since i was very excited for this update

loud void Oct 26, 2023, 5:16 PM

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uh

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hello

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i have the same problem

deft reef Oct 26, 2023, 5:16 PM

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Hey, no worries! Please clean install, reboot, and rename your
%UserProfile%\AppData\LocalLow\Hologryph\Secret Neighbour
folder. Then try again.

loud void Oct 26, 2023, 5:16 PM

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👍🏼

molten quiver Oct 26, 2023, 5:19 PM

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still doesn't work

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reinstalling it again.

deft reef Oct 26, 2023, 5:21 PM

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Please remember to rename/backup or even remove the aforementioned folder. It's a vital step.

loud void Oct 26, 2023, 5:21 PM

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deft reef Please remember to rename/backup or even remove the aforementioned folder. It's ...

wait which folder do i rename?

deft reef Oct 26, 2023, 5:22 PM

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%UserProfile%\AppData\LocalLow\Hologryph\Secret Neighbour\

loud void Oct 26, 2023, 5:22 PM

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ok

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ty

molten quiver Oct 26, 2023, 5:22 PM

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deft reef Please remember to rename/backup or even remove the aforementioned folder. It's ...

i removed the secret neighbor folder in the steamapps/common

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to reinstall it

loud void Oct 26, 2023, 5:23 PM

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wait

loud void Oct 26, 2023, 5:23 PM

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molten quiver i removed the secret neighbor folder in the steamapps/common

doesnt that delete data too

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waht

molten quiver Oct 26, 2023, 5:24 PM

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no

loud void Oct 26, 2023, 5:24 PM

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yeh time to wait another 30 mins reinstalling the game

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🔥

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yk whats funny?

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i got inventor trading card

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while trying to open the game

deft reef Oct 26, 2023, 5:29 PM

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loud void doesnt that delete data too

This does indeed reset the game settings and remove your LE maps. Thus, we suggest renaming instead of removing the folder.

molten quiver Oct 26, 2023, 5:30 PM

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oh?

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it removes your le maps?

loud void Oct 26, 2023, 5:35 PM

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eh i honestly dont care about LE maps.

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bc im not a builder

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but about the game settings...

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my pc potato

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gonna fry

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after 1 second in lobby

molten quiver Oct 26, 2023, 5:37 PM

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reinstalling helped

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i can open the game

loud void Oct 26, 2023, 5:37 PM

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waht

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oa

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yeh im halfway there

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:3

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*i got more things in queue

deft reef Oct 26, 2023, 5:40 PM

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loud void but about the game settings...

Hey, you can simply set your settings back to what they were from the in-game menu. 🙂

loud void Oct 26, 2023, 5:48 PM

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my game wont open

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still

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intense

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stare

fervent harness Oct 26, 2023, 5:48 PM

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hey

loud void Oct 26, 2023, 5:48 PM

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what

fervent harness Oct 26, 2023, 5:48 PM

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my game not opening

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but its authentication error

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someone help me?

deft reef Oct 26, 2023, 5:50 PM

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fervent harness but its authentication error

Hi! Please check our related post here: https://discord.com/channels/474299944254308373/1062740774699159563, and make sure to read through and follow all the instructions provided.

loud void Oct 26, 2023, 5:51 PM

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yeh imma try to verify files

fervent harness Oct 26, 2023, 5:51 PM

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how @loud void

loud void Oct 26, 2023, 5:51 PM

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all 407 files succesfully validated

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😭

deft reef Oct 26, 2023, 5:51 PM

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loud void my game wont open

Have you renamed the folder mentioned before? Also, could you make sure that your GPU drivers are up to date? If it still crashes, please share your specifications with us.

granite warren Oct 26, 2023, 5:51 PM

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i cant open the game even after everything @deft reef said has been done

loud void Oct 26, 2023, 5:52 PM

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deft reef Have you renamed the folder mentioned before? Also, could you make sure that you...

renamed the folder

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gpu drivers up to date

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lemme get ma components

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sec

fervent harness Oct 26, 2023, 5:52 PM

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@loud void

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how

loud void Oct 26, 2023, 5:52 PM

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it still ran secret neighbor before tho

fervent harness Oct 26, 2023, 5:53 PM

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how to check this @loud void

loud void Oct 26, 2023, 5:53 PM

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fervent harness how to check this <@770367262623268880>

check what

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oh

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the components?

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u need razer cortex for that

fervent harness Oct 26, 2023, 5:53 PM

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yes?

loud void Oct 26, 2023, 5:53 PM

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idk other ways

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razer cortex is basically a game booster i use

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on pc

fervent harness Oct 26, 2023, 5:53 PM

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oh

loud void Oct 26, 2023, 5:53 PM

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it shows rig

fervent harness Oct 26, 2023, 5:54 PM

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u play o n steam SN?

loud void Oct 26, 2023, 5:54 PM

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wait

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the hell

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huh

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why is my

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drivers

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what

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ae???

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windows rolled back my driver version back to it or what

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sec

fervent harness Oct 26, 2023, 5:55 PM

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@loud void are u play on steam Secret Neighbor?

loud void Oct 26, 2023, 5:55 PM

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yeh

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broo im so sure it was driver version 31 before

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omlü

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oml

fervent harness Oct 26, 2023, 5:55 PM

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are u play on steam Secret Neighbor?

deft reef Oct 26, 2023, 5:55 PM

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fervent harness <@770367262623268880> are u play on steam Secret Neighbor?

The issue you have mentioned is not related to this one. Please make a new post and provide us with all the information requested here: https://tinybuildgames.zendesk.com/hc/en-us/articles/360052671832

loud void Oct 26, 2023, 5:56 PM

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brooo?=??? it says i downloaded this version

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the hell happenin in ma computer

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yeh this is weird

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yeh imma restart pc

sharp hornet Oct 26, 2023, 6:01 PM

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I think authentification error [25] is the most frequently poste bug here.

deft reef Oct 26, 2023, 6:01 PM

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loud void it still ran secret neighbor before tho

Sadly, crashes may be caused due to your PC not meeting the minimum requirements:
MINIMUM:
Processor: Intel Core i5-3330 3.0 GHz, AMD FX-8300 3.3 GHz
Memory: 6 GB RAM
Graphics: NVIDIA GeForce GTX 760, Radeon R9 270

A hardware upgrade is advised to play the game as intended.

sharp hornet Oct 26, 2023, 6:01 PM

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Did someone deleted messages??

loud void Oct 26, 2023, 6:02 PM

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deft reef Sadly, crashes may be caused due to your PC not meeting the minimum requirements...

whaT

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then how it was running at 30 fps

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in my laptop

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woaht

elder raven Oct 26, 2023, 6:02 PM

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Guys, is everyone here not running sn?

loud void Oct 26, 2023, 6:02 PM

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ttt

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im gonna explod

sharp hornet Oct 26, 2023, 6:02 PM

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To be honest, I have worse requirement (only for GPU), I have no problems.

deft reef Oct 26, 2023, 6:02 PM

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@fervent harness please make a new post about your issue. Thank you!

loud void Oct 26, 2023, 6:02 PM

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i want ma 8 tl back 💀

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nvm

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its not running

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it showed up on the taskbar for a split second with no icon

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then just closed

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woah

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yeh i lost hope

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i guess

fervent harness Oct 26, 2023, 6:08 PM

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@loud void do u play on steam Secret Neighbor?

loud void Oct 26, 2023, 6:11 PM

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i do

#I can't open the game